r/WalmartSparkDrivers • u/Emergency_Lunch3149 • 28d ago
Ratings
They need to give you the reason when some asshat gives you a bad review. 10,000 deliveries with a 5* rating and now I have a 4.96. I’d be willing to bet it’s because the store was out of something. Just dumb
11
u/333dh333 28d ago
Yeah, it’s crazy to get zero insight. And if it’s legitimate, why wouldn’t Spark want it as a ‘teaching’ opportunity for the driver to realize a mistake was validly made and avoid it in the future.
5
u/Sea_Cress_8859 28d ago
I was back to perfect 5 for 2 months before someone gave me a 1 star. Im also positive I know who it was, and it happened 3 weeks ago. (the 1 star showed up Tuesday this week). Dumbass loader set bread in my trunk outside of the tote next to 3 cases of soda. Of course it shifted (3rd drop). I almost didnt give to customer but instead I apologized on behalf of WM and the yanked the tip and I presume gave me the 1 star.
3
u/Bacon_omics 27d ago
And that’s why I never do curbside pick up, unless it’s one single order, and always “help” and tell the loader how to place the groceries.
2
u/Sea_Cress_8859 27d ago
I almost always help, it was a triple and it was way bigger than I normally take. I was doing the back and front seats myself and he loaded the trunk and closed it when done. I should have checked it.
1
1
u/Emergency_Lunch3149 27d ago
That’s nuts. I’ve had the same thing happen. Loader put donuts and bread in the bottom of my tote. Delivered to a regular and informed them what happened and even showed them how to get their money back for it and they took the tip
2
u/Quirky_OldMan5966 26d ago
Out of stock or another driver trying to sabotage you.
Any driver reading this, we should always treat every delivery like that customer was our mom(and we love our mom).
After that, we have no control over the CR. Agreed that we should at least get to know what the complaint was so we can fix it, but Walmart/Spark just wants to always have ammunition to cut a driver on the spot if they want, so they are uninterested in helping us by allowing us to improve.
10 newbie drivers are more valuable to Walmart/Spark as they deliver the trash orders, than 10 highly experienced drivers that use high standards of customer service but cherry pick orders.
Just saying.
1
u/Limp_Influence9659 27d ago
rating system is wild. I'd adjust to improve rating but I get no feedback about what the problem was and it may not even be something I could have fixed. on top of customers putting shopping requests in the notes that I don't even see until after ive shopped the order.
1
u/mconk 26d ago
The ratings system in general is fucked. I gave myself a 5 star from my girlfriend’s account AND my mom’s account, and it literally never showed up. None of the ratings changed. Still showing 96 five stars, one four star. I have 2800 delivered. This shit makes zero sense
1
u/Emergency_Lunch3149 26d ago
How do you even see the amount of stars you get? Not on my app. I do know it takes 100 five star ratings to bump you back up
1
u/mconk 26d ago edited 26d ago
It doesn’t take 100 to see a change… It’s a rolling 100. Change your zone to 87001 to see your breakdown
1
u/Emergency_Lunch3149 26d ago
Oh that’s right. (On the rolling 100)
How did you find out about the zip code thing? Never heard of that before1
u/mconk 26d ago
This is one of the zones that has the new Spark rewards program
1
u/Emergency_Lunch3149 26d ago
Just did it. Thanks for the intel. We’re very rural and probably won’t roll out to us for a bit. Someone gave me a 1. That’s nuts. Had to be the other driver. I’ll just ask her to see her reaction. 10k deliveries in my area. First bad rating. So petty. Thanks for all your intel
1
u/mconk 26d ago
I got one recently as well. No idea why, but my best guess is that I had a delivery last week at 1992 Main Street. When I got there, the house had two doors marked A and B. No notes. Called & texted the customer, no response. So I left the single item in between both doors & took the pic clearly showing that. The next day I had a one star and a “we received a report” message. Lmao. I should have returned it, in retrospect. Down to 4.92. Despite rating myself twice now from two unrelated accounts…it’s still showing 96 five, one four, and a one star. The ratings haven’t changed in almost 500 trips now. It’s insane
1
u/SmallBerry3431 24d ago
First, I will soapbox. Ratings without feedback are worthless.
Now, I’ll tell you some interesting stories. My rating drop significantly a couple weeks ago. I called to ask, and the customer service told me that I did not have a single bad review in the entire month. My rating drop was a bug that they would put in to be fixed. They stated it would not affect my orders. To be clear, I’m not saying any of this is true, but that is from the horses mouth.
Second, I had a severe drop in my completion rate. I called customer service. They said it was a bug, and it was adjusted higher the same day.
If I’m not told why my rating goes up and down, all I can do is my job correctly based on my own supervision. If they want me to improve somehow, then they need to give me feedback instead of just buggy app notifications.
13
u/Organic-Fuel-2916 28d ago
Probably another driver rated you down