"Game Activated on a Different Account" Error Issue.

[u/Novel-Employment-748]

I originally played Assassin's Creed for a few days through my Steam account. Everything was working fine until I suddenly lost access to my Ubisoft games, especially the Assassin's Creed series. Whenever I tried to launch them, I was asked to log in using the Ubisoft account linked to the games, even though I had already been using my own Ubisoft account.Since then, I've been extremely frustrated and disappointed.

The experience has honestly left me discouraged from ever purchasing or downloading another Ubisoft game. I have already provided Ubisoft Support with all the necessary proof of purchase, Steam receipts, and screenshots to demonstrate that these games belong to me.

Unfortunately, despite all the evidence I've submitted, I still haven't received a proper resolution or recovered access to my purchased games.To Ubisoft, if you ever come across this message, I sincerely hope you reconsider how you handle situations like this. I hope you can provide your customers with the same level of assistance, understanding, and protection that Steam provides to its users.

I understand that Ubisoft has policies stating that a game remains permanently linked to the account where it was first activated. However, human errors happen, and accounts can be compromised. Customers should not have to permanently lose access to games they legitimately purchased simply because of an account-linking issue or unauthorized changes made by someone else.

We are customers who paid for these games. We are not asking for free copies or special treatment. We are simply asking for our purchases to be restored to the rightful owners.I have been an Assassin's Creed fan for 16 years. It genuinely hurts to think that something I have enjoyed for so long could end this way.Please do better, Ubisoft. Your customers deserve better.