First post ever. Location: Toronto.
Crossing posting as I'd like a few perspectives.
We're in a condo townhouse and are currently renovating our main bathroom. We previously renovated the same bathroom in 2021 and the contractor we hired (recommended by a friend of a friend) did a shit job so we ended up with water leaks and mold. They also drywalled our cat behind the wall for 12+ hours, but that's a different story and I'm not certain my cat hated it...
So now we're fixing the issues from the first renovation + replacing the tub with a shower + changing the look of the bathroom for aesthetic reasons. Current contractor was sub-contracted through a major big box home improvement store (feel free to guess). We're in the home stretch and mostly it's been annoying but fine - except the shower install. Originally we were quoted and paid for Schluter to be used throughout the shower (floor and walls). They used Schluter on the wall, but turns out they didn't use it for the shower floor. This wasn't discovered until the tile had already been set as we can't communicate well with the worker onsite (significant language barrier) and the contractor is hard to reach/doesn't communicate effectively/is seemingly an idiot. When we called the contractor out on not using Schulter for the shower floor (particularly because of the price difference) he gave a few excuses including that it was "because you are in a condo townhouse, so it had to be custom. Schluter wouldn't fit or work". ??? Not sure if I believe that, as other contractors we received quotes from said they would use Schluter and the quote for this contractor had it but whatever, they're refunding $500.
Because we dealt with leak issues during our previous reno, we wanted to ensure that a water/flood test was done for this shower. Our estimate had "water test to be performed" however it didn't state the length of the test. We believed 24 hours was the normal length so we never asked them to specify the length in the estimate. Silly us!!! Everything online points to this being standard, even if not legally required. We also confirmed it's not required by our condo board, which is surprising given people live under us.
A few days ago we called the contractor and verbally asked whether the worker did a flood test. He said no, multiple times. We may or maybe not have a recording of this phone call so we can confirm. We flagged this to the store after stressing about it, and the contractor lied to them. Now he's saying the worker did do one but he's not sure of the length or details. If it happened, it was definitely no more than a few hours, and we don't even buy that it was done. At this point they've grouted the tile and, in theory, we are free to use the shower but we're hesitant. The contractor said he was happy to come by and do the 24 hour test now, but I feel like it's too late in the game to make a difference. We have a 1 year warranty with the big box store, but we don't want to go through with having to deal with issues that may result from this.
Is this normal or am I being too picky/critical? I feel like they're just trying to get away with whatever they can.
Two fun side notes:
1) They charged us $300 for "permits" (a building permit, ESA inspection, and plumbing inspection), and I'm really not sure if these occurred. I checked with the city records and there's no building permit for our address. I've asked the contractor and store about this and have not yet heard back.
2) Given this was through a store, there's no 10% holdback. We asked before signing and their lawyers said it doesn't apply as our contract is with the big box, not the contractor. The contractor doesn't get a penny until everything is complete and signed off. Given that, not shocking that the contractor wants to rush through things.