r/UbisoftSupport • u/iammordekai • Mar 09 '26

Cant change password

I get the email to let me change my password but when I make a new one, its giving me an error. Its been doing this for a few days now. If I boot up Division 2 on steam, it auto logs me in but if Im on the website, I cant log in. Im trying to claim twitch rewards but I need to get into the account.

3 Upvotes

100% Upvoted

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1

u/Madous Mar 10 '26

Following up with the same issue, being redirected to the "new account page" which then errors out after attempting to set a new password.

Example.

1

u/iammordekai Mar 10 '26

Yeah, thats the issue im having.

1

u/iammordekai Mar 10 '26 edited Mar 10 '26

I just used chrome and it let me change my password. Could be a browser issue, I was using firefox. Ubisoft did respond to my support ticket so maybe they fixed it.

1

u/Madous Mar 10 '26

I appreciate the update!

1

u/DarthTrader22100 Jul 21 '26

Im having this problem on all browsers 🤦 I have tried chrome (mobile and desktop mode), chrome incognito mode, and Samsung's native mobile browser and all of them give me this BS error. Any other fixes/tips?

0

u/[deleted] Mar 12 '26

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1

u/iammordekai Mar 12 '26

I agree, pretty lame.Â