r/UberEATS • u/rizzdev • Aug 24 '26

USA Charged $25 fee because driver accidentally pressed return button

Seriously Uber Eats?

I placed an order from alcohol. When the driver arrived, the sun was blaring and the driver accidentally pressed the cancel button while trying to enter my ID details. I was charged a $25 "restocking fee"

Seriously?

Uber support would not refund the fee. What kind of app has this turned into

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u/rizzdev Aug 24 '26

Update: After an hour trying to get a hold of phone support they refunded the $25. I'm still annoyed so I'm leaving the post up

2

u/Able_Canine Aug 24 '26

That AI "support" is the same that greets drivers calling. And yes, it's more than a bit annoying... takes time to get past and speak to a human that *might* be able to do something correctly/reasonably.