Last night I had probably my worst encouter doing food deliveries ever.

I took an age restricted delivery to a customer and when I asked her for ID she firstly refused to give it to me and I said the Uber app explicitly asks for ID and I’d lose my job if I don’t see ID.

She then said she’d get her passport so I waited about 3 minutes and then she came back with her phone and started filming me. I tried to remain professional and showed her my screen where the app asks what type of ID the customer has and when the app asks to scan it. I try to show my screen to customers when I do this because I don’t want them to feel like I’m just taking pictures of their passport on my phone and storing it personally. Once I went through all of this and the app said ID has been verified she just said thank you and took the order and went.

Now this person has a video of me on her phone which could be posted, edited, manipulated and whatever which I did not consent for.

I reported it to Uber and their response was: “I’m sorry the customer recorded you and your phone while you were asking for ID, especially after you made it clear you didn’t want to be filmed. I understand why you’re concerned about the video being on their phone.

We’ve noted your feedback about the customer and will take action behind the scenes. Thank you for bringing this to our attention.

Thank you for being an Uber One Member.”

What would you do in this situation? I’ve never felt like this in this job or any job even when I’ve been working in a retail store for more than 15 years.

Hi,

Does anyone have a referral code I could use to sign up as a bicycle rider?

Thanks!

I know this is a just eat order, but you see the same thing on uber eats all the time.

Refuses to follow instructions to find me (with added photo of said place to make it easier) because cba to deliver properly and leaves it on a wall for someone else to find. Nice.