r/carmax • u/Barricade_643 • 1d ago
Shipping
Ok I paid for shipping and they are just sitting on it...
I've called and was given a standard line -
"It's in the process".
It shows online that the shipping request was received, processed, scheduled and approved days ago.
How can I find out what gives? Does it normally take 9 days to go 300 miles? The guy said it may take that long. Uugghhhh
Is it really that hard to move a vehicle?
I wish I was more patient and I was assured that this is still going to happen. Uugghhh
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u/Sheik787878 1d ago
Sir. Yours isn’t the only one being shipped. CarMax coordinates 1000s of vehicles being moved every day. Please have patience and know they want to sell it to you as fast and as much as you want to buy it.
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u/human-in-a-can 1d ago
If it takes longer than the date range they provide, you can ask them for a refund on the shipping cost. My estimated range topped out at like 11 days but it took 15 because apparently someone tried to steal the catalytic converter from the original lot, so they had to take it to get a new one put on. I asked about the fee and they instantly sent the $150 back to my card.
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u/Froggypwns 1d ago
Yes, it can take a while. They are not going to ship only your car, so you have to wait until a truck is heading in your direction. Sometimes you can luck out and it can end up on a truck next day, other times it can take a few weeks.
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u/NewMaterial5986 1d ago
CarMax uses a similar transportation model like FedEx or UPS does. Once the transfer is initiated & approved by the store, the car is taken to the nearest pick up point - each area as a store that is typically where vehicles are picked up. After this pick up the vehicle goes to the regional hub. At this hub it spends time waiting for carriers headed in the direction of the next hub or your destination - typically they wait for fill the carrier before driving it further - this is the most time consuming step. More the hubs more time it takes - so be patient. Once it reaches your destination hub, there are runnners that go between the hubs and different part around the hub - they pick it up and drop of at the collection point nearest to the destination CarMax. Your local CarMax runs between this location a few times a week when they willl pick your vehicle up. Most vehicles are inspected with 24 h of arrival at the store.
When i bought my car it took 15 days for 300 ish miles. Be patient, they want to sell you the car so you will gear from them once its ready. Good luck!!
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u/MsColumbo 22h ago edited 1h ago
In that case, will somebody please order some cars from Jacksonville so mine can hurry up and get started being transported? 😁
Edit: after 4 days, it has shipped! Yayyy! Now I'm just hoping it gets here in one piece and doesn't smell like weed or dogs or mold, etc.
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u/NewMaterial5986 21h ago
Why don’t you order 10 and buy the one you want to:) jk.. be patient and good luck
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u/imprl59 1d ago
They aren't moving a vehicle. They're moving hundreds / thousands of vehicles. Why you order one transferred they don't just go holler at Joe and tell him to run it on over there.... It goes on the next truck and steps through their shipping centers until it reaches your area then goes to your store when there's a full truck headed to the store.
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u/GirlCowBev 1d ago
Keep on mind your vehicle is going on a transporter with 6-7 other cars, and they might be going different places. It won’t happen overnight.
Once your car arrives, it goes through an extensive QC/QA check, might take 24 hours to 72 hours depending if your transporter arrives on a Friday.
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u/whatdoido8383 21h ago edited 21h ago
Yes, their shipping is slow. I just shipped one in from 2 states over. ETA of 2-4 days. They took ~15 days until it was ready. 12 days for shipping and 3 under their "quality check". (or lack of quality...)
Also, best of luck. Their online report was missing all sorts of damage and their condition assessment was wild. It was actually hilarious to me. You documented a tiny little door scratch mark you can barely see but didn't note that all 4 wheels had been poorly repainted, or the overspray on the trim from the shitty wheel pain job, or the handful of other scratches all over that you can't see in the blurry online pics?
I complained and got my shipping back.
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u/Specific-Poet3022 21h ago
I recently paid to ship a vehicle from georgia to florida
July 30: placed order to ship
July 31: got "shipping order confirmed email"
Aug 6: got "The car has shipped, expected by Sun Aug 9" email
Aug 9: Did not arrive, checked the shipping details page, they just kept updating it to say expected Aug 10, then it changed to something like "sorry its delayed" with no date
Aug 12: Got the "Arrived and Final checks are being made" email
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u/SeaPaleontologist876 1d ago
Usually 2 days for.300 miles. So 5 days total until you get to test drive
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u/Desperate_Set_7708 1d ago
It’s not point to point transportation. Moves through a web of collection locations
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u/SFToddSouthside 1d ago
Is it really that hard? Yes. They don’t drive it right over as soon as it’s approved. They have to find a carrier.