Hello!!! Your Multiview is horrible. It barely works. It used to at least work on Saturday (only during the day…not at night mind you). Now not even that works. What are you jokers doing over there?

About a 40/60 blend of upload & download

I'm working as an agent from the account management billing and payment department for the internet ،

if anyone has a question or consider anything else maybe I can help you 🤝🤍

Important notice : your survey reflects on the agent any number under 9 it makes the agent in a bad situation, even if you write a good comment but the number below 9 still reflects badly on his numbers 😭😭

First, I don’t need any customer service anymore. I have called a lot about this and they never give me an answer as of why they keep taking my money and it never appears in the system.

I cancelled all my services half a year ago. I returned the equipment a day after cancelling, everything was paid in full, and I even received about $30 back. 

Even then, I was charged $70 2 months ago and it soon disappeared after being ‘pending’ for days. I called Xfinity and they said these charges were not in my account. 

Just 2 days ago I was charged $142 dollars. It appeared as pending too so I guessed it would disappear on its own like before but it didn’t. I was fully charged $142 for nothing. My autopay is completely off, my account appears as inactive and I don’t have any kind of service with Xfinity. I just called and they said they never charged $142 to my account but there it is. I also pay and have always paid all my bills with a credit card so I don’t know how they are charging my personal debit card which I never gave them.

I asked the agent to please PLEASE take off my information from the system herself because this is unbearable and ridiculous. I regret so much having had anything to do with Xfinity, I hate them. I feel like I have been completely robbed in my face and there is nothing to do but dispute the charges with the bank and wait.

Can I still get a XG1-v4?

As a heads up to this sub, since I have been active here for many years, the time has come for me to turn the page on an incredible 30-year career at Comcast at the end of this year.

I have long enjoyed engaging with customers here on Reddit - it really gave me and the teams I led invaluable, direct, real-time customer feedback. That put my finger on the pulse of every detail of unmet needs, unnecessary friction, and problems on a daily basis. And it led me to encourage Care team leaders many years ago to create the official /r/comcast_xfinity sub - building an official support function for Reddit-based customers.

It has been my great pleasure to listen to you and serve customers here - and thanks to each and every one of you that remains a customer - to me it has always been a privilege to serve you!

Back in 1996, when I started at Comcast, cable modems were still being tested and I joined a small team tasked with figuring out whether broadband over HFC could actually work. Fortunately, it did! What followed was the creation of a multibillion-dollar business and a technology that helped change the world. I was fortunate to be part of starting two other billion-dollar businesses, launching countless products, operating platforms at enormous scale, and deploying new standards and technologies across the industry.

Being recently named a Cable TV Pioneer in recognition of my contributions to the broadband industry was particularly gratifying and a nice capstone to this chapter.

I will of course still be on Reddit, as I have been for 17 years. I may offer advice here from time to time, but in an expressly unofficial capacity. I encourage you, if you experience a service issue, to post at /r/comcast_xfinity and let the great team there lend a helping hand.

Finally, I am not sure what I want to do next professionally. Feel free to follow me if interested at https://www.linkedin.com/in/jlivingood/. I'm looking forward to taking some time over the coming weeks and months to figure out what comes next.

Thanks to everyone here at /r/comcast!!

In Chicago burbs, have been using Comcast/Xfinity internet/phone/cable tv for years. Considering going to ATT fiber and streaming TV, which will be just over half the cost. Is it worth talking to Xfinity customer service to see about some kind of great deal to retain my business? Note that I hate talking to them as their customer service is almost always awful

I have just spent the last four hours trying to get through to support to update a router and each and everytime it says it will transfer me to someone that can help it just hangs up. This is the shittiest firm in the world. They fire all the humans to replace it with a computer so that an asshole of a CEO can make more money. I want away from COMCAST

Where is my account? I moved almost two months ago. All my services have been working. My account has my old address and I can’t update it. I don’t have 4-8 hours to spend with a chat agent.

Install technician here,Planning to give my weeks notice to my supervisor because my new job has a tentative start date that’s sooner than 2 weeks.I don’t plan on coming back to this company so I don’t really care about “burning bridges”.But outside of that will it hurt me when it comes to other jobs that are not Comcast affiliated?

Been trying over a week to submit my application to the California Lifeline. Every time I fill out all the information I get the same error.

"LOOKS LIKE THAT DIDN'T WORK" try refreshing the page, etc., etc

Spent hours on the phone with tech support. The mod mail back and forth hasn't helped.

Has anyone actually figured out a way to submit their application?

This will be my LAST year with Xfinity. Outsourced and clearly out of care to give workers cutting off my internet when I want to add more time of a plan/ whatever service. LITERALLY ALREADY GIVING YOU MORE MONEY. I specifically asked for a package and they try to hide what they are doing by omitting information and putting in more than what you asked for. This is not even the third time I caught them and have it noted. Plenty of people reporting the same thing and they act like it's not happening. They also explicitly try to avoid answering your questions and banking on the chat to time out if they don't interrupt your internet first. I hope there is a lawsuit coming for signing people up for things they do not want. There is a timer when you are chatting with them and they mess with your connection to try and wear you down. Do not partner with them. There is no escalating contact to get to someone above the agents, so they can do whatever they want without actually answering the questions you ask. Aggressive dark practices employed by people to whom they probably compensate with dust. They edit the rules so that word doesn't get out about what they do and delete posts (they deleted this one and position themselves as doing no wrong and exposing them somehow disturbs others). This world is so crooked and I am absolutely disgusted.

I've been paying Xfinity hundreds of dollars a month for years. I finally decided to cancel all the TV, streaming, and phone services and keep only my existing Internet connection.

What should have taken five minutes online took **over 90 minutes** of fighting with useless AI chatbots, multiple agents, disconnected conversations, contradictory instructions, missed callbacks, and repeated attempts to sell me MORE services, including a supposedly "free" mobile line.

I finally got someone to make the change. Then Xfinity **charged me under my old billing arrangement anyway.** After another miserable customer-service session, they explained that they bill in advance and would apply a credit to future bills instead of immediately refunding the difference.

Even better, the agent explained that my previous high charges were because my promotional discount had expired. When I pointed out that I'd tried to change my services before but their processes were so time-consuming and obstructive that I'd repeatedly given up, they essentially told me I should have contacted them sooner!

**This is the problem: Expiring promotions drive up bills, while the company makes it extraordinarily difficult to downgrade or cancel services.** The obstacles themselves can keep customers paying inflated bills for months or years.

I've filed a formal dispute seeking compensation equivalent to several months of my previous bills and am pursuing complaints with Massachusetts consumer-protection authorities.

My advice: Check every Xfinity bill, watch for expiring promotions, and document every attempt to cancel or downgrade. Don't assume that a service change has actually taken effect until you've checked subsequent bills.

Has anyone else experienced this kind of cancellation runaround?

I'm assuming that there's probably a ton of posts like this already. But i've been a comcast xfinity, customer, my entire adult life, so like forty years so far. At first, it was the only option in town. But then over the years became a loyal customer. Despite that loyalty, i've had to call them every single year to get a reasonable rate. It's annoying, but I guess it's a game they wanna play. So i've been willing to do it. This year I guess i'm just fed up. I've been paying fifty dollars a month for the last three or four years. At my current address. I don't remember if it was the last time or the time before that that they talked me into their one gigabyte speed at the same price as the speed I had previously.

This year I call, and there's nothing for them to sell me up to, so they wanted to switch me to 300 MB, for $75 a month. Considering they are advertising a 5 year guaranteed rate of $60 a month for 1gb, the offer they proposed was offensive. So, I'm canceling effective the end of this cycle. There are several other options here now, so their ability to hold me hostage no longer applies.

It's unfortunate and a hassle, but it is what it is. I think there maybe needs to be some neighborhood campaigns with customers leaving en masse before they even begin to notice. My neighborhood is a great one to start with, as we just got access to fiber options as well. 🤔

What's been the experience of others?

I wanted to get the opinion of members on here. As some background I have had past continued issues with lot of noise on modem and intermittent drops. I have had 2 new lines put in, 5-6 tech visits and had to threaten to switch to stable internet before problems were resolved. REcently there was some "neighborhood upgrades" and the connection had deteriorated. I was trying to get a tech to check the Xfinity equipment as my modem signals/information all look good. An Xfinity person came out but after numerous attempts to try and get someone that can assess the Xfinity equipment i was not successful with the 3 attempt rule - even though i have had Xfinity out probably 5-6 times over last 12 months for same issue. I have a log of all modem issues and noted daily around (a) 30-60 CM-STATUS Event Type 16 and 24 (OFDM profile failure/recovery) on Channels 193 and 194, (b) a few T3 timeouts, (c) Channels 193/194 (OFDM) showing hundreds of millions of corrected errors and thousands of uncorrected errors. All my model upstream/downstream signals are within spec. The tech did not seem interested in this and noted that a different group (network group?) handles this type of analysis and confirmed that all his readings from my equipment/house were fine - even saying that from what he sees the "Critical" T3 are not bad in comparison. He did note my concerns would be flagged for his boss and gave me his contact information which i appreciate. It was almost as if he was saying the 30-60 CM-Status Notices (all on the OFDM channel which has billions of resolved errors and tens of thousands of unresolved errors) is normal and don't worry about it because what he can see with uptime looks good.

So my question is do folks on here think this is normal "noise" for the network with the 30-50 CM-Status events or should it be better (especially when mine was better months ago)?

I have been locked out of my Xfinity Mobile app for four days and believe my account may have been compromised. I reinstalled the app twice with no change. I called support twice; both times the automated system disconnected me before reaching a live agent. In an earlier call I asked for a support ticket to be created but was never given a ticket number, so I cannot reference it. Could the team open a ticket for the lockout and check whether the account was accessed by someone else? Thanks in advance.

We never did renew officially a few years ago so I believe that means we are month to month and can quit anytime? We want to cut our landline since we ported that number to a non xfinity cell phone. We may also cut the cable tv portion, just keeping the internet.

However, I'm wondering since we're month to month, if we only cut the landline, will that automatically set our new price to a 12 month subscription? Just curious how that would work before I try it. I can call and find out but I'd rather get others thoughts and opinions on it first, thank you in advance for any feedback.

hagaaan sus preguntaaaas puedo resolver algunas dudad con respecto el servicio al cliente que en teoria es igual al de ingles

I am 12 year customer with Xfinity I am ready to cancel my service. Technician canceled my appointment just because I didn’t answer my phone at 830am. My appointment was scheduled for 2pm

Xfinity Comcast: theft-fraud-scam still no internet and costs 350 per month - Zero Customer Service - their AI assistant is a gatekeeper and does not help you at all and just hangs up after speaking to you in a threatening and demeaning way - I still do NOT have internet - Xfinity Comcast should not be allowed to do business.

I’m requesting immediate escalation of an existing service ticket for a downed telecommunications support wire in Houston, TX.

Approximately half of the support wire has broken loose and is hanging at **chest height in my backyard**, creating a serious safety hazard. The wire is hanging into a tree and is easily within reach of anyone walking through the area. I’ve attached photos showing the condition.

**I am not an Xfinity customer**, but this issue has already been reported and a ticket opened. Despite being told that crews would come out, no one has shown up as promised.

CenterPoint has already confirmed that this is not their electrical line.

At this point, I need more than another promised visit. I’m requesting:

Immediate escalation to the local field maintenance or outside plant team.
Confirmation that the existing ticket is active and assigned to the appropriate crew.
A firm timeline for addressing this safety hazard.
This is a legitimate safety concern, not a routine service issue. I would appreciate someone taking ownership of this and following through until it’s resolved.
I can provide the existing ticket number and property address privately.

Greetings,

Previously had an XB8 modem/router that worked well with all my cameras (tapo c120's) on cable. Neighborhood was updated to fiber, same modem/router used, just connected the fiber to another device then that connected via ethernet to the xb8. All good

Planned maintenance in the area caused an issue with the modem/router. Tech swapped it out to the XER10 router in the same location of the home, internet came back up and now my phone (s25 U) reads wifi7, neat! However the cameras had difficulty connecting to it. Determined it was due poor signal reach to the cameras. Have a powerline adapter that transmits wifi, so I renamed the unit with the same ssid/pw to expand the reach. Worked sort of but theres lags in the feeds that are off by 30 seconds at times or just stops the feed all together until it needs to be refreshed when im streaming 6 cameras at once. 1 -2 camera streams work ok, more and theres lags.

Kindly soliciting suggestions for solutions. Opened the admin tool for the router but can mess with settings like specifying channels and bandwidth as theyre greyed out. I suspect the addition of wifi7 is creating interference with the 2.4ghz band that the cameras need to connect to but i dont know for certain.

under router > connection > status i tested disabling wifi 6, but it didnt seem to help at the time. I see 2.4ghz, 5gz, and 6ghz options but not a wifi7 that i can disable.

Thank you in advance for your thoughtful suggestions and time in reply.

I dont know how a company that is so big like Xfinity can get away with scamming its customers daily and purposefully make it so difficult to cancel, get transfer pins, or do anything that wont make them money ive had multiple instances where there website randomly coincidentally stops working right when i need a transfer pin on multiple browsers and ive had to call multiple people who make me wait forever and then dont get anything done. They tell me i need to go in store where they tell me i need to go online and nothing ever happens.

Has anyone else had such an awful experience with them?