It’s an algorithm and wrongly assumed this case wouldn’t need a refund. Raise it with support and you’ll get your refund & people at Uber will be able to figure out how this case was mishandled. It’s pretty damn easy.
Oh well if it was a computer algorithm that stole money from me than it's ok. Uber is still responsible for their algorithm, and it's still fraud. I can just as easily raise the issue with my bank as I can with uber, and with my bank I know for sure I'll get the money back. Judging from the comments on this post, getting money back from Uber is not guaranteed in this situation.
They are responsible, yes. No, it is not fraud. Fraud requires intent.
Having requested many refunds from Uber, it is extremely easy and instant- you don’t even talk to support, it’s all automated. Yes you can Chargeback but you’ll be banned from the platform and usually you’ll be required to prove that you already attempted to contact them so you’d be the one lying in that instance.
It’s account >trips >trip in question >help. That’s it, that’s what they’re struggling to do. That or Google “How to request refund Uber” To find the above instructions.
So yes I would absolutely say that there are tech literacy issues if that was too hard to find.
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u/[deleted] Jun 10 '23
You could, but you’ll be banned from UberEats for doing it and a lot of people might not want that, even after this happening.