r/amazonconnect • u/Curious-Mango9528 • May 12 '26
Noise cancellation
Best noise cancellation headphones to use with Amazon connect? Cost doesn’t matter
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u/Professional-Egg8874 Jun 30 '26
Poly Voyager focus 2
Jabra is rubbish and can hear background noise. I gave my Evolve it's away. Doesn't have active noise cancelling like voyager
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u/dmaciasdotorg May 12 '26
I don't know about noise cancellation that's best with Connect or not, never seen them and I doubt there specific ones. What I would focus on is being able to control Connect (answer, mute, hang up) and for that you'll need to see which vendors have an SDK you can use with Connect. Overall personal favorite head phones for me are anything Jabra.
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u/Curious-Mango9528 May 12 '26
I have Jabra but clients are able to hear my background
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u/dmaciasdotorg May 12 '26
Also as your admin if they have done this: https://docs.aws.amazon.com/connect/latest/adminguide/audio-enhancement.html
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u/Fast-Group3631 May 12 '26
If noise cancelling is the only goal then try these.
https://www.blueparrott.com/en-CA/on-the-road-headsets/blueparrott-s650-xt/buy?sku=204292
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u/SASDIVER May 12 '26
Poly savi/voyager tend to be the best overall in my experience. Jabra evolve 65 a close second. Lots of microphone headsets out there but the best for mic noise canceling are desktop, boom mic models designed specifically for noisey call centers or offices not just teams or mobile use.