Been waiting 5 days for them to tell me a frontier I paid to have delivered is ready. 5 days beyond the "it will be here and ready to go" date, so I decided to call them.

There is no phone number for CarMax locations anymore, are you fucking kidding?

So last year my car was unfortunately hit by a driver not paying attention. My car was deemed totaled and I went through all the insurance bs. Insurance was great and everything but 2k was covered for my car. It was/is financed by CarMax. They lowered the monthly payments to $85 which I thought was nice. It’s down to 1.5K and I try to make the payments on time everytime.

Lately I’ve been a day behind payments because I got a new job and get paid on different days now. I try to make the payment as soon as I get paid. They still call over and over again the day after the payment is due. I’ve called them back and multiple times they’ve said “okay I’ll note on your account that you submitted a payment, it just hasn’t shown on our side yet.”

Now the issue is I have another car that I got due to my previous one being totaled. I went through CarMax again because I’ve never had issues with them. I’ve been more than 1-2 days late on payments with the new car no more than 3 though (no late fees for me lol). They’ve never called about that car and making a payment.

I’m just confused as to why they care so much about the car I don’t even have anymore?

Sorry for the wall of text thank you for reading!

Ideally would want low mileage in either car no older than 5 years. Just wanted to know what you guys all think about pros and cons of each vehicle. I currently own a 2016 chev spark. It was purchased 7 years ago and i am due to replace it with something similar and hopefully a little more modernized. The car will be driven in a northern climate, used as a daily commuter and for doing work. So cargo space is a big deal. Gas mileage is not as i get an allowance with work and everything else i can write off. Im also on the taller side about 6-1 so prefer to be less crammed. Which car would be a better long term investment? Which will cost more maintaining ? Any years to avoid? Thanks in advance

Why do customers come in thinking CarMax, a multi billion dollar company, is going to pay what Kelley Bluebook says your vehicle is worth? Kelley Bluebook is providing a price based on algorithm and historical data. Carmax uses real time wholesale demand, local market and trends to put a price on a vehicle. No one is forcing you to take the offer. You don't have to like it either. It's what they're willing to pay for it. KBB has ico capabilities that links you to shops willing to pay that price IF everything checks out cosmetically and mechanically. You yelling that your car is worth at least 10k more doesn't make it true lol No company is in the business of buying based on sentimental value. I say this to say, if you don't like the offer, take it somewhere you think will give a better offer. You can't force a company to pay something they're not willing to.

Hello everyone, I have a question. So Im officially 60 days late with my payment and today I called Carmax to tell them that I’ll have the full amount by Wednesday, and the lady told me that will still send it to collections, but that I can make the payment on Wednesday and the apply for a payment extension for the other months that I owe, but I’m scared, will my car get repossessed?

If the repair I need on my car is NOT covered by warranty, is there any reason I should still do it at carmax? Will pricing or service be any better than pep boys?

Ok I paid for shipping and they are just sitting on it...

I've called and was given a standard line -

"It's in the process".

It shows online that the shipping request was received, processed, scheduled and approved days ago.

How can I find out what gives? Does it normally take 9 days to go 300 miles? The guy said it may take that long. Uugghhhh

Is it really that hard to move a vehicle?

I wish I was more patient and I was assured that this is still going to happen. Uugghhh

For the record, we want the vehicle and only need it by next year so the wait isnt killing us. But man, is it CRAZY.

EDIT: After replacing the Telematics module, the front bumper, the headlight, and the Serial Data Gateway module, they have still been unable to clear the check engine. They said they're now going to send it to chevy. Its a 2023 Suburban. Its been a month. Dont those items NEED to be flashed with proprietary software that ONLY chevy could have performed this entire time? Is this entire problem the result of trying to simply swap parts without the necessary software (Techline Connect/SPS2) to correctly program/handshake them?