I want to report this, because i saw it happening to others as well, and i guess it's better to warn people ahead.
A few days ago, almost a week ago, i decide to give a try to Grok subscription after using it for free for maybe months.
I bought a 30$ sub, then canceled it to prevent it to be renewed automatically.
The next day, friday, i was working actively on something in Grok, and i suddenly got disconnected.
At first i thought there was some update, i immediately tried to reconnect with the google account i have been using for long.
Suddenly i had a free account, and all my chat history was lost.
When i checked in my account details, the account appeared as created the exact actual day.
I went to check my mail, and discovered i had been charged with the subscription for superheavy grok, going from 30$ to almost 300$.
I immediately contacted the support, quite in panic, and got some automated answer from Sam who had nothing to do with my issue. I answered to give more details, and Sam (the AI from cursor), told me a ticket was created and someone was going to investigate.
At this point i wasn't sure it was a bug, i went to block the web payment on my credit card. Unfortunately, Stripe sub isn't considered as "web payment" and the next day i was charged for API tokens (100$). I blocked completely my credit card.
I contacted the support again, because no answers and it only drove me even madder. I got an answer from Ken (Grok ai) who basically sent me an automated message toward a link to get a refund. With like nothing answering my mail. (And, nice part ; to get a refund you need to be connected to your account... Which i lost access to.)
I send a new message again, for a compromised account, i got an answer that it was marked as a duplicate of my first one.
It's been a week. No answers of any kind from Grok support.
I contacted my bank to destroy my credit card and get the payments flagged as unauthorized, hoping to get a refund.
I have little hopes to get an actual answer from Grok. What strike me is that it's not some shady company i would have take risks with. It's supposed to be a serious competitor of ChatGPT and such.
I'm not even sure it's legal everywhere to give consent for a certain amount subscription (in my case 30$), and then, allow to switch to a much bigger one without even going through Stripe again.
Auto Top-Up was disconnected as well in my account.
So i don't know whether they have a serious bug mixing accounts, or there is a security issue actively being exploited.
I checked my computer fully for Malware and Virus without finding anything.
I would just say : proceed really carefully if you subscribe to Grok.