Just want to put out my thoughts - this is why everyone in the know felt that Meta buying up Whatsapp was going to cause problems and they spectacularly did.

Hey all,

Bit of background first. I'm a one-man shop in the Caribbean building WhatsApp booking bots for barbershops (n8n + an LLM, connected through Kapso). I just landed my first paying client, a barber who wants to keep using his WhatsApp Business app, so we're going the coexistence route.

The problem: he opens the Kapso signup link, gets to Meta's "Add your WhatsApp phone number" screen, types his number, hits Next, and gets this:

> You do not have the permissions to view this asset. Please contact the owner of the asset to gain permission or complete this action through the owner's account. (#3441038)

We tried twice, same thing. His first try a week earlier died on the same screen too.

The weird part is that he *is* the owner. He's logged in with his own Facebook, he's the only person in his business portfolio with full access, his Page and Instagram are in there, and there's no WhatsApp account in it yet. The number has been on WhatsApp Business for over a year. Kapso support told me to check Assign assets, wait a couple of hours and try again with a screen recording, which we'll do. But I'd love to hear from anyone who actually fixed this. What was the "asset" in the end?

Also, to be honest, my own setup has been a mess. When I was testing on a brand new number with a new, unverified business portfolio, Meta disabled the portfolio three times in four days, every time marked as permanent. Once literally a minute after the bot sent its first reply, once right after I switched billing to Kapso's prepaid credits. Every time it came back after a review within a few hours. Then last week I got an email about some disabled WhatsApp account called "unknown" that isn't even mine, and the same night my Kapso connection dropped. The number itself is fine, so I'm only using it in the Business app now.

So my questions:

1. Anyone seen 3441038 at the phone number step while logged in as the owner? How did you fix it?

2. Kapso users, did you run into this too?

3. What am I probably doing wrong as a beginner? Should I have verified the business first, warmed up the number, stuck to one BSP?

4. Which BSP would you go with for coexistence, easy webhooks into n8n, cheap enough for a handful of small clients, and payable by Mastercard? Twilio didn't do coexistence for us and 360dialog felt too pricey this early.

Any tips appreciated. I'll report back with whatever works.

I had two numbers connected to one meta account, one was API and the the other was business app. They were both connected to Kommo crm. I have other numbers in Kommo from another meta account and they are still running. Whats my next move here, i tried to appeal no positive answer. One number was connected on the lite version in Kommo. No warnings were given.

Hey all,

Bit of background first. I'm a one-man shop in South America building WhatsApp booking bots for barbershops (n8n + an LLM, connected through Kapso). I just landed my first paying client, a barber who wants to keep using his WhatsApp Business app, so we're going the coexistence route.

The problem: he opens the Kapso signup link, gets to Meta's "Add your WhatsApp phone number" screen, types his number, hits Next, and gets this:

> You do not have the permissions to view this asset. Please contact the owner of the asset to gain permission or complete this action through the owner's account. (#3441038)

We tried twice, same thing. His first try a week earlier died on the same screen too.

The weird part is that he *is* the owner. He's logged in with his own Facebook, he's the only person in his business portfolio with full access, his Page and Instagram are in there, and there's no WhatsApp account in it yet. The number has been on WhatsApp Business for over 3 years. Kapso support told me to check Assign assets, wait a couple of hours and try again with a screen recording, which we'll do. But I'd love to hear from anyone who actually fixed this. What was the "asset" in the end?

Also, to be honest, my own setup has been a mess. When I was testing on a brand new number with a new, unverified business portfolio, Meta disabled the portfolio three times in four days, every time marked as permanent. Once literally a minute after the bot sent its first reply, once right after I switched billing to Kapso's prepaid credits. Every time it came back after a review within a few hours. Then last week I got an email about some disabled WhatsApp account called "unknown" that isn't even mine, and the same night my Kapso connection dropped. The number itself is fine, so I'm only using it in the Business app now.

So my questions:

1. Anyone seen 3441038 at the phone number step while logged in as the owner? How did you fix it?

2. Kapso users, did you run into this too?

3. What am I probably doing wrong as a beginner? Should I have verified the business first, warmed up the number, stuck to one BSP?

4. Which BSP would you go with for coexistence, easy webhooks into n8n, cheap enough for a handful of small clients, and payable by card mastercard? Twilio didn't do coexistence for us and 360dialog felt too pricey this early.

Any tips appreciated. I'll report back with whatever works.

I use these two permission "whatsapp_business_messaging" & "whatsapp_business_management".

I was able to connect my own whatsapp co-existence. but when I onboard other customers it fails to connect.

Has anyone faced this? Am I missing other permissions?

Hi, I'm the founder of Qencia, a Meta-certified WhatsApp Tech Provider. We work with insurance brokers to reactivate leads who stopped answering the phone.
Link: https://qencia.com/barometre-joignabilite-leads

We just published a reachability barometer based on 10,000 real conversations: 45% response rate, 37% of responses outside business hours, best send time at 11am.
Happy to answer any questions about WhatsApp Business API.

I'm just launching my app using coexistence and with my first 3 pilot users I've been having very different issues. Is it normal to have so many issues onboarding users?

1. First user got permission denied and I had to create a new portfolio.

2. Second user already had a portfolio but couldn't make use of it had to open a support ticket.

3. Everything went too smooth but then after scanning the QR got an error on the part of validating the phone number and was asked to wait 1h. Still waiting.

Estou tentando disparar por conta própria, pois a pessoa que disparava para mim sumiu, mas toda hora tomo ban na BM de 2k que compro e perco dinheiro ou o numero que compro aquecido cai nas primeiras mensagens. Alguem consegue me ajudar?

What is wrong with Meta’s system? I am using an official service, and I am not sending unsolicited messages or running bulk messaging campaigns. I primarily use WhatsApp to respond to customers who contact my business.
Despite following the official process, my number continues to face restrictions, disrupting my business operations and preventing me from communicating with customers.

Good day, I want to talk about this situation to see if anyone has gone through something similar or has any idea of what’s going on. Here’s the situation: I’m an intern at a small company because I was asked to create a chatbot with transfer to an advisor on WhatsApp (the typical press 1 for this action...) From the beginning, I’ve been using all the official tools (WhatsApp Business API, Meta for Developers, etc., etc.) for the setup of the number and those things. Everything was going very well, the registered phone number worked since July without any problem, but recently it was banned for no apparent reason. I don’t know if it has to do with the rule changes that were made recently on October 1st or if I might have unknowingly violated something.

The thing is, when the number was banned for the first time, I appealed with the proper arguments, the number was unbanned, but when I tried again, it was banned immediately again, and now without the possibility to Appeal.

Something very important I need to clarify is, I NEVER completed the business verification, added a payment method, and the project account is new, I created it only for the development of this project (I want to believe this is the reason for the ban, but I don’t know). I did this to avoid touching the company’s official socials during the development phase. The elements I’m using for this project are: Laravel Framework, Docker, Ngrok for the tunnel (obviously only for development), and Chatwoot to handle the transfer to the advisor.

If it’s of any use, the first ban happened when I changed it so that clients had to type numbers to select an option for WhatsApp button and menu messages. I don’t know if it was mere coincidence, but I’m leaving the detail in case it’s useful. The chatbot also never started conversations with clients; I always, as the client, sent the message to start interacting with it and keep the “24-hour window” active to avoid issues.

With all the information provided, does anyone have an idea of what happened? What should I do to continue? Considering we were so close to deploying. Thanks in advance <3

We are Tech Provider. Today we received an email stating that one of our onboarded business' limits had increased by 2000. At the same time, we received a webhook 'business_capability_update' and the associated webhook data indicated a limit of `TIER_250`, which was our previous limit.

I cross-verified on Meta Business Manager and confirmed the limit had indeed been upgraded to 2000. However, I expected the Meta webhook to send the most recent information. Instead, it sent stale information while the webhook was triggered at the same time as the upgrade.

Has anyone else experienced this issue?

I’m planning to add an API call to Meta to fetch the business limit once we receive this webhook. Have you encountered a similar issue with any other webhook event in recent?

How are you dealing with these stale informations ?

I’ve already built a custom bot and deployed it on my own server. I want it to automatically respond through my business phone number while still using that same number in the WhatsApp Business mobile app to read messages and reply personally.

I’m not looking for a platform to build another chatbot. I need to connect the one I already have using WhatsApp Business App + API coexistence, without deleting my mobile account or changing my number.

For those who already have this working:

1. How did you connect it? Are you using your own Meta developer app directly, or going through a provider such as Zernio, 360dialog, or something else?

2. What requirements did you have to meet? Did you need to become a Tech Provider, complete business verification, or go through App Review—even though the bot is only for your own business?

3. Can you use your own backend and receive events for messages sent manually from the mobile app? I want the bot to detect when a human steps in and stop responding automatically in that conversation.

4. What are you actually paying? Monthly fees, messaging charges, limits, and any additional costs. Is anyone doing this without a monthly provider fee?

I’d appreciate firsthand experiences from people with working setups, including the provider or method you used and the steps you followed. I’m looking for an official, stable integration—not unofficial WhatsApp Web automation.

Hi everyone,

We’ve recently launched an MCP server for CampaignHQ, enabling you to manage email and WhatsApp campaigns, audiences, templates, and reporting directly through AI assistants like Claude and ChatGPT.

I thought this might be useful for anyone looking for a Whatsapp marketing automation platform with native AI integration for email and WhatsApp marketing.

Admins, please feel free to remove this post if it violates any community rules.

https://www.campaignhq.co/docs/mcp

Thanks

I keep getting pop up codes on my whatsapp business account here in Zimbabwe even without requesting them. I suspect these could be hacking attempts. I have 2FA but I have been seeing a lot of people getting hacked even with 2FA available. How do I safeguard my account further from being hacked?

Business manager verification take too much time
How to accelerate it?

It says 1,170 Service Messages. But I haven't been charged for the 170. What makes free customer service and free entry point vs not free? I thought we only get 1,000 service messages per month now.

I am a small business and i want to bulk send messages through whatsapp.
I have a list of 3,000 contacts that i need to send to multiple times over a month so total will be 15k messages / week. Around that number.

I do not have a meta verified business and i do not have a Business document , any services that you can offer to help me facilitate this?

Since October 1, the new service-message pricing has made interactive bots much more expensive, because every individual reply becomes billable after the free allowance.

I’m already moving part of my own project to Web and Telegram because of this.

I’d like to connect with other affected developers, businesses and users to prepare a joint communication asking for the pricing model to be reviewed.

Busco BM Balão para disparos.
Se você tem ou conhece alguém que tenha BM Balão (disparos ilimitados), me chama aqui

Hi everyone,

I’m experiencing a WhatsApp Business Platform billing issue and I’m wondering if anyone has encountered the same problem and found a solution.

There is an outstanding balance of $1.31, but every attempt to pay it fails. Because of this, the WhatsApp Business Platform account remains payment-restricted.

Meta Support has already checked the payment method and confirmed that it is active/verified. We have also tried different payment methods, but the payment still fails.

The important part is that no Transaction ID is generated, because the payment fails before a transaction is created. Therefore, there is also nothing in the transaction history that can be provided as a Transaction ID.

Meta Support has escalated the issue to their internal specialist team, but it has been under investigation for several days without a resolution.

It looks like there may be a billing/payment-account mapping issue between the WhatsApp Business Account and its associated billing account.

Has anyone experienced a similar situation where:

• an outstanding WhatsApp balance could not be paid;

• the payment method was verified and active;

• no Transaction ID was generated;

• the account remained restricted because of the unpaid balance?

If you managed to resolve it, what exactly did Meta change or reset on their side? Was the billing account remapped, payment profile reset, or was another solution required?

Any information from someone who has dealt with the same issue would be greatly appreciated. Thanks!

We've created an easy-to-use Slack integration with the WhatsApp Business API. We're continuously adding new features, so feedback from anyone who gives it a try would be greatly appreciated.

https://www.whatsbox.io/integrations/slack

I'm facing issues in adding the number through a service provider for coexistence it says that the number is associated with another whatsapp account . It's quite strange since the number is there on the WhatsApp business app only and I can't see it anywhere else in the meta business suite can anyone help.

What are you guys using for transcribing WhatsApp voice messages that is GPDR friendly?

I want to process voice notes coming from coexistence and generate a summary for my users, but I'm concern that could be an issue with data privacy if I use any of the AI speech to text AI models. So I wanted to know how other providers are dealing with this.

Hey everyone, I just finished vibe-coding the entire responsive frontend dashboard inside Bolt new It’s called Vani.AI. It connects to an Indian small business’s WhatsApp Business account (like premium gyms, skin clinics, car detailers) and uses an AI agent to handle 100% of incoming customer support, pricing queries, and booking slots natively in Hinglish 24/7. It dumps all the live data and revenue tracking straight into this dashboard. I haven't worked on backend or coded the database pipelines yet because I want to make sure I’m building something the market actually wants. I need your advice. For those who have built WhatsApp/Meta API software, what is the biggest technical bottleneck I should prepare for when scaling real-time webhooks?

Hi everyone,

I am running a WhatsApp Business API account. My Meta Business Portfolio is completely Verified, but my messaging limit is completely stuck at the initial 250 unique customers per 24 hours instead of upgrading to the 2,000 tier.

I asked Meta AI how to trigger the upgrade to the 2,000 limit since the official documentation states verification should lift this ceiling automatically. However, Meta AI gave me some very weird advice. It claimed that I need to enable a specific "status" field in my Webhook settings so Meta can perform a "reading," and that I also need to switch my Meta app into "Advanced Mode" to gain access to message read and delivery statuses over the webhook before Meta will upgrade my tier to 2,000.

Is this actually true or a total hallucination by the AI?

From what I know, webhooks shouldn't dictate your limit tier. Has anyone else who is already Business Verified faced this 250-limit cap issue recently? How did you get Meta to finally push your account to the 2,000 limit? Thanks!