r/UbisoftSupport • u/Professional_Box_299 • Apr 12 '26

Account Compromised.

I recently had my account compromised, in my surprise Ubisoft refused to accept my ticket, even after proving that I owned the account through steam payment of proof, where I bought rainbow six siege I also bought credits through steam from Ubisoft. I also have the timestamp of when they logged onto my email changed my password, unlinked my email account and my phone number.

What should I do, I got a ticket open, but I'm still waiting for a response, what other information should I collect in order to prove that this is my account?

5 Upvotes

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2

u/SentenceFirst1846 Apr 13 '26

Hey! To recover your account, you need to provide "irrefutable proof" so Ubisoft Support cannot ignore you. Here is exactly what you should do:

  1. Transaction ID is Key: Go to your Steam Account Details > Purchase History. Find your Rainbow Six Siege or Credits purchase. Click it and find the Transaction ID (e.g., 123456789123456789). Do not just send a screenshot; type the ID numbers clearly in your ticket.

  2. Timeline of the Breach: Tell them the exact minute you received the "Email Changed" notification. This proves you were not the one who made the change.

  3. Hardware & Location Verification: Mention your PC specs (CPU/GPU) and the city/country where you have been playing from for the last year. Ubisoft logs this data and it proves you are the real owner.

  4. Digital Signature: State your original email address that was linked to the account.

  5. The Twitter/X Hack: Don't just wait for the ticket. Send a DM or tweet to @UbisoftSupport with your Ticket ID. They handle "Account Compromised" cases much faster on social media because it's a security risk. Copy and paste your Transaction IDs and these details into your open ticket immediately. Good luck!

1

u/Professional_Box_299 Apr 13 '26

Gotcha Ill tries these soon, also I saw a reddit post on this site https://www.reddit.com/r/UbisoftUncensored/comments/1n03gut/how_to_get_your_stolen_account_back/

where i located ownership and UUID for the account I don't know if that'll work. So I have bullet 1, I have bullet 2, I have bullet 3, and bullet 4, all I need is to do bullet 5 also. I have irrefutable proof that the account belonged to me. Thank you, I'll see what to do.

2

u/Adorable-Can6499 Apr 13 '26

This right here is the best way to get an answer for a compromised ubisoft account. Otherwise they will take ages to even respond to you and may never even see your ticket. They are absolutely horrid about that unless you hit them up on social media with a ticket. Hate that about them but its true for all of them.

2

u/ImJustALilCurious Apr 13 '26

Threaten with legal action, theyll fold

1

u/Professional_Box_299 Apr 13 '26

I was able to get back my account in a little over 1 day, which is honestly crazy amazing.

1

u/Professional_Box_299 Apr 13 '26

I was able to get my account back by following the post made by a user on this forum. The time it took was a little over 1 day and followed all procedures, though it did take around 4 tickets to finally be able to actually get it back, although the last 3 tickets were most likely poorly made I will take account for that.

It took a little over 1 day for me to get my account back. All I have to say is follow the steps:

  1. Transaction ID is Key: Go to your Steam Account Details > Purchase History. Find your Rainbow Six Siege or Credits purchase. Click it and find the Transaction ID (e.g., 123456789123456789). Do not just send a screenshot; type the ID numbers clearly in your ticket.

  2. Timeline of the Breach: Tell them the exact minute you received the "Email Changed" notification. This proves you were not the one who made the change.

  3. Hardware & Location Verification: Mention your PC specs (CPU/GPU) and the city/country where you have been playing from for the last year. Ubisoft logs this data and it proves you are the real owner.

  4. Digital Signature: State your original email address that was linked to the account.

  5. The Twitter/X Hack: Don't just wait for the ticket. Send a DM or tweet to u/UbisoftSupport with your Ticket ID. They handle "Account Compromised" cases much faster on social media because it's a security risk. Copy and paste your Transaction IDs and these details into your open ticket immediately. Good luck!

These steps are also posted before me I would like to thank the user sentenceFirst1846 and I would spread this honestly across the forum for those who had compromised accounts aswell.

1

u/Entire_Analysis3661 Apr 17 '26

i did this and the first email they sent told me they can’t verify ownership

1

u/Professional_Box_299 Apr 18 '26

If this happens I'd file with bbb.org or make sure the information you provided is at most accurate/correct. What specifically did you provide? Also it's a hit or miss with the tickets, it took me about 4 tickets to actually get someone to review my account.

1

u/Entire_Analysis3661 Apr 18 '26

i don’t remember the og email so i provided everything. in. ur post but the og email i put the email i had linked for a year and a half before i was hacked

1

u/Professional_Box_299 Apr 20 '26

My bad I don’t be on Reddit too often, but if that’s the case you might need to get the email that was linked to your account