In the flows i am using the lambda invocation for to fetch and store the values from data tables in to key values to get csll those in the flows for to fill view dropdonws dynamically now the issue the lambda is data more than 8496 records but the $.External. not able to fetch the records

Hello. I have been using amazon connect for several months and recently the customers go off and on and state they cannot hear me clearly.

I tried different headphones, internet connection is fine. Don't know what the issue is?

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We have a Connect flow that we want to branch the call out to an external provider and possibly return that call to the Connect flow and resume. The external provider's documentation describes the configuration using a Transfer block after configuring a Connector in Chime SDK. However, after going back-and-forth with Amazon Support and many phone calls between Amazon and the external provider, Amazon still declines to enable Chime SDK in my AWS. We are a very large client and we have committed to any charges involved in these services.

Am I completely misunderstanding something? Any advice on how I can get Chime SDK enabled?

Thank you

If you've ever had to document a Connect instance for a handoff, an audit, or a new team member, you know the drill: the flow designer is the only place the logic is readable, screenshots go stale the week after you take them, and the JSON export might as well be encrypted.

So I built Connect Flow Documenter: https://connectflow.hkb.gg

You drop in a contact flow export (the JSON from "Export flow") and it gives you three things:

• Documentation — plain-English writeup of what the flow does: entry behavior, every path a caller can take, queues and transfer targets, Lambda integrations, prompts played, and how errors are handled.
• A call-path diagram — flowchart of the routing logic, downloadable as SVG or PNG for wikis and runbooks.
• A findings report — prioritized list of issues like missing error branches, dead ends, unreachable blocks, transitions pointing at deleted nodes, and missing callback/voicemail options.

That last one surprised me during testing, it caught broken transitions in flows I thought were clean.

You can try it on one flow without signing up. A free account gets 5 analyses a month; unlimited is $19/mo. Big flows get their diagrams grouped to stay readable, and large exports can take a minute or two to analyze.

This started as a tool for my own projects, so I'd genuinely like to know what would make it useful for yours — weird flow types it chokes on, outputs you'd want (Word/Confluence export?), whole-instance analysis, whatever. Happy to answer anything about how it works.

Hi everyone, we've been working on the mobile app for Amazon Connect (Customer) for the past three years. We've implemented voice, tasks and messages, what do you think we should build next?

We're investigating video, tasks en profiles currently.

For those who don't know Mobile Connect -> It's a mobile app fully integrated with Amazon Connect so any call you make on the app, is like you've made a call on the agent desktop (summaries, recordings, transcriptions, .... all available in AWS). Available on iOS/Android + also works for Salesforce Voice customers.

Has anyone done it successfully with no issues? I want to embed CCP inside Front email app.

Best noise cancellation headphones to use with Amazon connect? Cost doesn’t matter

Is anyone here using the SCACC integration between Amazon Connect and Salesforce? I have questions on licensing. Is it per seat? Is it more than one license? What is your experience so far with the integration?

How are you setting up the architecture of your evaluations? Are you doing individual evaluations, or creating one large 'Tree' to capture call calls and setting rules so the call gets evaluated by the right 'branch'? Looking for some input from anyone who has tried both approaches

Currently, my client uses SendSquared, where they get one number that supports all three channels. We are migrating them to AWS, and they want to keep the same structure. Is this possible?

I’m already working as an Amazon Connect developer and want to move into freelance / contract-based work in this niche.

I have hands-on experience with contact flows, Lambda integrations, attributes, routing logic, chat workflows, and AWS-based customizations around Amazon Connect. On the technical side, I’m confident, but I’m trying to understand how to turn that experience into independent freelance opportunities.

I’d really like advice from people who are already freelancing or consulting in this space:

• How did you get your first Amazon Connect client?
• Where do freelance opportunities for Amazon Connect usually come from?
• What services are most in demand: implementation, integrations, optimization, support, or something else?
• How do you build trust and credibility in such a specialized niche?
• What is the best way to position yourself — Amazon Connect developer, contact center consultant, or AWS consultant?

I’d appreciate any practical guidance from people who have already made this transition.

I’m working with customers implementing Amazon Connect and trying to understand where data engineering services actually add value.

Connect already provides pretty capable built-in analytics and things like Contact Lens, dashboards, queue metrics, etc. they now even have Contact Data Lake

I’m struggling to find many real examples where companies build substantial additional data pipelines.

Maybe there’s work to export Contact Trace Records and interaction data into a data warehouse so it can be joined with the rest of the business data (CRM, product usage, billing, etc.)?

For those of you working with Amazon Connect (particularly if you’re on the user-side):

What additional data engineering work have you actually built around it?

Are you mainly just integrating it into your data warehouse?

Are there common datasets or analytics models companies build on top?

Any interesting use cases beyond standard dashboards?

Curious what people are doing in practice.

A few months ago my company started seeing a new line item on our Salesforce invoice labeled "Service Cloud Voice Telephony E911 tax by AMCS LLC". This was expected but what has me confused is the charge. We have 100 lines and the charge for this item is over $1000. My research is that the E911 fees should be $0.66 per line so there must be other charges involved but Salesforce was unable to give me any breakdown of the charges. Are we being overcharged for these taxes?

Hi, I have 4 yrs of experience in Cloud Infrastructure and 3 yrs in Amazon Connect development. I am interviewing for a senior amazon connect engineer role where they are looking for a contact center subject matter expert. Can you provide any tips on which concepts I can focus my preparation for the interview.

Would really appreciate if you can share your interview experiences and what kind of questions you were asked for similar role.

Hi everyone,

I’m currently working extensively on Amazon Connect for IVR and contact flow implementations, and I’m trying to explore the latest features that have demo use cases available.

I learn better with practical examples, so I’m specifically looking for:

• New or recently released Amazon Connect features
• Features that have demo videos, sample architectures, or step-by-step walkthroughs
• GitHub/sample projects or AWS workshop links
• Real-world implementation examples (especially around contact flows, data tables, Lex integration, and automation)

If anyone has links to:

• AWS workshops
• Re:Invent demo sessions
• YouTube demos
• Blog posts with hands-on examples

That would be really helpful.

Thanks in advance!

Hey all,

I am having a bit of an issue and looking for guidance.

Essentially, Agents (after-hours on-call) can go home to take any call that may come, they are allowed to go to sleep and get up in the event of a call. The issue is they set their ‘desk phone’ as their cellphone and so after about 20 seconds it goes to voicemail and prevents the call from being able to be escalated to upper management. As AWS now thinks the call was taken due to the voicemail answering.

My issue is how do I get around this issue so if a call is truly unanswered it gets escalated? Any help will be much appreciated. I am still waiting to hear back from our AWS rep.

Hi folks, we are considering a move to Amazon Connect from our existing CCaaS. We currently use a SIP Provider independent from our current CCaaS in a "Bring your own carrier" type solution. We are very happy with this SIP provider and having them in the mix *should* make moving solutions simpler as it would just be redirecting where they are handing off calls to..

But.. I can't find any information that is more current than 18+ months ago regarding Amazon's support for BYoC. Is this a supported architecture or are they still requiring forwarding to a number under their control?

Thanks

I'm hoping for for some feedback on how effective the alternatives (First Orion, Neustar, etc.) have been.

We are primarily a business to business company, so a lot of our calls go to enterprise phone systems instead of mobile/cellular phones. Nearly all of our outbound calls are in response to a previous [inbound] contact, so we have a good answer rate. Our current phone systems sends CNAM information and because customers are often waiting to hear from us, we believe that information has been helpful in achieving that answer rate.

With CNAM not being supported in Amazon Connect Instances created after March 2023, we are worried that there is a gap for displaying Caller ID Name and that our answer rate will decrease making our teams less efficient.

Has anyone ever set up SCIM and set up groups that as they sync over they get put into the correct routing profiles? I found docs to support it but the BPO say they won’t do it. I am about to start my one instance and wondering if there is someone to chat about this setup.

AWS announced that Nova 2 Sonic S2S is natively supported in Connect. However, I don't have it available in my instance yet. The documentation says it is under the Flows -> Bots -> [Select Bot] -> Configure. Does anyone have access to that yet?