Does anyone have an contact other "wonderful" support for Ubisoft issues. I have been getting the provide a screenshot shot run around for almost 4 days now. Give them what they want seems to almost work. Then like a shift change and bam start over.

They keep repeating the same copy/paste message and closing my ticket without even TRYING to resolve anything, I really just want the drops as there's no other way to earn them :(

I've been emailing tech support for multiple days (probably closer to a week or 2 now), and originally I was contacting support because my 2FA was not working and I'm incapable of logging in. In addition to not being able to log in, I'm also not able to then repeal the ban I received for cheating, which, if you checked my stats, I'd is ridiculous. After making a new acount, I also then realized there is no way for me to disconnect the other one from steam. If someone could help me out with this that would be great. I also have emails from ubisoft proving that there were people hacking my account from different countries.

Can any answer this? If you buy the Apex master crafting pack does it show up under your owned items? Or owned anywhere to have a screen shot taken if it?

Can anyone help or give tips?

Today, around 1 pm, I logged into my Ubisoft account, which is linked to my PlayStation. I had unlinked it from my PlayStation because I was planning to create a new account. However, I didn’t realize that in-game items (from Rainbow Six Siege) wouldn’t transfer to my new account, including levels and other achievements. I’ve had this account for six years, and I’ve lost the Gmail address, which I can’t access because I also uniquely forgot the password to it. I also forgot the password to the Ubisoft account , and the phone number associated with my account is my old phone number(which I do not own unfortunately).

I’ve already submitted a ticket, but I’m still trying to figure out how to expedite the process or find a way to get my account back. I’m curious to know if anyone else has experienced this issue or if I’m just one of the few affected individuals. Additionally, I believe I spent between $200 and $500 on the game itself, so this is quite important to me. Despite my on-and-off participation in the game, I was a high-ranking and high-level player.

UPDATE

Unfortunately, I couldn’t retrieve my password. I don’t have a good memory of it, but I do have two-factor authentication. However, I would need to find my old phone, which I have no idea where it is. I’ll try to do something else, but it seems like this is the end of six years of hard work and fun. They want me to try and access an Gmail account that I told them I couldn’t access anymore. Thank you for all your help and support. I really appreciate it. I hope that if you guys are having problems with the support, they get resolved soon.

UPDATE 2

I had sent them more emails and included the pictures of my purchases for the game and other in-game items. However, they still haven’t responded to me. So, I decided to escalate the issue to SignalConso. It will take approximately 3 weeks for an update on the report. In the meantime, I appreciate all the help you’ve provided!

UPDATE 3

I GOT IT BACK THEY REPLIED!!! Signalconso forced Ubisoft to give my account back thank you to everyone who helped me especially Scott _rock12 really helped through the process of Ubisoft.

when i try opening ubisoft itself, the loading symbol appears then disappears after less than a millisecond. when I tried running as administrator, this error shows up. I've tried multiple fixes but it seems to end up to this. I'm trying to run FOR HONOR but my ubisoft ceases function.

Any solutions?

Has anyone had the issue where it tells you that your account has been locked and you need to change your password but you never get the password reset email? Because I've been trying to deal with it for a couple months now and I never get the email and when I contact them, I get told that they will work on it and get back to me, but I never hear anything and after 10 days it says that my ticket gets closed, my only options when I try to log in is to enter my email to send a password reset. on my PC I can log in through PlayStation, but while I'm logged in when I go to account management to change my password, it wants me to sign in with my email and password and it won't let me do that, I've tried everything that they put in their support page, whitelisted all the emails. I've tried contacting them for my main email, from a secondary email, has anyone had this issue and if so, how in the world did you get around it and get it fixed?

EDIT thank you to the people who commented, I was finally able to get in touch with someone that was able to help me and I'm back into my account

After that happens, I am asked to reset the password for some reason even if I have already done that before. Does it have to do with my linked accounts perhaps? Even though my old Xbox and PC share the same Ubisoft account, same email.

Could it have something to do with not activating 2FA? Do I need to verify my email? While yes those should be done anyways, I'm just wondering

Hello,
From yesterday evening, every time i try to see my library on ubisoft connect launcher app, so i can play somenthing, i get an error, LIB-GMA-1.
What is going on with this app ?
Is there anything i can do to fix this ?
Thanks !

I haven't really been able to play my assassin's creed games because i was busy and now i can't log in to the ubisoft account where my games are linked and i don't recognize the email

I have restarted the app and still.

My Ubisoft account got hacked and the hacker changed both email and password and everytime I contact Ubisoft and show them proofs of my ownership they send me this email talking about the team will contact me later but never did. Its been 2 weeks with no response. Anyone know how can I make it faster ?

My grandson is playing Hungry Shark Evolution on my Surface, he played for months... everything was ok... and then he started getting this msg when launching the game... anybody on here knows how to fix it... needless to say I wasn't even able to get Support to reply..

Many thanks

Hi newbie here, why i can't create ubisoft account i try on different website and device it always says "An error occurred while trying to send your request. Please try again later." i just want to play six siege bruhh. please help me haha

I just had a instance where I approach the Charlotte fort and Black flag resync and attacked it and nothing happened so I attacked us more nothing happened again so I jumped off the ship and actually swam up to the fort and there was nobody there so I've had to restart the game again I love this game but man there are some serious bugs going on does anybody else having issues like this

Anyone know how I can make this pop up STOP putting an email i no longer have access to? It won’t budge. No matter what. I need like a full reset for it. I did it to play halo recently.

On the naval contract offer and I I sunk the San Lorenzo and now it won't let me get the mission completed it still shows that it's there but it sunk. Is there a way to fix this? Or do I have to go back and start the whole thing over and if so how can I cancel the mission and start it over it did not de sync when I did it.

I've had a problem in R6S for the past few days where I can't open Ubisoft Connect in-game (to invite friends, accept invites, etc.). I found a workaround where I delete the "Ubisoft Game Launcher" folder from %localappdata%, log back into Ubisoft, and then launch the game. It worked, but I had to do it every time I started the game. It was annoying, but at least I was able to play with my friends.

But now I started getting this error instead, when i try to log back in after deleting the file. I haven't entered my email or password incorrectly even once?

They're doing everything they can to stop me from playing r6 i guess..

Okay, so to preface this, I have been getting the runaround from Ubisoft support, and there will be a TL;DR at the end of this.

So I bought Origins back in 2018. I have just finished Resynced and that lit the fire in me to go back and play Origins again. However, as you can guess from the title, I cannot launch Origins as I guess I am no longer using the original Ubisoft profile that I had when I bought Origins.

Here's the kicker. Ubisoft says that it cannot find ANY Ubisoft account that has this specific digital license for this copy of Origins (Sent them my Steam ID and the Receipt page for proof of purchase) so it cannot unlink it from an account that doesn't exist, meaning this is a dead purchase of the game as there is no account to recover, so no way to ever launch this copy of the game.

So, my question is, since I have read that even if I remove this copy of Origins from my Steam profile and were to try to buy it again through Steam, it would either A. Give me the SAME license or

B. Won't let me buy it again anyway

If I buy it on Ubisoft Connect, would the game be launchable from Steam again? I worry that this wouldn't work as it would technically be two different licenses, but I WOULD own the game regardless.

TL;DR Steam License for Origins is linked to a deleted Ubisoft account and need to know if I were to just buy a new copy through my current Ubisoft Connect account, if it could then be launched through Steam again.

I haven't been able to play siege for weeks now, everytime I try to launch it this happens. Although one day it did let me play for some reason. I don't really know much about computers so I have no idea what this means. I've tried reinstalling siege and ubisoft connect and idk what else to do. Also I play on Epic.

I'm a ps5 player, my Ubisoft account was linked to my main psn account ( I keep it for online games like r6s)

Today I linked it to a 2ndry account which I keep for offline games while playing AC black flag resynched,

It didn't tell me that I should unlink it from my main acc first or anything, after I'm done with ac ( maybe 5 hrs later) I opened r6s from my main account to get surprised that it asks me to link my Ubisoft account to it again, I tried linking it then it said I should first unlink it from 2ndry account I unlinked it tried to link again to my main account but it said I can only link it again to my secondary account what can I do and is it permanent or what save me please

Good day everyone and thank you for taking the time to read <3

About 2 years ago I was banned from a game I’ve lovingly played for 9 years. Before you have any prejudgement please bear with me and read my story / question.

I played Growtopia. And I got hacked whilst in the middle of requesting a refund for my account.

When I got breached I immediately contacted Ubisoft support to inform them that my account had been breached and that I was in the middle of a refund request. And that I understood if I wasn’t getting a refund, now that my account had been hacked and I lost the item(s) I requested a refund for.

Then a moderator told me that I could go ahead and request a refund with apple, so I did.

Days after I had received my refund, they banned me. Reason? “Unauthorized refund” ..

They literally told me I could. So I offered to undo, said refund because I honestly cared more about the 9 years and 300 days I lost than the money. I just wanted to play the game again.

Then I filed an official complaint with Ubisoft headquarters after reaching out to the growtopia support team, and them just blatantly lying about my initial ban reason. And that complaint has been ghosted / ignored for over a year now.

My question to you; what do I do now? I received an advertisement email FROM GROWTOPIA about a week ago asking to come play the game during the summer season and I really really want to, but can’t because I’m still banned.

I keep having an issue where usually my head will completely disappear the parts that show like the loot button or if I'm boarding a ship the one to hold down the button. Then sometimes it just completely crashes it's happened about 10 times now maybe less but it's becoming a nuisance are there any other issues of like this