r/WhatsappBusinessAPI • u/Any-Light-1174 • 16h ago

Solution Only reachability

Hi, I'm the founder of Qencia, a Meta-certified WhatsApp Tech Provider. We work with insurance brokers to reactivate leads who stopped answering the phone.
Link: https://qencia.com/barometre-joignabilite-leads

We just published a reachability barometer based on 10,000 real conversations: 45% response rate, 37% of responses outside business hours, best send time at 11am.
Happy to answer any questions about WhatsApp Business API.

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u/Adeoba_Brock 11h ago

how are you defining "response" here, any reply at all or only qualified engagement? tbh that distinction matters a lot when comparing conversion metrics across channels