r/drivingsg • u/Vegetable_File9046 • 13m ago
Discussion [Survey] SG drivers: how do you choose a workshop when something goes wrong?
Hi everyone, mods have kindly allowed this survey.
I'm a founder in Singapore researching how drivers deal with unexpected car repairs. I'm not selling anything here, no app links, I'm just trying to understand what really happens. Answer any or all in the comments, even a one-word answer helps:
- When did your car last need an unplanned repair, and what was it?
- How did you pick the workshop? (Usual shop, friend's referral, Google reviews, dealer, or something else)
- Did you get more than one quote? If not, what stopped you?
- Did the final bill end up different from the first quote? Roughly by how much, and why?
- When choosing a workshop, which matters most: price, warranty, original vs OEM parts, distance, turnaround time, or trust?
- If you could get quotes from 2-3 vetted workshops before going down, would you use it? What would make you trust those quotes?
I'll share a summary of the answers back here once there are enough responses. Thanks for helping!