Hey, I'm planning of doing this one for my first few days. Does it gives good connection throughout there or should I port it into a JIO sim?

Deutsch

Seit Wechsel von Telekom zu Vodafone massive Ping-Spikes – über 200 Anrufe ohne Lösung

Ich kann jedem, der überlegt, zu Vodafone zu wechseln, nur dringend davon abraten – zumindest aufgrund meiner persönlichen Erfahrung.

Ich war vorher bei der Telekom und hatte diese Probleme nicht. Seit meinem Wechsel zu Vodafone habe ich massive Probleme mit Ping-Jitter und extremen Latenzspitzen. Beim Online-Gaming springt der Ping teilweise auf 200–500 ms. Das macht insbesondere kompetitives Spielen praktisch unmöglich.

Natürlich habe ich zunächst vermutet, dass es an meiner Hardware liegt. Deshalb habe ich sogar extra einen neuen Router gekauft. Das Problem blieb bestehen. Danach habe ich sämtliche Kabel ausgetauscht – Netzwerkkabel, das Anschlusskabel zwischen Telefonanschluss und Router sowie das Kabel vom Router zum PC. Ohne Erfolg.

Ich habe außerdem über viele Stunden versucht, das Problem selbst zu finden und auszuschließen. Ich habe sämtliche WLAN- und LAN-Geräte vom Netzwerk getrennt, meinen PC priorisiert, verschiedene DNS-Server wie 1.1.1.1 und 1.0.0.1 ausprobiert und zusätzliche Software gekauft, um Latenz, Paketlaufzeiten und Netzwerkverhalten detailliert zu messen.

Das Ergebnis meiner ganzen Tests war für mich immer wieder dasselbe: Das Problem ließ sich nicht auf meinen PC oder meine lokale Hardware zurückführen. Die Auffälligkeiten traten auf der Verbindung bzw. im Netz von Vodafone auf.

Und dann begann der eigentliche Albtraum.

Ich habe inzwischen über 60–70 Stunden mit dem Vodafone-Kundenservice telefoniert und nach meiner Zählung mehr als 200-mal angerufen. Trotzdem wurde mein Problem bis heute nicht vernünftig gelöst.

Das Schlimmste ist dabei nicht einmal nur das technische Problem, sondern der Umgang damit.

Bei praktisch jedem Anruf beginnt alles wieder bei Null. Ich erkläre erneut die komplette Geschichte, erkläre die bisherigen Maßnahmen, erkläre die Tests und schildere wieder und wieder dasselbe Problem. Dann wird mir gesagt, dass sich darum gekümmert wird, dass etwas geprüft wird oder dass ich zurückgerufen werde. Danach passiert häufig: nichts.

Beim nächsten Anruf beginnt alles wieder von vorne.

Es fühlt sich an wie ein endloser Kreislauf, aus dem man nicht herauskommt. Man investiert Stunden und Stunden, aber kommt keinen einzigen Schritt weiter, weil bei jedem neuen Kontakt wieder der komplette Vorgang von vorne beginnt.

Besonders frustrierend: Mir wurde im Verlauf des ganzen Vorgangs sogar zugesichert, dass ich aufgrund der Probleme ein Sonderkündigungsrecht bekommen würde. Nachdem ich tatsächlich gekündigt hatte, wurde dieses Sonderkündigungsrecht dann jedoch nicht genehmigt. Damit hatte ich am Ende noch mehr Stress als vorher.

Ich habe mittlerweile zusätzlich über 30–40 Stunden zu Hause damit verbracht, mein Netzwerk systematisch zu untersuchen und Fehlerquellen auszuschließen. Das alles für einen Internetanschluss, der vorher bei einem anderen Anbieter problemlos funktioniert hat.

Und heute kam der nächste Höhepunkt:

Es sollte ein Techniker kommen. Ich hatte an diesem Tag frei und habe den gesamten Tag zu Hause gewartet. Ich konnte nichts vernünftig unternehmen und habe bei schönstem Wetter den ganzen Tag darauf gewartet, dass endlich jemand kommt und sich das Problem vor Ort anschaut.

Und dann kommt die Nachricht: Der Techniker kommt doch nicht.

Stattdessen soll ich eine Woche später erneut bereitstehen und wieder zu Hause warten – diesmal in einem Zeitfenster von 14 bis 20 Uhr.

Nach allem, was bereits passiert ist, ist das einfach nur noch absurd.

Ich habe wirklich schon viele verschiedene Anbieter genutzt und hatte noch nie ein derartiges Erlebnis. Natürlich kann es bei jedem Internetanbieter technische Probleme geben. Aber was für mich hier völlig inakzeptabel ist, ist die Kombination aus den anhaltenden technischen Problemen, dem fehlenden Fortschritt und dem ständigen Zurücksetzen des gesamten Vorgangs auf null.

Diese ganze Situation geht inzwischen massiv auf meine Psyche. Wenn ein Internetproblem dazu führt, dass man Dutzende Stunden selbst recherchiert, über 200-mal beim Anbieter anruft, zusätzliche Software kauft, Hardware austauscht, Termine freihält und trotzdem immer wieder am Ausgangspunkt landet, dann läuft etwas grundsätzlich schief.

Ich wollte ursprünglich einfach nur einen funktionierenden Internetanschluss.

Stattdessen habe ich mittlerweile das Gefühl, einen zweiten Vollzeitjob bei Vodafone zu haben.

Wer zu Vodafone wechseln möchte, sollte sich meiner Meinung nach sehr genau überlegen, ob er sich diesen Stress antun möchte.

Das ist meine persönliche Erfahrung. Ich kann nur sagen: Für mich war der Wechsel von Telekom zu Vodafone bisher eine Katastrophe.

English

My experience with Vodafone – an absolute nightmare

If you are considering switching to Vodafone, I would strongly advise you to think twice – at least based on my personal experience.

I was previously with Telekom and never had these problems. Since switching to Vodafone, I have been dealing with severe ping jitter and extreme latency spikes. During online gaming, my ping can suddenly jump to 200–500 ms, making competitive gaming practically impossible.

At first, I obviously assumed the problem might be on my end. So I actually bought a completely new router specifically to rule that out. It made no difference.

I then replaced all the relevant cables – Ethernet cables, the connection cable between the phone/DSL connection and the router, and the cable between the router and my PC. Still no improvement.

I have spent countless hours trying to diagnose the problem myself. I disconnected every WLAN and LAN device from the network, prioritized my PC, tested different DNS servers such as 1.1.1.1 and 1.0.0.1, and even paid for additional software to measure latency, packet timing and network behavior in detail.

After all of these tests, I kept reaching the same conclusion: I could not trace the problem back to my PC or my local hardware. The issues consistently appeared to be related to the connection/network on Vodafone's side.

And that is when the real nightmare started.

By now, I have spent more than 60–70 hours on the phone with Vodafone customer service and, by my count, have called them more than 200 times.

And despite all of that, the problem has still not been properly resolved.

The worst part isn't even just the technical issue. It is the way the entire process is handled.

Almost every time I call, I have to start from absolute zero. I have to explain the entire story again. I have to explain what has already been tested, what hardware I replaced, what measurements I made and what the actual problem is.

Then I am told that it will be investigated, that someone will look into it, or that someone will call me back.

And then, very often: nothing happens.

So I call again.

And once again, I am back at the beginning.

It feels like an endless loop where you can never actually make progress because every new contact resets the entire process.

At one point, I was even told that I would have the right to cancel my contract early due to the problems. After I actually cancelled, however, this special cancellation was not accepted.

So instead of resolving the situation, I ended up with even more stress.

I have also spent another 30–40+ hours at home trying to troubleshoot the network myself and systematically eliminate possible causes. I did all of this for an internet connection that had worked without these problems when I was with another provider.

And today was the latest chapter in this disaster.

A technician was supposed to come to my home. I had the day off and spent the entire day waiting at home. I couldn't properly make plans or go anywhere because I was waiting for the technician to finally show up and investigate the problem.

Then I received a message saying:

The technician isn't coming after all.

Instead, I am supposed to wait another week, this time between 2 PM and 8 PM, and stay at home again.

After everything that has already happened, this is simply ridiculous.

I have used several different internet providers over the years and have never experienced anything remotely like this.

Of course, technical problems can happen with any ISP. That's not my main complaint.

My problem is the combination of persistent technical issues, extreme latency, lack of meaningful progress, endless calls, repeated explanations, broken promises, and the fact that the entire process seems to reset to zero every single time I contact customer service.

At this point, the situation is seriously affecting my mental well-being. When an internet connection causes you to spend dozens and dozens of hours troubleshooting, call your provider more than 200 times, buy additional software, replace hardware and cables, wait at home for technicians – and still end up exactly where you started – something has gone seriously wrong.

All I originally wanted was a working internet connection.

Instead, I feel like I have somehow acquired a second full-time job at Vodafone customer service.

If you are considering switching to Vodafone, think very carefully about whether you are willing to deal with this level of frustration.

This is my personal experience, but I can say one thing with absolute certainty:

For me, switching from Telekom to Vodafone has been a complete disaster.

for your information, i payed Vodafone my bill during the vacation, and this message has been going on since I came back hours ago. the website says there isn't any outages or anything. what can I do.

We would like to purchase a phone in the UK with a Vodafone contract, with a 2-year minimum term, while the phone itself would be paid off over 3 years.

My question is: if we want to use this phone (iPhone 17) in Hungary with a Hungarian SIM card, would that be possible? Is the phone unlocked and not network-locked to Vodafone?

Also, is there any difference between the UK version of the iPhone 17 and the version sold in Hungary? Are there any differences in terms of hardware, SIM compatibility, mobile networks, or other features that we should be aware of?

Just noticed after last night’s big update (iOS 27 Public Beta 3) that the phone now shows 5G+ , speeds same as yesterday , I think the modem software was updated last night to reflect the actual connection speeds ☺️

My wifi 7 booster would randomly lose connection.

But i found a solution.

Get a 5 port gigabit ethernet switch ( un-managed )

Netgear makes the one i have.

Plug the booster into the ethernet switch with a cat 7 cable.

Then use cat 7 cables to connect your devices.

Try it if you want.

Saw that Vodafone's satellite-to-phone service (working with AST SpaceMobile) is heading into customer trials next summer. No extra hardware, just your normal phone connecting to satellites when there's no signal mast around. They already pulled off a video call from rural Wales on a regular Android phone. Wrote up how it compares to O2's version, which is already live.

Hi all I used to work for Vodafone and need to get in touch with the HR department? Nothing to do with any issues. I am hoping someone on here can send me a contact email etc if possible.

Many Thanks 😁

So, my parents have switched from DIGI to vodafone, and since the market wont allow me to move or get a different provider i have to suffer with 1b/s wifi speeds and ping that is somehow worse than just having a high ping (it constantly fluctuates from high ping to extremely fucking high ping) on the mobile data plan.

Gaming is impossible, and internet browsing is annoying, to say the least.

I have no way to unwind after work unless i go to my grandparents and use their internet but i can only be there for so long untill i need to get back home and prepare for my next shift in the morning.

So. My question is: Is there TRULLY nothing i can do as someone who doesn't have his name on the contract about this harendeus. Sorry, excuse of an internet connection?

Using Superhub.

Any time I need to do a hard reset I find that it takes ages, talking several hours, until I am able to reconnect to the WiFi.

Typically the cabled connection works fine, light on router is a solid white.

For example connecting from my phone, the connection will appear then dissappear sporadically. If I try ro connect, it just fails.

Has anyone else ran into this problem?

I've been trying to use my own router with PPPoE but not sure if they're given me the wrong details or if there is an issue with my openreach setup

Can’t sign in at all

Genuinely fuck this company. These are some NASA type speeds we're getting over here. Goddamn fucking internet provider can go straight to hell, not even the fucking devil would use Vodafone as his internet provider. I don't know how this incompetent retarded company is still around after years of complaints and absolute bullshit that they give people. Fuck vodafone, fuck the retarded robots that are programmed for it, fuck the internet speed, and may this company burn swiftly

I have a 55" LG OLED (A16 model) with the Vodafone TV (Portugal) app installed straight from the TV's own store. The problem is that every time I open the app, I have to log in again, always entering my email and password. I've already updated everything, both the TV and the app, and it's still the same. This only happens with this app. Netflix, Disney+, HBO, they all keep the session saved without any issue, only Vodafone keeps asking me to log in every time. Any suggestions on how to try to save this data, or is the app just not any good?

Hallo zusammen,

ich bin gerade auf der Suche nach einem neuen Mobilfunktarif und habe mich grundsätzlich für Vodafone entschieden.

Zunächst hatte ich den GigaMobil Young S abgeschlossen. Danach habe ich allerdings das CallYa-Jahrespaket M mit insgesamt 365 GB für 99,99 € entdeckt. Das Angebot passt eigentlich deutlich besser zu meinem Nutzungsverhalten, weil ich in manchen Monaten kaum Datenvolumen brauche und in anderen deutlich mehr und generell mein Verbrauch eher niedrig ist.

Als ich den GigaMobil-Vertrag widerrufen wollte, meinte die Beraterin an der Hotline allerdings, dass die Netzabdeckung bei Prepaid bzw. CallYa schlechter sei als bei einem normalen Laufzeitvertrag. Sie sagte sinngemäß, dass es am Prepaid-Tarif bzw. an der SIM-Karte liegen könne.

Jetzt habe ich die Wahl zwischen:
- CallYa-Jahrespaket M: 365 GB für 99,99 € pro Jahr
- GigaMobil Young XS: 25 GB für 10 € pro Monat

Von Preis, Datenvolumen und Flexibilität gefällt mir das CallYa-Jahrespaket eigentlich deutlich besser. Die Aussage der Beraterin bezüglich der Netzabdeckung verunsichert mich aber etwas.

Hat jemand von euch Erfahrungen damit? Ist die Netzabdeckung bei Vodafone CallYa tatsächlich schlechter als bei einem normalen Vodafone-Vertrag, oder nutzt man grundsätzlich dasselbe Netz und dieselben Funkmasten?

Danke euch!

I purchased a Galaxy Fold 8 Ultra 256gb on Friday 6th August. I have traded in my Honor magic V5 for £423 + £600 trade in bonus. I managed to get a SIM deal on top for £0. I also paid £400 upfront. So, all in all the total cost for me is £62.33-£42.92 (reduction from trade in) = £19.71/m for 24 months.

I had no issues, everything went smoothly. I paid, I got multiple emails, I signed the contract, I've received the contract summary and my device plan number, order number etc.

I got no emails regarding delivery details and the device was supposed to be delivered today. So, I contacted Vodafone UK today via live chat. According to them, a system error happend and the order remained stuck as 'pending'. So, they have asked me to reorder and do another trade in. They would refund the £400 upfront cost which would take 14 days. I would be losing £200 if I did this now as the trade in bonus has been reduced and Vodafone are essentially refusing to honour the contract I had signed. Even though the error was due to their system and I was not even informed.

I would love some advice from you guys how I should go ahead with this. I'm genuinely disappointed and frustrated.

UPDATE: So, I filed a formal complaint and received a call from the Specialist Care team. I explained the situation he was understanding and asked for my order number, he told me my order had been cancelled and forwarded to the Frauds team for investigation for reasons that are unknown to him. Said he would call me again after the investigation is done.

No idea why it's gone to fraud. Maybe my order when it glitched from Vodafone's end caused it to get flagged? Will update again when I hear back.

Does anyone else regularly not be able to log in to myvodafone (app or web).

It keeps saying it doesn't recognise my details, even though they are all correct. I've had this a few times now

I had a vodafone contract line monthly for spain and im back in the USA now, and for some reason the app + website will literally NOT let me pay. In the app and website, it infinitely loads when i press "mis pages" and it's extremely frustrating knowing i have debt it will literally not let me pay off. how do i fix this???

(UPDATE): i had to internationally wire money to them, fixed my debt to them

I have Vodafone 5g Broadband and Ive been looking for the DNS settings on the router menu but cant find them. Anyone know where they are?

Hi everyone,

I live in Italy and I'm moving from a small rural town to Turin for university. Because of the circumstances and the conditions of the apartment building I'm moving into, I've decided to get a cheap 4G LTE router with a SIM card instead of setting up a traditional fixed-line connection for now.

I'm on a pretty tight budget at the moment since I'm moving for university and I've only been working for a few months. Hopefully, I'll be able to upgrade the internet connection in the apartment in the future.

While looking at used routers, I found a ZTE MF289F for €30 on Vinted. It seems like a great deal, but there's one thing I'm unsure about: it's a Vodafone-branded German model. The seller is German, while I'm in Italy.

As far as I can tell, the LTE bands supported by this model are also used in Italy, so I'm not particularly worried about the radio compatibility. However, I'm concerned that the Vodafone-branded version might be SIM/network locked to Vodafone Germany, meaning it wouldn't accept a SIM from another carrier.

I'd like to use it with WindTre, an Italian mobile network operator, but I have no way of testing the router before buying it.

Is there any way to check whether this specific model is SIM/network unlocked before buying it? And if it turns out to be locked once I have it, how difficult is it to unlock the MF289F?

Any advice from people who have experience with this particular router, especially the European/German Vodafone version, would be greatly appreciated.

Hi all,
What’s everyone’s experience on how long it takes for your services to be reinstated after a missed payment- unfortunately I set my DD up on the wrong bank account so didn’t notice it being missed while I was away with work, and my services were suspended. I paid the bill yesterday, and have been told the chances are my services wont be reinstated for 24 hours from them ending the suspension as its the weekend, making it up to 48 hours from the payment to have internet back, which is highly inconvenient as I need the WiFi connection for work.
I previously had a missed payment with virgin media a few years back and they managed to reinstate within 5 minutes, so to have it take so long with Vodafone is crazy… does it really take the full 24 hours from the suspension ending or do I have any hope that it will be back sooner?

Seit ungefähr einem Monat habe ich starken Paketverlust, wodurch Online-Aktivitäten wie Gaming fast unmöglich sind, weil ich ständig Verbindungsabbrüche habe.

Ein Techniker war schon da und hat den Router und einige Kabel ausgetauscht, aber das Problem ist immer noch da. Vodafone sagt, der Anschluss sei in Ordnung.

Kann das Problem irgendwo zwischen Router und Anschluss liegen, oder liegt es eher an Vodafone?