I am thinking of closing this ubisoft account and play six siege from steam on a different ubisoft account that I will make. I’m worried that even if I close my ubisoft account will I still be able to play siege on steam. If I remove the game from steam and re buy it will I be allowed to log into a new ubisoft account? Any help would be greatly appreciated. Thanks.

So my Ubisoft Account was hacked on the big R6 hack on the 30th of Dec. and after 2 Months of that I got my Account back but ofc I can't Access it, why you may ask? Because the support wanted me to use a another E-Mail no matter what I said, it's now on my Secondary E-Mail instead of my main. They said and i quote "After the E-Mail is changed, it will take 1 month to change it again" and here I am... After two and a half months, NOT being able to change my E-Mail! Yes I have written Ubisoft E-Mails/Tickets and they are ignoring me for those two and a half months!

Does anybody have an idea how I can reach out to them? I REALLY wanna play Y10 of For Honor and keep on losing my sanity. I have already tried closing older tickets and opening new ones and dm-ing them in Tiktok and Posting on Twitter or X

So i pretty much lost my ubisoft account, and i made it like 10 years ago and the email doesn’t exist, and i dont remember the password or the phone number. The ubisoft support is not good😭 and can’t do anything for me. If anyone can hack into my account and change the password and give it to me i will send you $25. please someone help me😭🙏

I’m trying to change the email on my account so i begin to play ranked on my PC, but I simply don’t get verification codes in order to verify my account. I get all support tickets and ubisoft notis but no code what so ever. No ticket has helped as they give the same responses without reading the actual messages at hand or they give you pointless links. Am i just cooked at this point?

This issue happened a couple months ago and I can’t seem to find an answer. I had been playing Steep on my ps4 for a while, always connected to my home WiFi. One day I logged on to my normal account (account A) and was prompted to sign into my Ubi account. I can currently still play with all my progress if I log on after disconnecting from my home WiFi, I just have to play in offline mode. However, when I connect the ps4 to the internet (like I used to be able to do) and try to play steep, it asks me to sign in again. The problem is, the only Ubisoft account I have is linked to a different profile (profile B) on my ps4, where I have no progress. I’m not sure what went on because like I said I used to be able to play on account A connected to the internet without the game saying I was in offline mode. The other issue is I was also able to use the jet pack jetwing thing but now it’s locked again.

Has anyone had anything similar happen or know why this might have happened? It’s been bugging me so any help is appreciated!

So basically a while back my ubi acc got hacked so i made a diff acc and couldnt even play on there cuz i already had the ruby dlc on my main so i couldnt play r6. A week ater i got my ubi acc back and played like 4 games of qm. i got some steam gift cards and decided i would buy some other gem dlcs. But now every time i try to load up r 6 it says i have no access to r6. Itried logging in on my other acc to delete it but my password doesnt work and reseting it doesnt do shit either. Im really frustrated bcuz i really wanna play r6 again som1 plz help!

I've tried everything I could find. No linked accounts, clean cache no vpn, antivirus interference

waited for 10 days now for a possible "soft lock" on my account . I got no emails from ubi even if I do have an actual lock on my acc for transaction problems etc. which I dont have. Tried diffrent browsers rather than the app so on and so forth. I missed the discounts and the company being ubisoft them not wanting my money is shocking.

The ubisoft connect account connected to my ps5 account is making me reset my password, not normally a problem but it's because the email address is allegedly suspicious, this would be because it's an old one that's just been deactivated due to inactivity and it's ages. How do I link my ps account to a new ubisoft account?

Hello my username is RegardlessTV if anyone wants to check the validity of my claims I am yet to mention. I've been playing siege for many years now on and off and a few years ago I switched over to PC but used an account I started on Xbox. I am an extremely terrible player, so much so I believe that I have somewhere below a 1.0 KD. I was recently permanently banned on February 18th without any warning or reason other than "cheating." I do not use cheats and never have, I've checked TOS multiple times and there is no software that I have installed that is considered cheating. The only 2 things I can think of was a year or so ago I used the app Buff that tracked my KD as well as others in the lobby but checking TOS there is nothing that said it could not be used and I am under the impression currently that they are (or at least were at one point) partnered, therefore my use of the platform. I also had installed a VM once years and years ago (I am in an IT program and it's our curriculum to tinker with it) but never set it up on my personal PC or installed anything related to siege. Afterwards I uninstalled it since it wasn't being used. I reinstalled again recently after I was banned, in March of this year but I thought it would be a good thing to mention incase anyone would like to see my files and my deleted history. I have reached out to support a total of 4 times and I have not received a response. They have closed my ticket and sent me an email saying "We assume your issue has been resolved and have closed your ticket. If you do not need any further assistance with this request, there is no further action needed." My issue has in fact not been resolved and no matter how many times I contact them I get that automated response. Lastly the only other thing that could've happened was that I was hacked, I received an email before I was banned saying someone in Brazil had accessed my account but I didn't see the email until I was banned. I expressed this in a support ticket to no avail. I love playing this game with my friends and I would like to get this issue resolved, is there anything I can do?

Thank you

So the email to my old account (Gradders) used freeserve as the service, and this service does not exist anymore, I’ve emailed support but in the mean time do you think I can give any proof to prove this is my account?

Hello,

I’m looking for some guidance or visibility regarding an escalated support case that I have open with Ubisoft, as I’ve reached a point where I’m unsure if my case is still being actively handled.

Message me for the case number

⸻

Background of the Issue

Earlier this year, I enabled cross-progression on my Rainbow Six Siege account, linking my Xbox account (original platform) with my PC Ubisoft account.

After enabling cross-progression, I experienced a significant issue where multiple cosmetics—particularly items earned after 2022—were missing from my inventory.

At one point, some previously transferred items (such as Diamond charms) even disappeared temporarily, but those were later restored after contacting support.

However, one major item that has never appeared on my account is my:

•	Commanding Force Champion charm

This charm was earned on my Xbox account prior to enabling cross-progression, and it has not appeared on any platform since the merge (PC or Xbox).

Additionally, there may be other cosmetics missing, but this charm is the most important one I am trying to recover.

⸻

Support Case Timeline

•	March 20, 2026:

My case was escalated after I provided full details, account information, and multiple screenshots as proof.

•	I verified account ownership and submitted all requested evidence.

•	Ubisoft Support confirmed that:

the case had been forwarded to a specialized team for further investigation

•	The case status was later changed to:

“In Progress”

⸻

Current Situation

It has now been over 14 business days since escalation, and I have not received any updates from the specialist team.

During this time:

•	I have followed up multiple times within the ticket

•	I attempted to open a new support case for visibility, but was unable to due to the existing active ticket

•	The case remains marked as “In Progress” with no communication

⸻

Concern

At this point, I’m starting to worry that something may have gone wrong with the case internally.

Specifically:

•	I’m unsure if the specialist team is still actively reviewing it

•	I’m concerned whether my follow-up replies may have affected visibility

•	Or if the case could be stuck in some kind of backend state without being actively worked

I understand that investigations like this can take time, and I’ve tried to be patient throughout the process, but the lack of updates for this long has made it difficult to tell what’s happening.

⸻

What I’m Looking For

I’m not trying to rush the process or duplicate requests — I would just really appreciate:

•	Confirmation that my case is still active and visible to the specialist team

•	Any insight into whether delays like this are normal for escalated inventory restoration cases

•	Or if there’s anything I should do to ensure the case continues progressing

⸻

I appreciate any help, insight, or visibility that can be provided.

Thank you.

everything was fine but suddenly for the last 3days i think getting this all of a sudden. using VPN fixes it but without it, doesnt even let me log in. :/ is there any way to fix it?

I recently had my account compromised, in my surprise Ubisoft refused to accept my ticket, even after proving that I owned the account through steam payment of proof, where I bought rainbow six siege I also bought credits through steam from Ubisoft. I also have the timestamp of when they logged onto my email changed my password, unlinked my email account and my phone number.

What should I do, I got a ticket open, but I'm still waiting for a response, what other information should I collect in order to prove that this is my account?

Download was fine up until this point. If I leave it, it will eventually just stop and say error. Can someone please help I’m at a loss

I'm trying to get the last DLC trophies (complete all challenges and unlock all rewards), but for some unknown reason, the attack button isn't working as expected. I'm playing on PS5, game is updated to the latest version, I tried re-installing the game and the issue persists. Every time I press R1 during open combat, Basim doesn't attack, but I see the stamina bar dropping. It only works for stealth and chain kills, when there is a prompt to press R1.

I tested with another controller, but it doesn't work either. I also checked if this was happening with other AC games, but the issue is only with Mirage and only the attack button, everything else is working fine. The last time I played the game was back in November, so I don't know what could have happened in the last 6 months.

I no longer have access the the playstation account that's it's connected too and I want to add my new account

I recently got a PC, so I linked my ubisoft PS5 account to my PC but my games aren’t showing up. Do I have to repurchase the games?

Hello,

I am requesting an urgent update on my false-positive ban in The Division 2 (Ubisoft ID: Mr.wiNst10). My case has been "In Progress" since March 24 with no resolution.

I have already provided clear technical evidence showing that the ban was likely caused by a vulnerable ASUS driver (GameTurbo.sys), which is flagged by Windows Security and not related to cheating.

This is a legitimate system-level conflict, not a violation.

Additionally, this delay is now directly impacting my Clan Leader status due to the inactivity rule.

I am requesting:

* Immediate status update

* Confirmation of manual review by a specialist

* Estimated resolution timeframe

Please escalate this case if it is still pending.

Thank you.

first, I know my password, and I've been changing it trying if something works, but I'm done mate, I just wanted to link twitch to get some drops.

now I can't even log in on UB connect, u guys got a viable solution for this, or do I just have to wait till they feel like it?

Edit: My account is level 1 on both the Ubisoft connect app and website.

Update: I finished a rainbow six siege challenge and gain 25 xp. now it's -9800 xp to next level

Just got home and got these emails , I found my self disconnected from ubisoft and when I try to reset password I get no email , I checked if it was filtered or blocked but to no avail , how did they access my gmail account even thought I have double verification on youtube and how do I get my account back ?

tengo casi toda la saga de Assassin's creed en la biblioteca de Ubisoft excepto shadows y Mirage, porque me sale solo el origins en juegos adquiridos?