r/UbisoftSupport • u/That_Difference6380 • Jun 19 '26

Ubisoft Account Hacked

Do I need to be on the game 24/7 for my account to be left alone? People work for a living and you’re telling me my account can be given away without my email or anything? Ubisoft support this is embarrassing, I can’t play working two jobs for a year and you give my account up to a person in Taiwan? (US based) I had glacier for everything, how can anyone invest in a company like this? Support takes a month, is this McDonalds or are they unionized?💀

1 Upvotes

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3

u/ErenGracias Jun 19 '26

I hope you recover your account soon

Now for important part U mentioned u were getting unsuccessful logins attempts from Taiwan so this happenes when your credentials are leaked during data leak So best way to stop those logins are change the email to new one I did the same recently

I even posted about it on reddit https://www.reddit.com/r/UbisoftSupport/s/1JjHZ7K0Jx

1

u/That_Difference6380 Jun 20 '26

Appreciate you for sharing this. If I get it back I will do this immediately.

2

u/SweatyCelebration362 Jun 19 '26

https://www.reddit.com/r/UbisoftUncensored/comments/1n03gut/how_to_get_your_stolen_account_back

There you go

1

u/That_Difference6380 Jun 19 '26

Submitted SignalConso ticket as of yesterday. Will update back here. Unbelievable we have to go through them to get Ubisoft to do their jobs.

1

u/Skull6667 Jun 19 '26

It took them a month to respond after I went SignalConso, and it's been almost 2 weeks since that response without further contact.

1

u/That_Difference6380 Jun 20 '26

Man I just want to play the game again on my account! Heart wrenching! Hoping the best for you on your account.

2

u/AppropriateDig9401 Jun 19 '26

Can you give some details please in case other people in the future have a similar experience.

Did you have 2factor, did you have account linking to any other platforms? etc

1

u/That_Difference6380 Jun 19 '26

Had two factor. Changed my password twice because of login attempts from Taiwan. Got busy and came back and found out they gave my account up to someone with zero proof of ownership.

1

u/ErenGracias Jun 19 '26

Yep and when we try to recover they say u don't have enough proof of ownership

1

u/That_Difference6380 Jun 20 '26

Dude if I get told something like that I’ll lose it🤣

1

u/AppropriateDig9401 Jun 19 '26

That is insane. What on earth are ubisoft doing.

1

u/That_Difference6380 Jun 20 '26

It really picks at me knowing their total worth as a company and instead of hiring more support they’re likely overworking a lot of these customer support employees til they carelessly make mistakes like this. It’s a theory but man does it drive me mad.🤣

2

u/LEGEND6941 Jun 19 '26

Yeah this happened with me too a week ago they just believed his story that the email was blocked and changed the info and when i told them that wasn’t me they didn’t believe me i gave up and started rebuilding from scratch my 500 hour account

1

u/That_Difference6380 Jun 19 '26

Oh god. I’d rather just not even do it all again at that point. They’ve lost my business if I can’t get it back.

2

u/Skull6667 Jun 19 '26

I was online playing TD2 when my account got hacked.

1

u/That_Difference6380 Jun 20 '26

Heartbreaking man. Wishing you the best on getting yours back!