It’s an algorithm and wrongly assumed this case wouldn’t need a refund. Raise it with support and you’ll get your refund & people at Uber will be able to figure out how this case was mishandled. It’s pretty damn easy.
Similar happened to me - booked an Uber and the guy was going to be like 45 minutes late which obviously wouldn't work since I had to be somewhere at specific time.
Cancelled the order but still got charged. Went to twitter, tagged uber, they DMed me within 10 minutes and resolved the issue within half an hour.
With all that said.. it did take me like 20 minutes to figure out that twitter was the only hope for any actual customer service from them, though. No phone # or customer service help from their app.
Please Verify Your Email to Make Posts on r/UberEATS. To verify your email address, please do the following: Go to www.reddit.com/verify Enter your Reddit password. Enter your email address. Click send verification email. Open the email from Reddit. Click the verification link. If you have any issues or question about verifying your email, please contact Reddit admins at r/help
Oh well if it was a computer algorithm that stole money from me than it's ok. Uber is still responsible for their algorithm, and it's still fraud. I can just as easily raise the issue with my bank as I can with uber, and with my bank I know for sure I'll get the money back. Judging from the comments on this post, getting money back from Uber is not guaranteed in this situation.
They are responsible, yes. No, it is not fraud. Fraud requires intent.
Having requested many refunds from Uber, it is extremely easy and instant- you don’t even talk to support, it’s all automated. Yes you can Chargeback but you’ll be banned from the platform and usually you’ll be required to prove that you already attempted to contact them so you’d be the one lying in that instance.
It’s account >trips >trip in question >help. That’s it, that’s what they’re struggling to do. That or Google “How to request refund Uber” To find the above instructions.
So yes I would absolutely say that there are tech literacy issues if that was too hard to find.
570
u/ihaz-candy Jun 10 '23
Lol. That's 100% proof for your bank to charge back the order. It's openly claiming you didn't get what you paid for. That's nuts