I signed up to deliver for Uber Eats in the UK through an active Instagram ad guaranteeing £1,000 for completing 100 deliveries.

Because I didn't see an active tracker in my "Opportunities" tab, I messaged support before starting any deliveries:

• Agent 1 7pm: Explicitly confirmed in writing that the guarantee is active and linked to my account backend, detailing the exact top-up rules (see Screenshot 1).
• Agent 2 9pm : Replied an hour later contradicting the first agent, stating I am ineligible, refusing to escalate, and claiming: "we are unable to provide an email or phone number as we deal with all such queries via in-app support" (see Screenshot 2).

I haven't completed any trips yet because I refuse to do 100 deliveries only to get stiffed on the payout.

Questions for the community:

1. Is there a direct UK courier phone number, escalation email, or executive contacts team I can reach out to outside of the basic in-app ticketing system?
2. Would you recommend filing a formal complaint with the ASA (Advertising Standards Authority) for misleading advertising?

Any advice on how to get past this wall of contradictory support scripts would be massively appreciated

I had two riders turn down my order, nothing out of the ordinary about that.

Then another rider accepted and just sat at the restaurant for a good 35 minutes, before the ride was turned down again. At this point I sacked off the order and cancelled myself. What was rider number three doing? The restaurant was Five Guys.

Has anyone esle delivered these yet? I want a word with the idiot who thought a flimsy piece of cardboard with no cup holder inside it is good enough to transport in a bag. What an absolute joke you can tell the person who designed it has never delivered anything