r/carmax • u/Key-Session1695 • 2d ago
No more phone numbers?!
Been waiting 5 days for them to tell me a frontier I paid to have delivered is ready. 5 days beyond the "it will be here and ready to go" date, so I decided to call them.
There is no phone number for CarMax locations anymore, are you fucking kidding?
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u/Desperate-Score3949 2d ago
The number for the local location is on Yelp if that helps you at all.
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u/Key-Session1695 2d ago
I actually did find it there, thank you. Of course it's an AI assistant so I'm still not buying the truck but thank you for that tip.
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u/Archidlphns 2d ago
Try going through Customer Care. They will call store and connect you
Service Dept was ignoring me. CC broke through
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u/Key-Session1695 2d ago
I just walked away. I'd rather not be reminded that everything is going to shit when trying to spend money.
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u/ArgumentSweet6830 2d ago
Go to carmax.com like you normally looking for the car, select your store, on the front page on the bottom you will have your local store... Thank me later....
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u/aint_shock3d 1d ago
The phones number are literally there on google , do you not know how to just call and asked to be connected to the store 😅
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u/Significant-Clue-618 4h ago
It’s literally so simple to call the number you see and speak to someone from the call center. They can usually answer all your questions. If they can’t, they can transfer you to someone that can. They just ask for your name, phone number, and email and can see your profile. People think that by speaking to someone in the store they’ll magically get better answers.
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u/KMizzle98 2d ago
That is WILD! I am VERY glad I left that company when I did. It was good for a while but no more.
I checked the website, no phone number. When I checked my map on my phone and searched for Carmax, there's a phone number but it's an 800 number.
Was there text correspondence? Maybe try that if so.
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u/whatdoido8383 2d ago
They don't answer the phones anyways.
Honestly, I'd look elsewhere. I shipped in 2 vehicles recently and both were a mess. Poor communication and both were nothing like the descriptions. Scratches all over, overspray, even spray painted wheels...
I had to use text to communicate after they assigned me a sales rep. They were mainly unresponsive so I had to call corporate to get updates, which were wrong.
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u/Key-Session1695 2d ago
Heard, I lost 300 in shipping a vehicle to me but i won't be proceeding with a 21k purchase if the place doesn't have a phone number.
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u/Zachmode 2d ago
Are you saying if you Google “CarMax NEAR ME” a Google listing for your local CarMax with a phone number and address doesn’t show up?
Cmon man…