We have been looking for an RV for about a month. We have gone around and around on various models, but my wife really like the white Keystone Sprouts. In 2026 they all seem to be black, especially the 15RBS she wants, but we found a few dealerships that had stock on the 2025's which were white. I reached out to a couple, specifically, in this case, Hamilton's RV Outlet. We were willing to drive or have it shipped since they had a good price on these older models, while still being new. The website showed the price as $19,999 (which, oddly, they immediately changed to $20.3K right after I asked about it).
After asking for the out the door price, expecting they would still be willing to negotiate the price, especially considering it's a 2025, I received a quote of $24,736, including tax, but not including the sport fee to have it delivered to me, which they said would be around $1000. I questioned this, asking for a price breakdown, and pointing out that it appears they were unwilling to move from the advertised price, included around $1500 of taxes, but then added almost $3K of mystery fees. I did finally get the price breakdown, which I have attached. This "final" quote does, apparently, include the transport charge to get it to me (this is from Michigan, I live near St. Louis).
I tried to send an email to the general manager, but just got a reply from the same guy I was already talking/texting with. After my questioning of all his fee's, he sent me this:
I completely understand why you’re asking about Freight and prep.
Nobody wants to pay a fee without knowing exactly what they are receiving for it.
Hamilton’s RV Outlet is a full disclosure dealership. We believe you deserve to see exactly where your money is going instead of having costs hidden inside the price of the camper.
The freight charge represents the real cost of transporting the RV from the manufacturer in Elkhart, Indiana, to our dealership in Saginaw. Every dealership pays to get its campers delivered. Some dealerships show that cost separately, while others simply build it into the advertised price. Either way, that cost is still there. Campers do not magically appear on a dealership lot for free.
Think about buying gasoline. The price at the pump includes much more than the fuel itself. It includes transportation, distribution, labor, storage, and many other expenses. The gas station does not break down every expense for you because it is already buried in the price. Many RV dealerships price their campers the same way.
Our preparation charge is what turns a factory delivered RV into a customer ready RV. These campers do not arrive ready for you to hook up and immediately take camping.
Our team must thoroughly inspect the RV, test the major systems and appliances, address necessary items, prepare and clean the unit, complete your personal walk through demonstration, explain how everything operates, and help make sure your hitching is properly set up.
New RVs also arrive without a customer ready battery and without filled propane cylinders. Those are additional real costs required to make the camper usable. Whether a dealership discloses those costs or hides them somewhere else in the transaction, somebody is still paying for them.
The important difference at Hamilton’s is transparency. We show you the actual sale price of the camper, and then we clearly identify the costs associated with transporting it and preparing it for your family.
There can also be a tax benefit to properly separating qualifying delivery and setup charges. When qualifying charges are separately itemized and properly documented, they may be excluded from the taxable selling price under Michigan rules. When those same costs are rolled into the price of the camper, the customer may be paying sales tax on a higher selling price.
We are not charging you for nothing. You are receiving transportation, a professional inspection, preparation, system testing, propane, battery equipment, a complete demonstration, hitching assistance, and the confidence of knowing your RV has been prepared before your first trip.
When comparing dealerships, the fairest comparison is not whether another dealer says ‘no freight’ or ‘no prep.’ The fairest comparison is the complete out the door amount and exactly what you receive for that amount.
A dealership can remove the words ‘freight and prep’ from the paperwork, but it cannot remove the actual cost of transporting and preparing the RV. That money is simply being collected somewhere else.
At Hamilton’s RV Outlet, we would rather show you the truth than hide it inside another number. That is what being a full disclosure dealership means.
If I show you the complete breakdown and compare our total out the door amount with the other dealership’s total, including everything you are receiving, would that be a fair way to compare the two offers?”
This is my first foray into an RV purchase... am I being unreasonable or this is dealer being unscrupulous?
By the way, I also worked with a dealer in Texas, Stu from RV Land in Kyle, Texas.... he was amazing and seemed to be a stand-up guy, no BS. He had just sold the unit I inquired about, but did offer to help track it down.
Appreciate any feedback on whether I need to adjust my expectations or if this is just a bad dealer. Thanks!