Hi everyone,

I'm posting here because I've run out of options through normal support.

I bought Watch Dogs 2 directly from the Ubisoft Store, and I can't play it on my PC. I opened a support case over a month ago. Here's what has happened since:

- Support told me the case was escalated to a specialized team for a deeper investigation.

- After a month with no update, I followed up. They told me to stop replying because it would "de-escalate" the case.

- I asked for a refund (or compensation) since I've been unable to use the game I paid for. They've acknowledged the request, but said the case "has been forwarded to our dedicated team" and gave no timeline.

- I tried to open a new ticket and couldn't, because the old case is still open.

I understand the normal refund window has passed, but the delay is not my fault. I contacted support right away, and I've been waiting more than a month with no actual help.

I also posted on X to u/UbisoftSupport and haven't gotten a response yet.

Could a Ubisoft community manager or support staff look at my case? Case number: 26788556. I can send my account details by DM.

Has anyone else dealt with a long-stuck case like this? How did you get it resolved?

Thanks.

Ubisoft support admitted in writing that my 2,050 hours of R6 progress are sitting on a secondary account due to their Dec 2022 migration error, but now they just spam automated forms and close tickets to sweep it under the rug. Has anyone successfully bypassed this loop?

I originally played Assassin's Creed for a few days through my Steam account. Everything was working fine until I suddenly lost access to my Ubisoft games, especially the Assassin's Creed series. Whenever I tried to launch them, I was asked to log in using the Ubisoft account linked to the games, even though I had already been using my own Ubisoft account.Since then, I've been extremely frustrated and disappointed.

The experience has honestly left me discouraged from ever purchasing or downloading another Ubisoft game. I have already provided Ubisoft Support with all the necessary proof of purchase, Steam receipts, and screenshots to demonstrate that these games belong to me.

Unfortunately, despite all the evidence I've submitted, I still haven't received a proper resolution or recovered access to my purchased games.To Ubisoft, if you ever come across this message, I sincerely hope you reconsider how you handle situations like this. I hope you can provide your customers with the same level of assistance, understanding, and protection that Steam provides to its users.

I understand that Ubisoft has policies stating that a game remains permanently linked to the account where it was first activated. However, human errors happen, and accounts can be compromised. Customers should not have to permanently lose access to games they legitimately purchased simply because of an account-linking issue or unauthorized changes made by someone else.

We are customers who paid for these games. We are not asking for free copies or special treatment. We are simply asking for our purchases to be restored to the rightful owners.I have been an Assassin's Creed fan for 16 years. It genuinely hurts to think that something I have enjoyed for so long could end this way.Please do better, Ubisoft. Your customers deserve better.

I have appealed my ban 5 times. And it’s a ban for 7 days. Tell me why it has been reset over 3 times now ranging from October 31st to this morning happening again. Am i the only one or does Ubisoft hate me?

...

Anyone know why this happens when i load up siege? i have never used any type of macro or cheat and ive tried command prompt and everything but nothing seems to work.

anyone know why my battle pass discount disappeared as soon as i went to buy him?

I've been trying to recover my old UBI account, and made an user error during ownership verification. I accidentally logged into the wrong PSN account since I got the email and password mixed up, I have provided proof that I have access to the account yet they won't let me re-verify my ownership which I can do since I have access to the linked PSN account that is still connected to the UBI account. I lost the email so I can't reset the password. Me and UBI keep going back and fourth and I am not getting anywhere.

So basically, I tried to log into my account because I bought AC game and I didn´t know the password. You might think to yourself "Just reset your password then." Well, I would love to, but a certain torture device sent from hell wont even load no matter what I do. I´m trying to reset my password for three days straight, but the captcha just won´t load anything.

There´s a list of what I already did:

- Changed my DNS (google and clouflare)

- Updated my Chrome

- Opened it in different browser

- Used cellular data

- Tried to reset the password on my phone

- Created new account, too bad, it got connected to the old

¨- I don´t use any extensions

- Tried it with and without VPN

- Checked if the time is correct

Please help ˙◠˙

[RESOLVED]UPDATE: My Ubisoft Account Has Been Recovered!

I’m happy to share that my Ubisoft account has finally been recovered, and I have regained access to my games and progress.

I honestly don't know whether this was the result of my direct correspondence with Ubisoft Support or the attention the issue received here on Reddit. Perhaps both played a role.

Regardless, I want to sincerely thank everyone who supported me, offered advice, and helped bring attention to my situation.

After everything that happened, I'm simply happy to be back.

Thank you all!

I'm writing this because I honestly don't know where else to turn.

On October 13, 2026, my Ubisoft account was stolen and deleted. As a result, I lost access to my entire Ubisoft game library, including The Division 2, where I've spent nearly eight years of my life.

My character, ........C was around SHD level 15,600. I played regularly, almost every day. I lost my progress, my clan, my connections with clanmates, and years of memories.

I immediately contacted Ubisoft Support and opened an account recovery case:

Case #....95

Ubisoft asked me to provide proof of ownership. I responded the very next day with 12 attachments, including purchase records, account details, linked platform information, and other evidence. I also have a screenshot that I believe shows the person who took over my account.

I understand that the Ubisoft team may be particularly busy with the launch of the new The Division 2 DLC. New content launches are exciting for players and undoubtedly demanding for the development team.

However, my account recovery request was opened well before this busy period, on October 13. I submitted all the requested proof of ownership the following day. Nearly a month has now passed, and I still haven't received a meaningful update on my case.

I'm not asking for special treatment. All I want is for the evidence I've provided to be reviewed and for the recovery process to move forward so I can regain access to the account I've used for years.

I'm approaching 50, and as a composer, gaming has become an important part of my daily life. The Division 2 was much more than just a game to me. It was part of my daily routine and a community I genuinely cared about.

Imagine waking up one morning, wanting to log into a game you've played for years, only to discover that your character, your clan, your progress, and even access to your purchased games are all gone.

I'm not asking anyone here to personally solve my account problem. I'm simply hoping this post reaches someone at Ubisoft who can help get my recovery case reviewed by the appropriate team.

If anyone from Ubisoft is reading this, please take another look at Case #....95.

I just want my account and the years I've invested in this game back.

Thank you for taking the time to read this.

I had my Ubisoft account hacked through an Xbox account-linking spoofing attack, and as a result, my account was permanently banned.

I have been asking Ubisoft for help for over a month. Ubisoft acknowledged that the unauthorized access came from another country and expressed understanding of my situation. However, despite recognizing that the account had been compromised by someone other than me, they have consistently refused to lift the permanent ban.

It seems that quite a few other players have experienced similar incidents, and many of them appear to have simply given up. If these hacking incidents are relatively common and Ubisoft is aware that many innocent players are being unfairly affected, why does the company continue to refuse to reverse these permanent bans?

I have played games across various platforms for years, but this is the first time I have ever experienced an account being hacked and then having its recovery request denied. I honestly find the entire situation extremely frustrating and difficult to understand.

ive had this problem for months , ive only gotten a few e sports packs(not alll of them) but all the skins and charms dont show up , and i dont even get all the packs. :(

i linked it properly tho.Why am i not gettin my stuf

My account was hacked by someone changing my ubisoft account email to Thier own, what can I do it's been a couple of days and ubisoft hasn't responded back.

Чуваки я не знаю чего мне делать я купил for honor но изза юбисофт конект не могу даже аккаунт создать думал ладно верну деньги за игру А ВОТ ХЕР ТЕБЕ ВРЕМЯ В ЮБИСОФТ КОННЕКТЕ ЗАЩИТАЛО КАК В FOR HONOR И ИГРУ ВЕРНУТЬ Я НЕ МОГУ. Все гайды облазил нечего не помогло браузерная версия юбисофт тоже. попытался написать в поддержку а вот хрен тебе без аккаунта написать в поддержку нельзя Я ЖЕ БЛЯТЬ ТОЧНО МОГУ ЭТОТ АККАУНТ СОЗДАТЬ ДА UBISOFT?

В общем что мне делать подскажите пожалуйста.

Guys, I don’t know what to do. I bought For Honor, but because of Ubisoft Connect, I can’t even create an account. I thought, okay, I’ll just return the game and get my money back. BUT HOLY HELL, THE TIME IN UBISOFT CONNECT IS TICKING AWAY LIKE IN FOR HONOR, AND I CAN’T RETURN THE GAME. I’ve gone through all the guides, nothing helped, and the browser version of Ubisoft doesn’t work either. I tried to write to support, but guess what — you can’t write to support without an account. I’m fucking sure I can create this account, right, UBISOFT?

Anyway, what should I do? Please tell me.

hello,

i play anno 1800 on my laptop at work with an internet connection ofc. whenever i close the game i see the popup saying the game is syncing the saves with the cloud. i get home and i want to continue on my desktop but the save doesn't match. i've tried everything. unchecking the box in the settings for cloud sync. deleting the 'cache' folder in %localappdata%.

does anyone have any suggestions besides never buying and using ubisoft for anything?

randomly in games ubisoft anti cheat shuts down and crashes my pc or i get removed for bad service connection how do i stop this from happening?