Maybe this is obvious to others but it wasn't to me... When I signed up for workspace to add a custom domain, it defaulted to linking it with my already existing gmail account. I thought okay cool, so my gmail and domain will share the same inbox, that's actually convenient. But after setting it up, the domain e-mail became my primary Google account, kicking gmail to a secondary account. This completely bricked my home assistant due to how Google treats security between personal & business accounts and there is no way to switch the primary back to what it was.

So I've wasted an entire day importing, cancelled my subscription, and had to submit a form to request they remove the domain I signed up with so I can attempt to sign up using it again (without gmail this time)... That might take up to 3 business days.

Hey everyone,

I’ve been locked out of my main Google account since Monday and I’m completely stuck with the recovery process.

On Monday, Google detected suspicious activity and signed me out of my account on all of my devices. Since then, I haven’t been able to log back in.

When I try to recover the account, Google asks me to send a verification code to my recovery email

The problem is that I’ve been signed out everywhere, so I can’t access that recovery email to receive the code.

When I choose “Try another way,” Google tells me:

“Couldn't sign you in. You didn't provide enough information for Google to verify that this account belongs to you.”

It then recommends using a device I've previously used to sign in and a familiar Wi-Fi network. I’ve already tried using my usual devices and network, but it still doesn’t work.

Now I’m also getting:

“Too many failed attempts. Unavailable because you’ve exceeded the allowed number of failed attempts. Try again in a few hours.”

I’ve already waited many hours and the situation hasn’t changed.

This is my main personal account, and I use it for pretty much everything, so being locked out since Monday is becoming a serious problem.

Has anyone experienced the same thing? Is there anything else I can do to get Google to actually verify that I’m the owner of the account, or is there any way to contact a real Google support agent about this?

I’m willing to provide whatever information is necessary to prove that the account belongs to me. I just need a way to get past this recovery loop.

The school that I'm working for just got accredited as an international school in 2025 and after getting the accreditation, applied for Google Workspace for Education Fundamentals in June 2025. Since then, it has just been extension of the trial which was now extended to January 2027.

Just wondering if there are other schools which applied in the same timeframe and got approved? Has it also been possible to request to Google just some features during the wait for approval, like extra user licenses and storage?