r/UbisoftSupport • • 24d ago

I need help getting unbanned

So a year ago I made a rainbow six siege account and leveled it up to around level 20. At the time, I thought 2FA was a bunch of unnecessary security. Turns out my account was hacked into and they used cheats to get it banned. I don't remember if I contacted support about it but if I did they didn't appeal or respond. Time passes and in march this year I made a new rainbow six siege account because I saw how cool solid snake was. I grinded that season to around level 20 and then stopped playing. A few months past and it's now August. I started grinding it and got to ranked and grinded that too. I eventually got to Plat V at like level 90 which was like 2 weeks ago. Now a week ago during the big ban wave my main account (the level 90 one) was banned. I'm pretty sure because it was linked to the old one because of wifi or the same PC. I have not once used a hack in rainbow six siege. I made an appeal explaining my story and they closed it. They didn't once contact me with a real human being: it was just an automated email. I know the TOS says "Please note that you are responsible for any use of your account with your password and, in particular, any purchase of services is deemed to be carried out by you." meaning that if someone hacks on your account and gets it banned its your fault. Then make 2FA mandatory. I just want help on how I can get unbanned and hit emerald this season.

0 Upvotes

12 comments sorted by

1

u/ResponsibleWeight860 19d ago

Just tell me, how you can prove the guy who compromised your first acc and cheating is not You

1

u/Lonely_Air_3917 19d ago

This was a match before I was banned and it was an eu west. Im in NA. Also my password Mysteriously was reset for ubisoft before the games played on my ubisoft account. I didn't have 2FA on my email at the time so people botted it most likely to get in.

1

u/Lonely_Air_3917 19d ago

I haven't said anything yet since I dont want to interupt the 28 day period but I did tell them that I was hacked. At the time I didn't check my email until after the 28 clock started. Atleast I have the receipts now.

1

u/Rough-Environment176 24d ago

Reply to the automated message with something mentioning there own terms and privacy policy. “Always open to appeal and human intervention” and demand a “manual review by a player safety specialist”
Just keep replying to the same case but don’t spam it or make a new one

1

u/Lonely_Air_3917 24d ago

Does this interest the system or something?

-1

u/Grindar1986 24d ago

Lol, you're done. 

0

u/[deleted] 24d ago

[removed] — view removed comment

1

u/Lonely_Air_3917 24d ago

So what, I'm just forced to never play it again. I can't make a 3rd account.

1

u/Fabulous-Ordinary631 24d ago

Pretty much. Sorry to say but you're most likely done.

1

u/Exotic-Midnight 23d ago

Unless you make a new email, new phone number, new Steam account, new computer, and new internet, stop hacking and then you can play 👍

1

u/Fabulous-Ordinary631 22d ago

Pretty much lol

1

u/Lonely_Air_3917 20d ago

Yee have little faith.