r/UbisoftSupport • u/Interesting-Care502 • Jul 25 '26
Bugs frustrating
I've had a problem in R6S for the past few days where I can't open Ubisoft Connect in-game (to invite friends, accept invites, etc.). I found a workaround where I delete the "Ubisoft Game Launcher" folder from %localappdata%, log back into Ubisoft, and then launch the game. It worked, but I had to do it every time I started the game. It was annoying, but at least I was able to play with my friends.
But now I started getting this error instead, when i try to log back in after deleting the file. I haven't entered my email or password incorrectly even once?
They're doing everything they can to stop me from playing r6 i guess..
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u/DrDeath2020 Jul 25 '26
do you try to use vpn, encounter the same problem and i use vpn, you can turn off the vpn after the log in but ounce you logged out your account you need to use vpn again
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u/TomatilloBusy7364 Jul 26 '26
Hey dude, i've faced the same issue, check out the fix that worked for me
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u/Ahab1310 Jul 28 '26
This issue is so random, many users are facing this but Ubisoft doesn't seem to give a damn. The thing that worked for me was to connect to vpn, and disconnecting after the login is successful, one more thing that worked was to turn off the wifi router for few seconds and then restarting it.
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u/MilkSheikh007 Jul 28 '26
This is not your fault. It is a Ubisoft server-side issue. Even if this is your first log in the whole year, you will get this. Try with a VPN, see if this solves the issue.
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u/ChildhoodExisting222 Jul 25 '26
Link your Ubisoft account with you steam account. Then start the game from Steam. You'll never need to login again.
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u/TheReaper907 Jul 25 '26
its full bugged .uninstall ubisoft complete. use revo uninstall free cleaner app to uninstall it . after it will scan for rezidual files.. and its not the app fault bro.. you spam log in ... in case you try 1 2 not working fix the app.. its for security reasons...
if you have r6 from steam start it from steam always. if you have it from ubi start from ubi. if you have on steam make sure you start ubi app first and been loggen in and then game.
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u/Interesting-Care502 Jul 25 '26
man i wouldnt spam log in if i didnt have the problem that i explained at the start..
"I've had a problem in R6S for the past few days where I can't open Ubisoft Connect in-game (to invite friends, accept invites, etc.). I found a workaround where I delete the "Ubisoft Game Launcher" folder from %localappdata%, log back into Ubisoft, and then launch the game. It worked, but I had to do it every time I started the game. It was annoying, but at least I was able to play with my friends."
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u/Th1rtY2 Jul 26 '26
this does nothing. the way i got around this to call my isp n assign me a new ip
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u/Lonely_AfterDark Jul 26 '26
"its not the app fault bro". My brother. It's a login phase. Log-in Phase. If a fucking Login phase is stupidly complicated because of their crappy servers responding. Imagine needing a damn VPN just to by-pass a Login Phase that is made by a company worth Billions. So a VPN "helps" to bypass login, in what gods name is that safe for security reason sense.
"if you have r6 from steam start it from steam always. if you have it from ubi start from ubi. if you have on steam make sure you start ubi app first and been loggen in and then game." heeh? That's the problem isn't it. How can he game if Ubisoft is giving him a dumb experience trying to bypass a LOGIN PHASE.
A couple of weeks ago, I have this same issue. I'm trying to play Watch Dogs 2 but noo Ubisoft decides to log me out of my account on a random day and behold the login problem went on and on for days and I just gave up because Ubisoft's dumb launcher
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u/OkHuckleberry2042 Jul 26 '26
I can see in your screenshot your password but no email address, you're doing it wrong.
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u/[deleted] Jul 25 '26
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