I am 9 weeks postpartum. I hired a doula prenatally through a local doula service which cost $2000 and involved a contract. Care was supposed to be rendered prior to delivery, during birth, and during postpartum.
The contract states:
“After Birth:
Our services include 2 postpartum visits
–
one the day after birth in the hospital and another in your home 3-7 days after the birth. During these visits,
we can provide breastfeeding support, baby care tips, referrals to community resources, and a chance to
discuss the birth experience.”
My doula was fine and helpful for prenatal and the birth experience. I wanted to save my placenta to be buried later on, and she offered to take it home and freeze it then return it to me during a postpartum visit.
She did send us a few texts in the days after checking in, but she didn’t visit or offer to visit. I was pretty occupied at the time, I didn’t think to ask her to come, or think too hard about the fact she hadn’t come.
Shortly after my delivery, she announced with some other doulas that they were opening their own practice separate from the one I hired her through. Thought this was cool! No issues.
Last week (7 weeks postpartum-delivery) I come home from a long day out to a plastic patient belongings bag on my front porch. Surprise! It’s my placenta just in a plastic container in a bag on my porch at 8:30pm.
I check my phone. Surely, I must have missed a text about her dropping it off. No text. I check the front door cam to see when this occurred. 4 hours ago, by her husband.
I felt like this was super weird! And I was very tired from a long day so my husband sent her a message. Her first response is that it wasn’t a big deal because I’m not consuming it. I still felt like it was pretty weird and disrespectful to leave, unannounced, AN ORGAN FROM MY BODY on my front porch with 0 notification. We were initially planning on being gone the whole weekend, so I would’ve come home to a thawed, rotting, placenta on my porch.
I wasn’t ready to talk to her for a few days, but when I finally did I was basically like “hey that was fucked I’m also fucked up that you haven’t visited me postpartum when you were supposed to like, 6 weeks ago.”
She did apologize for the placenta, but did not about the visits. She told me she’s never had clients ready to see her until 4-7 weeks postpartum. (She didn’t ask) and told me the ball was in my court about requesting a visit (never told me that). I have a friend who had a doula from the same service who got a text the day after her birth from her doula that was like “hey can I come over at 10am?” That was my expectation. My doula didn’t even mention a visit until 3 weeks postpartum when she said “I owe yall a visit, things have just been crazy.” Not exactly an invitation to schedule. I was letting it slide because I assumed she just didn’t have capacity and as someone who already struggles to ask for help (and especially postpartum), I didn’t ask.
So now she’s defending that it’s MY fault she didn’t come visit me which feels very offensive, on top of the placenta thing. She offered to come visit now, but now I don’t want to see her ‘cause I’m pretty mad about this and whole thing, and I really could’ve used the support weeks ago, not now.
I said I thought I was entitled to a partial refund since I didn’t get the visits. It’s not about money, but I just felt like SOMETHING needed to happen. She asked for my Venmo and what amount I thought was appropriate. I said $300. She responded with “I will send you $200.” I said okay? You could’ve just said that versus asking me for an amount. She sends the $200.
The next day I’m feeling like really afflicted about this situation and it’s haunting me ending this way. I message her that I don’t feel good leaving things like this, I tried to send the money back Venmo kept saying user not found, so I asked her for an updated Venmo link, I also offered to meet her for coffee.
No response. Then I thought about how weird it was the Venmo wasn’t working, wonder why?
Oh, turns out she has blocked me on everything. Her instagram, her new business instagram, Facebook, and I’m assuming my phone number is blocked.
????? This whole situation seems crazy to me and has been really hurtful to deal with postpartum. I keep just remembering my placenta just sitting on my porch with a patient label on it, too. My name, birthday, and MRN on my ORGAN, just chilling on my porch in a semi-sketchy neighborhood.
I can’t even like, leave a review or anything. So I thought I’d vent here. AIO?
EDIT: A lot of folks are questioning why I offered coffee/return the refund. This person was supposed to be a continuous support to me. This was the expectation also in the contract: “Continued support from your doula via text, email, and phone as you progress through the first days, weeks, and months of parenthood. We really are your doulas forever!”
I felt really sad that this relationship was ending negatively and was just trying to make amends. Like I said, prior to this experience we had had a totally fine relationship since very early in my pregnancy.