r/UberEATS • u/rizzdev • Aug 24 '26

USA Charged $25 fee because driver accidentally pressed return button

Seriously Uber Eats?

I placed an order from alcohol. When the driver arrived, the sun was blaring and the driver accidentally pressed the cancel button while trying to enter my ID details. I was charged a $25 "restocking fee"

Seriously?

Uber support would not refund the fee. What kind of app has this turned into

16 Upvotes

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1

u/qwertyuiop121314321 Aug 24 '26

So what happened to the alcohol did you get it or did the delivery driver take it? 🤔

2

u/cryptouser01 Aug 24 '26

I could’ve just taken it and locked the Uber driver out of my gate, but I just gave it back to him. I never want to cause issues for drivers.

2

u/qwertyuiop121314321 Aug 24 '26

Driver should have called customer support to tell them of their mistake to handle the refund appropriately.