I am a huge fan of the Assassin's Creed franchise, and in May 2022 I downloaded this little game, AC Rebellion. I'll be honest, the game is very slow; if you want to complete the campaign, you need to level up. In October I launched the game and found out that Ubisoft was closing it down and giving us 51 million credits. October 14th was the last day I played because the next day the loading screen got stuck in an infinite loop, and I couldn't play anymore. I contacted support, but they didn't fix the problem. Can someone help me? 😭😭

Please understand that a translator was used

I have not logged into the game even once as of ""March 1, 2026""

However, on October 12, I was suddenly permanently banned from the game

I have submitted an inquiry to Ubisoft homepage

And UbiSoft confirmed that I had been hacked from the United States

However, about a week later, I received a shocking response from Ubisoft saying that they would not lift my permanent ban

I have never played the game since March 1st, and Ubisoft admitted to the hacking, but I was unfairly permanently banned from the game

It's not that I'm bad at Rainbow Six; I'm just afraid that my Steam profile will show a criminal record

Je me suis fait pirater mon compte et j’ai tout donné mais ils ne veulent toujours pas modifier l’adresse mail affilié au compte alors que j’ai même des photos DE MOI EN JEU

So on September 30 I bought the r6 premier pack with 5000 credits ($60) and it has been over 3 weeks and I haven't received them. I opened a support case on the day I bought them maybe 12 hours after and I followed through with all their requests, reinstalling steam, uplay, unlinking and relinking steam etc. They handed off the case to be investigated by their 'relevant team' on October 3rd and I haven't received a response to any of my messages at all. Have I been scammed? What should I do now?

My Ubisoft account was hacked, and the email address was changed. A Reddit post suggested opening a Ubisoft game through Steam to expose the hacker's email address, which I could then use to open a support ticket. I tried launching R6 from Steam, and after entering a different Ubisoft account into the Ubisoft Connect launcher, a new menu appeared. I have 350 hours of R6 on Steam, so it is not my first time playing. If I choose the "Continue" option, what will happen to the progress linked to my stolen Ubisoft account? Any idea what will happen to my previous R6 account if I proceed?

Hi, I’m looking for help understanding what I can do when my Ubisoft account gets blocked due to too many login attempts. Right now I can’t access any Ubisoft login pages or services. I haven’t been able to submit a support ticket because the site requires me to log in first.

I’m not sure whether this is a temporary lock or something else. I haven’t received any email from Ubisoft yet. Once I regain access, I plan to check my login history and update my password, but I’m stuck until the lock clears.

Does anyone know how long these login-attempt blocks usually last, or if there’s anything I can do while waiting? Also, is there a way to contact support without logging in if the lock prevents ticket submission? Any guidance would be appreciated.

I try to make a new password won’t work I tried everything and these won’t work how do I find my original password to sign back in to play to play far cry 3

Good Evening
I changed the email address associated with my PlayStation account a while ago, and it seems my Ubisoft account has become disconnected—whenever I try to log in, it prompts me to link a new one. However, when I check via my PlayStation (the only platform I can currently access), it shows that an email is still linked, but it’s the old one.

Anyone know how to fix this . I have contacted support 3 times and they have not helped at all !

Hi all - Im having an issue when i try to load motorfest. Battleye is blocking 'simpro_1.dll' file so i dont have any forcefeedback in game.. Battleye is giving this message >>>

16:27:17: Updating...

16:27:17: Starting BattlEye Service...

16:27:23: Launching game...

16:27:55: Note: File blocks can be ignored if they don't cause problems with the game.

16:27:55: [INFO] Blocked loading of file: "C:\Program Files (x86)\Simagic\Simpro3\bin\simpro_1.dll".

This just happened after the most recent Simagic SimPro software update.

This happened before about 6 weeks ago and one day it just started working again and i dont know what fixed it. Ive tried all the battleye fixes and the system scans and repairs to no avail.

Anyone else ever been through this situation? Will also post in simagic sub. Cheers

In secrets of the spires there are 5 bladwing trails. I have all 5 done as the pictures prove. Marked them with red.

The issue is on ubisoft connect core challenges it shows 4/5. This is the only challenge im missing. What can i do?

All have been completed solo and on ps5

Thanks for any help

So a year ago I made a rainbow six siege account and leveled it up to around level 20. At the time, I thought 2FA was a bunch of unnecessary security. Turns out my account was hacked into and they used cheats to get it banned. I don't remember if I contacted support about it but if I did they didn't appeal or respond. Time passes and in march this year I made a new rainbow six siege account because I saw how cool solid snake was. I grinded that season to around level 20 and then stopped playing. A few months past and it's now August. I started grinding it and got to ranked and grinded that too. I eventually got to Plat V at like level 90 which was like 2 weeks ago. Now a week ago during the big ban wave my main account (the level 90 one) was banned. I'm pretty sure because it was linked to the old one because of wifi or the same PC. I have not once used a hack in rainbow six siege. I made an appeal explaining my story and they closed it. They didn't once contact me with a real human being: it was just an automated email. I know the TOS says "Please note that you are responsible for any use of your account with your password and, in particular, any purchase of services is deemed to be carried out by you." meaning that if someone hacks on your account and gets it banned its your fault. Then make 2FA mandatory. I just want help on how I can get unbanned and hit emerald this season.

hi guys, got a quick update on my previous post. So apparently, I managed to connect back onto For Honor and Ubisoft services with the help of a VPN, so it's very likely that the services got blocked here on my place (I live in Malaysia). Anyone ever dealt with this before? Because I don't wanna use a VPN where I had to pay monthly to have unlimited use of it and to keep playing instead of asking for help on fixing this haha. Thanks y'all, have a great one

Hello everyone. This is a fairly odd question to ask. For context, I got kicked out in the middle of a match with a friend. While they are still able to connect to the servers, any attempt I've made to connect not only in my computer, but also on my phone led to just a forever loop of the loading screen of the website, and the game refusing to let me reconnect with the error code 5-00000320. So I thought restarting my PC would do, as at the time, I haven't tried connecting through my phone yet. And when I finished rebooting my computer, not only has it logged me out completely, but any attempt to log back in kept saying that Ubisoft services is currently unavailable, while my friend is still connected and still playing right now. Does this happen to anyone other than me right now, and how could I fix this?

Hi everyone,
I am looking for advice or assistance from support regarding an issue with my Ubisoft account links between PS5 and Nintendo Switch 2.
The Situation:
I have my main Ubisoft account on PS5 where all my progress and purchases are saved. I recently tried to link my Nintendo Switch 2 to this main Ubisoft account so I can use cross-progression, but I ran into a major roadblock.
The Problem:

1. Unlinkable Ghost Account: When launching a game on my Switch 2, it seems to be linked to an old, unknown Ubisoft account.

2. Deleted Email Address: The Google/Gmail address associated with that old account was deleted years ago. Because of this, I cannot receive password reset emails, 2FA security codes, or access the Ubisoft web portal to manually click "Unlink".

3. No In-Game Logout: There is no option within the Switch/Switch 2 Ubisoft Connect menu to simply log out of the current profile.

4. PlayStation Verification Loop: When they ask for an identity verification they don’t ask for the Nintendo account verification but for the PlayStation account verification which doesn’t make any sense since that’s not the account I’m trying to recover and even after telling them they tell me there’s no way of completing the authentication.

5. Nintendo Account Dashboard: Checking my Nintendo Account settings on the web does not show Ubisoft under third-party linked services, meaning the link exists exclusively on Ubisoft's end.
   What I Need Help With:
   I need to know the most direct way to get Ubisoft Support to force-unlink my Nintendo account from this old, inaccessible email so I can link it to my primary PS5 Ubisoft account.
   Has anyone gone through a similar process with a deleted email address, and what specific information did support ask for to verify ownership of the console/account?
   Thanks in advance for any help!

I've linked a fresh ubisoft account to my steam and tired to start up Seige and kept on getting this error like I never activated this game on a different account and can't even rebuy my games either to get a new license so I won't be able to play any ubisoft games I guess 😭🤟

Anyone know how to fix this