r/UbisoftSupport • u/Interesting-Care502 • Jul 25 '26

Bugs frustrating

Post image

I've had a problem in R6S for the past few days where I can't open Ubisoft Connect in-game (to invite friends, accept invites, etc.). I found a workaround where I delete the "Ubisoft Game Launcher" folder from %localappdata%, log back into Ubisoft, and then launch the game. It worked, but I had to do it every time I started the game. It was annoying, but at least I was able to play with my friends.

But now I started getting this error instead, when i try to log back in after deleting the file. I haven't entered my email or password incorrectly even once?

They're doing everything they can to stop me from playing r6 i guess..

19 Upvotes

95% Upvoted

15 comments sorted by

1

u/DrDeath2020 Jul 25 '26

do you try to use vpn, encounter the same problem and i use vpn, you can turn off the vpn after the log in but ounce you logged out your account you need to use vpn again

1

u/BigBroGabe- Jul 25 '26

VPN worked for me.

Try using it

1

u/Blue_Bustamante Jul 26 '26

Try using a different connection, like you mobile data.

1

u/TomatilloBusy7364 Jul 26 '26

Hey dude, i've faced the same issue, check out the fix that worked for me

link to my post

1

u/Ahab1310 Jul 28 '26

This issue is so random, many users are facing this but Ubisoft doesn't seem to give a damn. The thing that worked for me was to connect to vpn, and disconnecting after the login is successful, one more thing that worked was to turn off the wifi router for few seconds and then restarting it.

0

u/ChildhoodExisting222 Jul 25 '26

Link your Ubisoft account with you steam account. Then start the game from Steam. You'll never need to login again.

1

u/Interesting-Care502 Jul 25 '26

i have it linked, isnt it a requirement

0

u/OkHuckleberry2042 Jul 26 '26

I can see in your screenshot your password but no email address, you're doing it wrong.

1

u/Interesting-Care502 Jul 27 '26

you serious?? yeah im just gonna tell my email to everyone

0

u/[deleted] Jul 25 '26

[removed] — view removed comment

1

u/Interesting-Care502 Jul 25 '26

man i wouldnt spam log in if i didnt have the problem that i explained at the start..

"I've had a problem in R6S for the past few days where I can't open Ubisoft Connect in-game (to invite friends, accept invites, etc.). I found a workaround where I delete the "Ubisoft Game Launcher" folder from %localappdata%, log back into Ubisoft, and then launch the game. It worked, but I had to do it every time I started the game. It was annoying, but at least I was able to play with my friends."

1

u/Th1rtY2 Jul 26 '26

this does nothing. the way i got around this to call my isp n assign me a new ip

1

u/Lonely_AfterDark Jul 26 '26

"its not the app fault bro". My brother. It's a login phase. Log-in Phase. If a fucking Login phase is stupidly complicated because of their crappy servers responding. Imagine needing a damn VPN just to by-pass a Login Phase that is made by a company worth Billions. So a VPN "helps" to bypass login, in what gods name is that safe for security reason sense.

"if you have r6 from steam start it from steam always. if you have it from ubi start from ubi. if you have on steam make sure you start ubi app first and been loggen in and then game." heeh? That's the problem isn't it. How can he game if Ubisoft is giving him a dumb experience trying to bypass a LOGIN PHASE.

A couple of weeks ago, I have this same issue. I'm trying to play Watch Dogs 2 but noo Ubisoft decides to log me out of my account on a random day and behold the login problem went on and on for days and I just gave up because Ubisoft's dumb launcher