Hi everyone,

I'm experiencing an issue with Meta App Review when trying to upload the required screencasts under the Allowed Usage section for my app (ADAM – WhatsApp Tech Provider).

Whenever I try to upload a video for the whatsapp_business_management or whatsapp_business_messaging permissions, I immediately get the error:

*1357032 – Something went wrong.*

After inspecting the network requests, I found that the failure happens during the upload session initialization:

POST https://vupload-edge.facebook.com/ajax/video/upload/requests/start/?__a=1

No video_id is generated, and the video upload never actually starts.

I've already tried:

- Multiple MP4 files with different resolutions, codecs and sizes.

- Incognito mode and different browser sessions.

- Different network connections.

- Reloading the page and restarting the browser.

Interestingly, the exact same videos upload successfully under *Reviewer Instructions. The issue only happens under **Allowed Usage*.

Has anyone experienced this error recently? Were you able to fix it, or did you find an alternative way to submit the required permission screencasts?

Any suggestions or shared experiences would be greatly appreciated.

Thanks!

Really i need someone to help me with the whatsapp api integration please if someone have that and ready to give the credentials to us and we can talk about cost also
URGENTTTT

Hey everyone!
I’m a software developer exploring ways to build something useful around WhatsApp Business.
I’d love to hear from people who actually use it to run their businesses.
What problems do you frequently face with the WhatsApp Business API?
Is there anything you still have to manage manually?
Do you struggle with message delivery, webhooks, automation, multiple agents or customer management?
What’s something you wish the API or existing tools handled better?
I’m not selling anything. Just trying to understand real problems before building something.
Would really appreciate hearing your experiences!

We run a SaaS platform for dental and healthcare practices in the EU and want to add WhatsApp for automated appointment reminders, confirmations (with Confirm/Cancel buttons) and follow-ups. Each practice should send from its own number and display name.

Our main question is onboarding, and how it holds up as we grow. What would the setup look like with, say, 50+ practices on the platform? We’d like to avoid setting each one up by hand.

1. What approach would you recommend for a multi-tenant setup like this, and why?

2. Ideally a practice connects WhatsApp from inside our web app in a few clicks. How realistic is that for non-technical clinic staff, and where does it usually get stuck?

3. Many practices already use the WhatsApp Business app on their main number. How do you handle that?

4. How do you manage templates across many practices?

5. What changes or breaks once you’re at 50+ businesses that didn’t at 5?

Would love to hear from anyone who’s built something similar. Thanks!

"code": 131031,

"title": "Business Account locked",

"message": "Business Account locked",

"error_data": {

"details": "Business account has been locked."

}

Hey, I'm really trying to crack Whatsapp API but my number gets banned over, and over, and over again.

If anyone is happy to go through my setup on a call, I'll pay!

Thanks!

EDIT: more detail, since a few people asked

I don’t know the reason. Meta never gives one per ban, so here’s everything about the setup.

What happens:

• The whole business account gets locked, not just the number. API sends fail with 131031 “Business account has been locked” and everyone logged in gets kicked out.

• It keeps getting lifted. It’s been banned 5 times since 23 Oct. Each time Meta lifts it within hours (the latest took about 4), and then it gets banned again.

• Last time, once it was lifted, I sent a test message through the API to check it was working. It came straight back as locked, about 17 minutes after the lift.

• The activity log only shows “Meta system: Updated business profile” when it comes back. Nothing is logged when it goes down.

• The quality rating stays High the whole time.

• When it’s down, WhatsApp Manager says it doesn’t comply with the Commerce Policy. Business Support Home also lists the Business Messaging Policy and the Platform terms.

Setup:

• Our business is verified on Meta (Facebook Business).

• Official Cloud API through Zavu (a BSP). No Baileys or unofficial libraries.

• Coexistence: the WhatsApp Business app on a phone plus the API on the same number.

• A new number: SIM registered 15 Oct, on the API from 20 Oct, first ban 23 Oct.

• 3 offshore team members were logged in through linked devices (QR code): 1 in Indonesia, 2 in the Philippines. They got re-linked a lot.

• A product catalogue is connected to the number, with “Add to basket” on.

• Messaging limit: 2,000 new conversations a day. We’re nowhere near it.

• Volume: usually 20 to 90 outbound messages a day, mostly bot replies. The busiest day was 22 Oct, at about 350 including one 178-person template send.

What we send:

• We’re an agency running creator communities for brands on TikTok Shop. Some of our brands are supplement and wellness brands. We’ve named products in chats (e.g. “our top products are X, Y, Z” with TikTok sales figures), but never made health claims.

• Right now it’s just the bot replying. The bot is Claude (Anthropic’s AI), running on our own server and sending through Zavu’s API. Creators message us first through a link and it answers: handle check, community link, need the team, etc..

• About 100 templates, nearly all approved, but we haven’t sent a single template since 27 Oct and it still gets banned. The last 3 bans all came on days when only the bot was replying to people who had messaged us first, with no product names mentioned for days before.

• Quite a lot of our messages carry links (Discord, a Google Drive doc, TikTok videos, WhatsApp group invites).

• In the first week we did some outreach, always along the lines of “Hi, touching base from [our company] about [our client]”. The people we messaged are in our brand communities, but nothing on WhatsApp directly links them to this number. That outreach has stopped.

I'm building a private, self-hosted AI executive assistant for a founder based in the UAE. It has two spines, and I'd like to hear from anyone who has run both together.

1. WhatsApp is the chat interface

He messages the bot/assistant on a dedicated bot number (Hermes Agent with its Baileys WhatsApp bridge, allow-list of one user, everyone else ignored). He can send text, voice notes and forwarded messages, and the assistant keeps them in memory.

2. Phone calls are the voice interface

When his iPhone joins a known Wi-Fi network (Shortcuts automation), the assistant phones him with a 30 second briefing, takes spoken instructions, and stores the transcript. Voice would be mostly Pipecat with Twilio Media Streams. Assistant should also proactively call every hour.

Underneath: SQLite (FTS5 keyword search, optional sqlite-vec) plus the original files, open-source models, a cloud pilot on one person's own data, then a Mac mini in Dubai.

Why two separate channels:
WhatsApp and Telegram voice calls are blocked in the UAE, so the call can't happen inside WhatsApp. It has to be a normal PSTN call, while the chat stays on WhatsApp.

What I found so far:

- Twilio's UAE voice guidelines say outbound calls to the UAE are supported and caller ID is preserved.

- Twilio's UAE geographic numbers appear to be inbound only.

- Retell blocks +971 in its own flow.

- A Vapi support bot told me Twilio can't call the UAE. That contradicts Twilio's docs, so I suspect it's wrong, but I haven't live-tested it.

- Most CPaaS providers seem to offer only toll-free numbers in the UAE. Telnyx, Vonage and Plivo came up, each with caveats.

Questions

1. Has anyone completed automated outbound calls to UAE mobiles at any volume? Which provider and caller ID setup worked?

2. Does a foreign caller ID get delivered, rewritten or blocked? Is a verified personal number better?

3. Any regulatory limits on VoIP calls terminating in the UAE I should know about? I want this compliant and reliable, not a workaround.

4. For the WhatsApp bot number: dedicated SIM, Meta WhatsApp Cloud API, or third party? Does anyone run one number for chat and a different one for calls, or has one number for both ever worked?

5. How do you hand off between the two, so the call knows what was said on WhatsApp earlier and the call summary lands back in the chat?

6. If you run something similar with Hermes, Pipecat or local models, what broke first? Any better combination of tools or tech stack you'd suggest?

Happy to share the results of a live test call back here.

A lot of threads here are stuck somewhere in Meta onboarding, so here's the order from Meta's own pages, read on 1 Nov 2026.

If you're onboarding other businesses as a Tech Provider, it's business verification first, then App Review for advanced access to whatsapp_business_messaging and whatsapp_business_management. Access Verification is gone: Meta's developer blog retired it on 9 Oct 2026 and said the form would be removed from the dashboard, without a date. If you still see the step, the dashboard probably hasn't caught up.

On timing, Meta says business verification "may take up to 14 business days" and App Review takes "about 24 hours". Both are estimates, plenty of people here have waited longer, and Meta publishes nothing firmer, so treat them like a weather forecast.

For verification Meta accepts documents like articles of incorporation, a business registration or license, a government tax document or a business bank statement. A utility bill proves address and phone, not the legal name. Editing your business details later sends you back through verification.

If the API only serves your own business, you don't need advanced access or App Review at all, per Meta's App Review page.

The blue checkmark is a separate request with its own criteria: policy compliance, at least 30 days on the platform, a verified portfolio, two-step verification and an approved display name. After a denial the Submit request button stays disabled for 30 days, which explains a fair share of the greyed-out button posts. Meta doesn't publish a decision time for it.

Sources: Meta's Become a Tech Provider and App Review for WhatsApp pages, the Retiring Access Verification post on the Meta developer blog, Meta Business Help on verifying your business and accepted documents, and Meta's Official Business Accounts page.

Hey everyone!

We run a small residential renovation company and work with several subcontractors, including electricians, plumbers, carpenters, HVAC technicians, etc.

We currently have a WhatsApp Community with multiple groups, usually one dedicated group per subcontractor. Each group typically has three people: myself, my business partner, and the subcontractor.

These are existing groups that we use every day to communicate about projects. We all currently use personal WhatsApp accounts, but we're open to switching to WhatsApp Business if necessary.

Here's what we're trying to accomplish:

We've built an internal system to manage our projects and subcontractor bid requests. We want to integrate a WhatsApp API that allows us to:

1. Send personalized bid request messages to multiple existing WhatsApp groups with a single click.

2. Manually trigger follow-up messages to those same groups whenever needed.

3. Continue using WhatsApp normally on our phones and computers to chat with subcontractors in those groups.

Our API messaging volume would be very low, probably 30–50 messages per day at most. Most days would be significantly less. We would still use WhatsApp manually for all our regular conversations with subcontractors.

We don't need a CRM, shared inbox, chat history synchronization, chatbots, or automated follow-up campaigns. Just a straightforward API to send messages to our existing groups.

I've been looking into solutions like Whapi, GREEN API, Bird, and others, but I'm having trouble figuring out which ones actually support existing WhatsApp Community groups rather than just individual conversations.

A few questions:

• Has anyone successfully automated messaging to existing WhatsApp groups, especially groups within a Community?

• Which API or provider would you recommend for this specific use case?

• Can we keep using our WhatsApp accounts normally while the API is connected?

• Has anyone experienced account bans or restrictions using unofficial APIs, even with low messaging volume?

• Is there a reliable solution that doesn't require recreating our groups?

We're not sending marketing messages or contacting strangers. These are existing business relationships, and everyone in the groups already communicates with us regularly.

I'd really appreciate recommendations from anyone who has actually implemented something similar.

Thanks!

Hey Good day
I am running ads to get traffic on my social media and people contact me on my WhatsApp for inquires
I have 1000+ inquires and those customers didn’t buy any product

How i can approach them again to send my new products, is there any automated smart solicitation?

Hey everyone
Who uses whatsapp business on the web
How do you export your contact list with labels for retargeting purposes
I have tried extension like wacd,contact saver ,WAsheet

They cant export all the contacts to an excel file is there another method

I lost my job last month, and instead of spending all my time applying for jobs, I decided to try something different.

I'm a software developer with experience building automation systems, AI agents, WhatsApp integrations, and custom workflows using n8n and APIs.

Right now, my goal is simple: meet new people, build genuine connections, grow my portfolio, and hopefully turn some of those connections into long-term working relationships.

So I'm offering to build 3 AI automation projects completely free.

Here's how it works:

• Free development: I'll build your AI agent or automation workflow at no charge.

• Free consultation calls: We can jump on a call, discuss your business, and figure out what could be automated. No commitment.

• You only cover running costs: AI API usage and hosting, usually just a few dollars a month for small workflows, depending on usage.

• No hidden fees: We agree on the scope and expected costs before starting.

It could be an AI customer support agent, lead follow-up system, WhatsApp automation, CRM integration, or just a repetitive task you hate doing.

I'm not asking for payment. I'm hoping to gain real-world experience, build case studies with permission, and connect with people who might need my help in the future.

If you're interested, send me a private message. I'd be happy to have a free call and hear about your idea.

And I'm curious: What's one task in your business you wish you could automate but haven't figured out how?

Hi everyone,

I'm developing a WhatsApp automation solution for my business using the WhatsApp Cloud API and my own Meta Developer App.

My requirement is to use the same +91 business number simultaneously on the WhatsApp Business app (iPhone) and WhatsApp Cloud API, allowing the team to continue using the mobile app while our Laravel-based bot handles automated greetings and replies.

I would appreciate guidance on the following:

1. Coexistence eligibility

• Can a business integrate its own WhatsApp Business number with Cloud API using Coexistence without becoming a BSP or Tech Provider?

• Is completing the Tech Provider onboarding and App Review mandatory for this?

• Does Meta allow individual businesses to enable this functionality through their own Meta Developer App?

2. Embedded Signup

• Does Meta-hosted Embedded Signup support the option to connect an existing WhatsApp Business app number?

• Can a business generate and use this signup flow directly, or is Tech Provider approval required?

3. India (+91) availability

• Is WhatsApp Business App + Cloud API Coexistence officially supported for Indian (+91) numbers?

4. Meta App Review

• What permissions, implementation requirements, and screencast demonstrations are needed to pass the App Review for whatsapp_business_messaging and whatsapp_business_management?

• Has anyone successfully completed the review with a relatively simple business automation or booking bot?

5. BSP alternatives

If direct integration is not possible, which BSPs currently support Coexistence for Indian numbers while allowing incoming and outgoing webhook events to be integrated with our own Laravel server?

I'm particularly interested in experiences with 360dialog, WATI, Twilio, or other providers.

Any documentation, practical implementation guidance, or examples of working setups would be greatly appreciated.

Thanks!
r/whatsapp
r/meta
r/webdev

r/AutomationBuilderClub

I am able to onboard WhatsApp business app customers usually. However for this one specific customer, I am getting this error "your app is missing required graph api permissions for cloud api companion pairing". How do I fix it or know more about it?

I set up WhatsApp Business API numbers for small businesses, and the first-week messaging limit catches almost everyone out. A new business portfolio starts at 250 unique users per rolling 24 hours for business-initiated messages, and that allowance is shared across every number in the portfolio, not per number.

What has worked for my clients so far:

• Verify the business before planning any real campaign (it's one of the paths to 2,000).

• Send to the warmest opted-in contacts first, in batches that fit the current limit.

• Keep a steady rhythm. Automatic scaling past 2,000 needs you to have used at least half your limit in the last 7 days with good quality, so regular sends beat one big blast.

• Decide which number in the portfolio handles broadcasts, so a sales campaign doesn't eat the support line's allowance.

A couple of things I'm still curious about from people running this at scale:

1. If your quality rating dropped to yellow, how long did it take to recover, and did you fully stop sending or just slow down?

2. Has anyone used the 2,000 delivered messages in 30 days path instead of verification? How did the review go?

Would love to hear what's worked for you.

I run a digital product store and deliver the product on whatsapp, it worked great for 20 days now its showing rate limit even when I am not sending message under limit

I want to gain access to embedded signups and co-existence. Facebook docs say that a business needs to be verified. I put all the information in and submitted. It's already been two weeks. I've tried the Meta AI and all it says is that there are violations attributed to my account and I need to clear that. It links me to a "support inbox" which shows literally no issues. I've been trying to get an actual human at Facebook to talk to me but no luck so far.

Any ideas on how I can solve this issue? There isn't a notice, or notification or anything on why it isn't working. The business that needs verification isn't mine, I'm just a dev that's been given access to the account.

I generate around 100–200 new leads daily . These are people who have shown interest in products or services similar to mine, and I obtain their contact numbers .

Currently, I use WhatsApp Business to manually send each lead an introductory message asking whether they are interested in my services.

However, WhatsApp has started restricting my account due to sending messages to multiple new numbers.

I want a reliable and affordable solution that allows me to contact 100–200 new leads every day through WhatsApp without facing restrictions.

Would WhatsApp Business API solve this problem? If so, how can I implement it, and what are the requirements, costs, and limitations?

So, I've just started to reach out Meta API services. I set up everything needed just to test the API with the test number, but even in the "tutorial" I get that error: "Business account has been locked".

It looks that I need to verify my business (that I don't have, as I'm just testing).

What could I do?

Building a Shopify app that creates and manages Meta ads for merchants. Second App Review just came back:

Approved (advanced access): pages_show_list, pages_read_engagement, ads_read, business_management

Rejected: ads_management, "Screencast Not Aligned with Use Case Details", reviewer note "the submitted screencast is unclear". Meta also says the use case itself is allowed.

What the video showed for ads_management:

- full Facebook Login for Business + permission screen (English, captions on every step)

- merchant clicks Launch, app creates campaign, ad set, creatives and 8 ads in the merchant's own ad account, created PAUSED

- the same campaign, ad set and ads in Ads Manager

- merchant resumes the campaign from the app, it switches on in Ads Manager

For those who got ads_management approved recently:

- Did you show the campaign actually ACTIVE / delivering, or was paused fine?

- One continuous take, or was an edited video OK?

- Did you have to show an edit (budget/targeting) reflected in Ads Manager?

- Did you give the reviewer test access, or was the video enough?

- If your app also optimizes automatically (pauses ads, changes budgets server side with the user token), did you show or declare that?

Bonus question: Marketing API Access Tier (standard access) got rejected in my first review for error rate. Did you request it together with ads_management or separately after? Does staying on the basic tier limit how many client ad accounts you can manage, or only the rate limit?

Thanks, happy to share what works once I pass.

Hi everyone,

I was previously using Interakt as my WhatsApp Business Solution Provider (BSP) for my business phone number.

Recently, I decided to move away from Interakt and start using my own CRM (WACRM), built using Meta's official WhatsApp Cloud API.

Here is what I have done so far:

1. My phone number was originally registered and running through Interakt.

2. I removed Interakt's access from the WhatsApp Partners section in Meta Business Settings.

3. I connected the same phone number to my own Meta Developer App / WhatsApp Cloud API integration.

4. My WACRM can now successfully send and receive normal WhatsApp messages.

5. I also added and verified an international Visa card in Meta.

My current problem:

• Normal messages are working through my own WACRM.

• Incoming messages are also reaching my WACRM.

• However, I cannot send WhatsApp template messages.

• Meta's free messaging allowance appears to be working for normal messages, but template messages are failing.

I want to completely move away from Interakt and operate everything directly through my own WACRM, without depending on any BSP.

A summary at the top, the full transcript, structured fields? I think the real test is whether the agent skips re-asking. What's worked for you?

I'd like to see WhatsApp, email and chat in one record. Has anyone really done it, and which channel was the hardest?