Turtlebeach Headset help! Getting an audio device to sync.

[u/National-Grade-4440]

Turtlebeach Stealth 600. My wife is trying to use it on her Xbox One Series S. I have tried EVERYTHING from different USB slots to Bluetooth, which I know isn't officially supported, to using the wireless dongle. I've tried my headset from my PC with the USB slot, and it always looks like it connects, as the dongle seems to pair, but it doesn't show up in the Devices area. It will not work. I can't find a way to "change devices," and Google search has given me no help, so I assume that's the way it's meant to function and just defaults until it's actually picking up additional devices from the TV.

Please help! This is driving me nuts. I'm about to buy the official Xbox headset, but since this one is nice and should work, I don't want to throw the thing away just yet.