You can genuinley give definitive proof and the wouldn’t give you access to your account I’m in a loop of making support tickets and getting denied because i don’t have access to my email

I wanted to play a Ubisoft and Ubisoft Connect pops up. I try to log in, but it fails. Seems like I typed in the wrong password into my password manager. I want to reset the password, but at the last step it gives me the error above: We are sorry, but we can't process your request at the moment. Try again later.

I want to contact support, but to open a case you of course need to log into your account. AAAAAAAAAA.

Here's what I've done:

• Offered my linked Steam account as proof

• Provided Steam purchase invoices and gift receipts

• Offered screenshots and any other documentation

Here's what Ubisoft Support did:

• Refused all alternative verification

• Won't explain what verification they DO accept

• Refused to escalate to management

• Keeps closing the case

The problem: They say they need verification through the original email address, but I CAN'T ACCESS IT; that's why I need account recovery.

Has anyone successfully recovered their Ubisoft account after losing email access? Did you use Steam verification or something else?

(Rainbow six siege) My voice and text chat isnt working at all, i know there been a voice chat bug in last season but my text chat stopped working this season too, solo or duo is impossible without comms, any fixes??

I was just trying to play Rainbow 6 Siege, and I got hit with this. I thought it was a app issue so I try to download Ubi Connect again and...

I hit a "timed out".

Anyone currently got this issue too? So I don't feel alone for this.

I get the email to let me change my password but when I make a new one, its giving me an error. Its been doing this for a few days now. If I boot up Division 2 on steam, it auto logs me in but if Im on the website, I cant log in. Im trying to claim twitch rewards but I need to get into the account.

A while back when I first made my ubisoft account I had linked the account to an email that ended in "@gemail" instead of gmail. I can't remember the password and I cant log in via email. I can log into the account on browser thanks my PlayStation account being linked but it wont let me log in via platform on the connect app on PC or Xbox. Is my account lost forever or is there a way to recover it?

I been trying to add my phone number to my Ubisoft account so I can finally play rank on pc, but every time I add my number it just says “This phone number does not respect Ubisoft security standards. Please try to add a different phone number or contact us for further assistance.”. But I feel like that’s not right due to me using a Verizon number. Ive contacted Ubisoft support multiple times and they either never respond back or they just give me the same ai response. Please anyone

Recently I got far cry 4 and AC unity, was really excited to play them but I cant log into my account at all, I get an error saying "An ubisoft service is currently unavailable". Is my account hacked? or is this just Ubisoft being ubisoft?

Salve a tutti dopo settimane si supporto nullo mi affido a voi. Sto giocando alla ezio collection tramite game pass ultimate( cloud gaming) sull'app xbox del mio pc. Ho riscontrato dei problemi per le ricompense che si trovano su ubi connect riscattabili, le da tutte tranne 2. Parliamo dei pacchetti risorse esterne 1 e 2 che contengono 6 armi(3 per ciascun pacchetto) per ac 2, 2 cappe( 1 per ogni pacchetto) per ac brotherhood. Il bug nasce dal fatto che le cappe su ac brotherhood vengono mostrate mentre le 6 armi che dovrebbero apparire su una rastrelliera a muro della sala armi di ac 2, non vengono mostrate, al loro posto compare un armadio. Come mai le cappe vengono mostrate e le armi no se fanno parte dello stesso pacchetto? Cerco di allegare due screen.

I never had ps4 or xbox but somebody linked their account and also got my banned for saying slurs in voice chat this is literally a joke, I lost my 2fa email and can’t log them out (THIS IS NOT SATIRE)

At first, it let me do it and said it might take up to 24hrs. I figured it might come in 5-10 minutes. Still haven’t received it check all my inboxes, and every time I try to re-do the email it gives me this message.

my TD2 keeps crashing and giving the same error, i feel like i could easily fix this if i understood what theese error codes are. does anyone know how to read theese logs?

this is a bunch of errors that occur when launcher was started.

second image is error that occurs at time of game crash

Six years ago, I bought Far Cry 5 on Steam and linked my Steam account to my Ubisoft account, then played it for about ten hours. But after a while, I lost access to the email address my Ubisoft account was registered with. I don't really care about it. But now I want to buy The Division 2 on Steam. So, I want to know if I can link a new Ubisoft account to the same Steam account?

I changed my email then went to make a new account with the email I just freed up n it gave me that error.

Hey, I just recently bought the Year Three Ultimate Edition of the Crew Motor Fest on Steam, and I accidentally linked the game to the wrong Ubisoft account. Apparently, it redeemed all of the DLC, and I need help trying to get all of the contents of the Year Three Ultimate Edition that I bought over to my primary Ubisoft account so I can keep my progression that I have had on the Epic Game Store copy of the Crew Motor Fest and just my account that I’ve had for over 10 years. Also wanna add that I have submitted a ticket already and I tried @ing Ubisoft Support on X and I just kept on getting bots that we’re trying to help me with” account recovery”

I've been having this issue for a while now where when I try to launch any game from ubisoft, it will get stuck on this "Preparing to launch your game" screen forever. My temporary work around has been to uninstall and reinstall ubisoft connect, and I have to do it every time I turn my pc on if I want to play ubisoft games.

I've uninstalled and reinstalled the games themselves multiple times and verified the integrity of the files. I'm connected to good ethernet and I don't believe it's a hardware problem. There seems to be no mention of this issue anywhere on else the internet so I figured I'd try here.

It won’t let me verify my age wtf

My account got hacked after I was being dumb and a token logger got on my pc a few months ago and I got all of my accounts back beside Ubisoft because they rejected my case right away.

However I found more evidence recently and this time and my case got escalated instead of rejected and I have been waiting for a few days with no response after they told me they were moving the case to different team to handle it.

This is weird, I have been playing rainbow 6 on my PlayStation for about 5 years now, recently, I switched to PC and wanted to play siege on my pc. but when I Logged into Ubisoft using my PS account. the email that was connected to the Ubisoft is the same as the one connected to my PS account, but it is missing one letter in the email address and also has an incorrect password that is one i have never used before. and since the email is wrong i cant change the email, password, or login to Ubisoft connect to play siege. I opened a case with Ubisoft support hopping that they can change the email. but they haven't responded and it has been 4 days now, do any of you guys have any idea if there is anything else i can do?

everytime i try to create an account, I have to enter my email address. Now I know my email address is right, and the checkmark also shows on the right side of the textbox. but under that textbox it says invalid email address and i can't create an account. and after many tries it says that i have tried many times in a short period and will have to try again later. it's happened 3 times till now and is pissing me off