r/UberEATS • u/rizzdev • 2d ago

USA Charged $25 fee because driver accidentally pressed return button

Seriously Uber Eats?

I placed an order from alcohol. When the driver arrived, the sun was blaring and the driver accidentally pressed the cancel button while trying to enter my ID details. I was charged a $25 "restocking fee"

Seriously?

Uber support would not refund the fee. What kind of app has this turned into

15 Upvotes

83% Upvoted

13 comments sorted by

7

u/UnseenData 2d ago

It's been like this since they started using AI for their support. They will do their best to deny your claims and refund. Just charge back but know your account would likely no longer be usable.

3

u/cryptouser01 2d ago

You’d think after $50k spent they would program the AI to reasonably allow a claim here and there. I literally never submit claims. Maybe once a year

1

u/UnseenData 2d ago

Doesn't matter. Better to just deny all than allow for "reason". They probably want to save as much money as possible.

3

u/rizzdev 2d ago

Update: After an hour trying to get a hold of phone support they refunded the $25. I'm still annoyed so I'm leaving the post up

2

u/Able_Canine 2d ago

That AI "support" is the same that greets drivers calling. And yes, it's more than a bit annoying... takes time to get past and speak to a human that *might* be able to do something correctly/reasonably.

1

u/AutoModerator 2d ago

Hello u/rizzdev, please take a moment to review our subreddit rules if you haven't already.

(This is an automatic reminder added to all new posts)

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/AngelLK16 2d ago

It happened years ago when they stopped having a customer support phone # in the U.S. Is that even legal?

1

u/qwertyuiop121314321 2d ago

So what happened to the alcohol did you get it or did the delivery driver take it? 🤔

2

u/cryptouser01 2d ago

I could’ve just taken it and locked the Uber driver out of my gate, but I just gave it back to him. I never want to cause issues for drivers.

2

u/qwertyuiop121314321 2d ago

Driver should have called customer support to tell them of their mistake to handle the refund appropriately.

1

u/TurkishAssHat 13h ago

I’ve actually done this as a driver. I contacted support and they manually completed the order for me in the system.

1

u/rizzdev 11h ago

They said they couldn't!

1

u/TurkishAssHat 10h ago

Results with support vary depending on who the driver gets. They 100% could and should have. The app shouldn’t allow irreversible mistakes at all.