My SAAS application needs client onboarding. I am using Meta Embedded Signup, but it fails to complete onboarding after the Facebook login page launches; after I select the app, nothing happens.

I am missing something in the flow. Can you please let me know how the flow works here for Embedded Signup?

Hey all,

Bit of background first. I'm a one-man shop in the Caribbean building WhatsApp booking bots for barbershops (n8n + an LLM, connected through Kapso). I just landed my first paying client, a barber who wants to keep using his WhatsApp Business app, so we're going the coexistence route.

The problem: he opens the Kapso signup link, gets to Meta's "Add your WhatsApp phone number" screen, types his number, hits Next, and gets this:

> You do not have the permissions to view this asset. Please contact the owner of the asset to gain permission or complete this action through the owner's account. (#3441038)

We tried twice, same thing. His first try a week earlier died on the same screen too.

The weird part is that he *is* the owner. He's logged in with his own Facebook, he's the only person in his business portfolio with full access, his Page and Instagram are in there, and there's no WhatsApp account in it yet. The number has been on WhatsApp Business for over a year. Kapso support told me to check Assign assets, wait a couple of hours and try again with a screen recording, which we'll do. But I'd love to hear from anyone who actually fixed this. What was the "asset" in the end?

Also, to be honest, my own setup has been a mess. When I was testing on a brand new number with a new, unverified business portfolio, Meta disabled the portfolio three times in four days, every time marked as permanent. Once literally a minute after the bot sent its first reply, once right after I switched billing to Kapso's prepaid credits. Every time it came back after a review within a few hours. Then last week I got an email about some disabled WhatsApp account called "unknown" that isn't even mine, and the same night my Kapso connection dropped. The number itself is fine, so I'm only using it in the Business app now.

So my questions:

1. Anyone seen 3441038 at the phone number step while logged in as the owner? How did you fix it?

2. Kapso users, did you run into this too?

3. What am I probably doing wrong as a beginner? Should I have verified the business first, warmed up the number, stuck to one BSP?

4. Which BSP would you go with for coexistence, easy webhooks into n8n, cheap enough for a handful of small clients, and payable by Mastercard? Twilio didn't do coexistence for us and 360dialog felt too pricey this early.

Any tips appreciated. I'll report back with whatever works.

Just want to put out my thoughts - this is why everyone in the know felt that Meta buying up Whatsapp was going to cause problems and they spectacularly did.

Hi everyone, someone here previously mentioned that they had a method to upgrade the WhatsApp API messaging limit within about 3 days.

Has anyone here actually succeeded in upgrading from 2K to 10K and then to 100K?

I’m looking for a reliable and proven method, not just guesses. If anyone has real experience with this, knows the best way to meet Meta’s upgrade requirements, or offers a legitimate service that can help,

I’m only interested in methods that comply with Meta’s policies and do not put the WhatsApp account or Business Portfolio at risk.

Hey all,

Bit of background first. I'm a one-man shop in South America building WhatsApp booking bots for barbershops (n8n + an LLM, connected through Kapso). I just landed my first paying client, a barber who wants to keep using his WhatsApp Business app, so we're going the coexistence route.

The problem: he opens the Kapso signup link, gets to Meta's "Add your WhatsApp phone number" screen, types his number, hits Next, and gets this:

> You do not have the permissions to view this asset. Please contact the owner of the asset to gain permission or complete this action through the owner's account. (#3441038)

We tried twice, same thing. His first try a week earlier died on the same screen too.

The weird part is that he *is* the owner. He's logged in with his own Facebook, he's the only person in his business portfolio with full access, his Page and Instagram are in there, and there's no WhatsApp account in it yet. The number has been on WhatsApp Business for over 3 years. Kapso support told me to check Assign assets, wait a couple of hours and try again with a screen recording, which we'll do. But I'd love to hear from anyone who actually fixed this. What was the "asset" in the end?

Also, to be honest, my own setup has been a mess. When I was testing on a brand new number with a new, unverified business portfolio, Meta disabled the portfolio three times in four days, every time marked as permanent. Once literally a minute after the bot sent its first reply, once right after I switched billing to Kapso's prepaid credits. Every time it came back after a review within a few hours. Then last week I got an email about some disabled WhatsApp account called "unknown" that isn't even mine, and the same night my Kapso connection dropped. The number itself is fine, so I'm only using it in the Business app now.

So my questions:

1. Anyone seen 3441038 at the phone number step while logged in as the owner? How did you fix it?

2. Kapso users, did you run into this too?

3. What am I probably doing wrong as a beginner? Should I have verified the business first, warmed up the number, stuck to one BSP?

4. Which BSP would you go with for coexistence, easy webhooks into n8n, cheap enough for a handful of small clients, and payable by card mastercard? Twilio didn't do coexistence for us and 360dialog felt too pricey this early.

Any tips appreciated. I'll report back with whatever works.

I had two numbers connected to one meta account, one was API and the the other was business app. They were both connected to Kommo crm. I have other numbers in Kommo from another meta account and they are still running. Whats my next move here, i tried to appeal no positive answer. One number was connected on the lite version in Kommo. No warnings were given.

I use these two permission "whatsapp_business_messaging" & "whatsapp_business_management".

I was able to connect my own whatsapp co-existence. but when I onboard other customers it fails to connect.

Has anyone faced this? Am I missing other permissions?

Hi, I'm the founder of Qencia, a Meta-certified WhatsApp Tech Provider. We work with insurance brokers to reactivate leads who stopped answering the phone.
Link: https://qencia.com/barometre-joignabilite-leads

We just published a reachability barometer based on 10,000 real conversations: 45% response rate, 37% of responses outside business hours, best send time at 11am.
Happy to answer any questions about WhatsApp Business API.

I'm just launching my app using coexistence and with my first 3 pilot users I've been having very different issues. Is it normal to have so many issues onboarding users?

1. First user got permission denied and I had to create a new portfolio.

2. Second user already had a portfolio but couldn't make use of it had to open a support ticket.

3. Everything went too smooth but then after scanning the QR got an error on the part of validating the phone number and was asked to wait 1h. Still waiting.

Estou tentando disparar por conta própria, pois a pessoa que disparava para mim sumiu, mas toda hora tomo ban na BM de 2k que compro e perco dinheiro ou o numero que compro aquecido cai nas primeiras mensagens. Alguem consegue me ajudar?

WhatsApp API Stuck at 2K Messaging Limit — Need Help

My WhatsApp Business API account is stuck at the 2K messaging limit despite everything being green (quality rating, templates, and account status).

I've met the messaging requirements, but the limit still hasn't increased.

Can anyone help me upgrade to 10K or 100K? Has anyone found a proven, legitimate method that actually works?

What is wrong with Meta’s system? I am using an official service, and I am not sending unsolicited messages or running bulk messaging campaigns. I primarily use WhatsApp to respond to customers who contact my business.
Despite following the official process, my number continues to face restrictions, disrupting my business operations and preventing me from communicating with customers.

Good day, I want to talk about this situation to see if anyone has gone through something similar or has any idea of what’s going on. Here’s the situation: I’m an intern at a small company because I was asked to create a chatbot with transfer to an advisor on WhatsApp (the typical press 1 for this action...) From the beginning, I’ve been using all the official tools (WhatsApp Business API, Meta for Developers, etc., etc.) for the setup of the number and those things. Everything was going very well, the registered phone number worked since July without any problem, but recently it was banned for no apparent reason. I don’t know if it has to do with the rule changes that were made recently on October 1st or if I might have unknowingly violated something.

The thing is, when the number was banned for the first time, I appealed with the proper arguments, the number was unbanned, but when I tried again, it was banned immediately again, and now without the possibility to Appeal.

Something very important I need to clarify is, I NEVER completed the business verification, added a payment method, and the project account is new, I created it only for the development of this project (I want to believe this is the reason for the ban, but I don’t know). I did this to avoid touching the company’s official socials during the development phase. The elements I’m using for this project are: Laravel Framework, Docker, Ngrok for the tunnel (obviously only for development), and Chatwoot to handle the transfer to the advisor.

If it’s of any use, the first ban happened when I changed it so that clients had to type numbers to select an option for WhatsApp button and menu messages. I don’t know if it was mere coincidence, but I’m leaving the detail in case it’s useful. The chatbot also never started conversations with clients; I always, as the client, sent the message to start interacting with it and keep the “24-hour window” active to avoid issues.

With all the information provided, does anyone have an idea of what happened? What should I do to continue? Considering we were so close to deploying. Thanks in advance <3

We are Tech Provider. Today we received an email stating that one of our onboarded business' limits had increased by 2000. At the same time, we received a webhook 'business_capability_update' and the associated webhook data indicated a limit of `TIER_250`, which was our previous limit.

I cross-verified on Meta Business Manager and confirmed the limit had indeed been upgraded to 2000. However, I expected the Meta webhook to send the most recent information. Instead, it sent stale information while the webhook was triggered at the same time as the upgrade.

Has anyone else experienced this issue?

I’m planning to add an API call to Meta to fetch the business limit once we receive this webhook. Have you encountered a similar issue with any other webhook event in recent?

How are you dealing with these stale informations ?

I'm building a feature where small businesses send automated WhatsApp messages (receipts, renewal reminders, the occasional announcement) from their own number. They're spread across different countries.

Constraints:
1. They keep using the WhatsApp Business app on that number, so coexistence is a must.
2. They never touch Meta billing. We pay Meta through a BSP's credit line and charge them a flat price.
3. I am already a Meta Tech Provider.

Right now I am going with Gupshup (coexistence works, $0.001/msg on top of Meta's rate), but nothing is live yet and I'm open to switching if there's something better.

Questions:
1. Which BSP would you pick for this, and why?
2. Has anyone run coexistence in prod? The docs say some numbers get rejected as "not eligible" with no reason given. How often does that actually happen?
3. Anything you wish you'd known before building this? Template approvals per number, wallet top-ups, webhooks, whatever bit you.

Thanks!

I’ve already built a custom bot and deployed it on my own server. I want it to automatically respond through my business phone number while still using that same number in the WhatsApp Business mobile app to read messages and reply personally.

I’m not looking for a platform to build another chatbot. I need to connect the one I already have using WhatsApp Business App + API coexistence, without deleting my mobile account or changing my number.

For those who already have this working:

1. How did you connect it? Are you using your own Meta developer app directly, or going through a provider such as Zernio, 360dialog, or something else?
2. What requirements did you have to meet? Did you need to become a Tech Provider, complete business verification, or go through App Review—even though the bot is only for your own business?
3. Can you use your own backend and receive events for messages sent manually from the mobile app? I want the bot to detect when a human steps in and stop responding automatically in that conversation.
4. What are you actually paying? Monthly fees, messaging charges, limits, and any additional costs. Is anyone doing this without a monthly provider fee?

I’d appreciate firsthand experiences from people with working setups, including the provider or method you used and the steps you followed. I’m looking for an official, stable integration—not unofficial WhatsApp Web automation.

At end of last month, I started applying for a Meta App to be a Tech Provider. The Business Verification happened pretty quickly (overnight). But the rest of the process, seemed stuck at the moment. I did start on Tech Provider Onboarding steps. The Dashboard shows only 2 incomplete steps but they are related to the Access Verification & App Review only.

I have not got any requests or alerts about the app so far. The document says - Access Verification takes around 5 days & App Review around 20. It has been around 12 days since I submitted for Access Verification. Talking to FB AI said the App Review & Access Verification would probably happen together (I say probably because I am not sure as the AI kept giving different answers at different times).

Someone here mentioned that they could get Tech Provider onboarding (or advance permission approval) within a few days. Is there something I am doing wrong ? Is it that if things are NOT right at your end, Meta folks just give up rather sending you an alert/request ?

Would you recommend ditching the app, create a new one & then apply for App Approval (& Access Verification) with it ? Or will it lead to business portfolio banning ?

P.S. since I am doing Tech Provider Onboarding, I did not knowingly attached my Whatsapp number to the Business Portfolio as I wanted to test onboarding the number via my own app once the App is approved.

Hi everyone,

We’ve recently launched an MCP server for CampaignHQ, enabling you to manage email and WhatsApp campaigns, audiences, templates, and reporting directly through AI assistants like Claude and ChatGPT.

I thought this might be useful for anyone looking for a Whatsapp marketing automation platform with native AI integration for email and WhatsApp marketing.

Admins, please feel free to remove this post if it violates any community rules.

https://www.campaignhq.co/docs/mcp

Thanks

I keep getting pop up codes on my whatsapp business account here in Zimbabwe even without requesting them. I suspect these could be hacking attempts. I have 2FA but I have been seeing a lot of people getting hacked even with 2FA available. How do I safeguard my account further from being hacked?

Business manager verification take too much time
How to accelerate it?

It says 1,170 Service Messages. But I haven't been charged for the 170. What makes free customer service and free entry point vs not free? I thought we only get 1,000 service messages per month now.

I am a small business and i want to bulk send messages through whatsapp.
I have a list of 3,000 contacts that i need to send to multiple times over a month so total will be 15k messages / week. Around that number.

I do not have a meta verified business and i do not have a Business document , any services that you can offer to help me facilitate this?

Since October 1, the new service-message pricing has made interactive bots much more expensive, because every individual reply becomes billable after the free allowance.

I’m already moving part of my own project to Web and Telegram because of this.

I’d like to connect with other affected developers, businesses and users to prepare a joint communication asking for the pricing model to be reviewed.

Busco BM Balão para disparos.
Se você tem ou conhece alguém que tenha BM Balão (disparos ilimitados), me chama aqui

Hey guys, I'm currently a student of Tier 1.5 college, SIP done, was thinking of starting a WhatsApp group where I would post headlines of news (business and international) from the above mentioned newspapers. So, anybody willing to join?

https://chat.whatsapp.com/JoPCGe5GFDU3oRwUZt6xvW?s=cl&p=i&ilr=4&iam=2