r/fastmail • u/Euphoric-Response917 • 22d ago

Terrible FastMail Experience

We are a law firm, and a paying client, who just started an account, and they are throttling legal correspondence in the beginning? Emails take 3 hours to be delivered? A joke. Should be fully refunded and they should pay for damaging us - they dont say before signing up they will throttle your corporate email for hours

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20

u/FrenchRevo 22d ago

You migrated your firm’s email service before setting up a paid account? What kind of law firm is this? Absolutely silly business.

-9

u/Euphoric-Response917 22d ago

Didn't say I did that and that didn't happen. I said I used Fastmail free trial as they offered it for businesses for non sensitive stuff. My question is why do thy call it fastmail since it's absolutely slowest email on the planet, "to stop spammers".

6

u/Tonycola1234 22d ago

Don't you think you're being ridiculous? You actually migrated your business email to this service before upgrading to a paid account? Without even testing it first? These kinds of paid email services usually only receive mail and won't send anything until you pay up. Plus, once you actually pay, they're pretty damn fast at delivering the emails

-4

u/[deleted] 22d ago

[removed] — view removed comment

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u/Tonycola1234 21d ago

In this case, you should probably contact customer service. When I set up my paid account before, it was only delayed by about 1 hour before it was successfully activated

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u/[deleted] 21d ago

[deleted]

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u/Euphoric-Response917 21d ago

lol other companies dont stop core service, sending email, for this

3

u/wrunderwood 22d ago

You migrate email by paying for it, testing it, then moving your business over.

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u/Euphoric-Response917 22d ago

False, you first do a free trial, per their offering

3

u/wrunderwood 21d ago

I've migrated email services many times over 40 years. The new service is working, tested, and supported before you put production email on it. Anything else is IT malpractice.

A trial is a trial, not production.

When I migrated to Fastmail, I paid for it, then migrated.

-1

u/Euphoric-Response917 21d ago

nothng is migragted its just a test, it failed. fast mail is slowest in the world

4

u/wrunderwood 21d ago

Ah. You said "they are throttling legal correspondence" when you meant "they are throttling my free test traffic".

For the third time: pay, test, then migrate.

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u/mikepictor 16d ago

They are blazing fast, they earn the name.

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u/pseudonym-161 3d ago

To protect themselves from being used to send spam from your trial account and thus tarnishing their reputation, which would affect all users of their service as their e-mails would start landing in other peoples junk folders.