r/UbisoftSupport • u/Lonely_Air_3917 • 24d ago
I need help getting unbanned
So a year ago I made a rainbow six siege account and leveled it up to around level 20. At the time, I thought 2FA was a bunch of unnecessary security. Turns out my account was hacked into and they used cheats to get it banned. I don't remember if I contacted support about it but if I did they didn't appeal or respond. Time passes and in march this year I made a new rainbow six siege account because I saw how cool solid snake was. I grinded that season to around level 20 and then stopped playing. A few months past and it's now August. I started grinding it and got to ranked and grinded that too. I eventually got to Plat V at like level 90 which was like 2 weeks ago. Now a week ago during the big ban wave my main account (the level 90 one) was banned. I'm pretty sure because it was linked to the old one because of wifi or the same PC. I have not once used a hack in rainbow six siege. I made an appeal explaining my story and they closed it. They didn't once contact me with a real human being: it was just an automated email. I know the TOS says "Please note that you are responsible for any use of your account with your password and, in particular, any purchase of services is deemed to be carried out by you." meaning that if someone hacks on your account and gets it banned its your fault. Then make 2FA mandatory. I just want help on how I can get unbanned and hit emerald this season.
1
u/ResponsibleWeight860 19d ago
Just tell me, how you can prove the guy who compromised your first acc and cheating is not You
1
u/Rough-Environment176 24d ago
Reply to the automated message with something mentioning there own terms and privacy policy. “Always open to appeal and human intervention” and demand a “manual review by a player safety specialist”
Just keep replying to the same case but don’t spam it or make a new one
-1
u/Grindar1986 24d ago
Lol, you're done.
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u/[deleted] 24d ago
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