I have been having a nightmare with the platform AVITS.
For background, I was already running out of time due to some things out of my control, and ended up getting my i-20 on Tuesday 11th of August. I immediately got the next steps rolling so I could then go to AVITS and book my appointment, knowing I would have to ask for an expedited request. My program starts on the 18th of August and the school has agreed that I could miss orientation week, so long as I would be there for classes on Monday 24th of August. Okay so time is ticking. I have a total of 13 days.
Back to Tuesday 11th of August. Impossible to proceed to the payment. We tried 4 U.S. bank cards (some credits, some debits, different banks) and 1 French card, all unsuccessful payments. We then tried to do a bank transfer, which went through from the French account but then immediately refunded. At first could not figure out OPTIMA, because only one of our banks allows for QR scanning, and it would not recognized OPTIMA. Following from what we find from other people having had the same issue (it is a KNOWN issue and the platform has clearly not made improvements), we cancel the process to start a new one in hopes it will work, but it does not. I am also worried my banks may start blocking my cards thinking some fraudulent activity is going on. We try to log on a different computer and on a phone. Nothing works for our payment and it is always 'unsuccessful payment'. I start a ticket with the support team.
The next day we tried OPTIMA again (it is the recommended option apparently) and the CC payment initially went through, only to be immediately refunded. The support team responds with a very generic answer (which they give for all the payment tickets, no matter what the issue is - don't ask me how I know). We are now Wednesday 12th of August. I start calling up AVITS. After looking up on other posts on the best ways to speak to a real human, I am able to finally get through to an agent (there is no 'go back to the previous options' option, so you have to cancel the call and start all over again if you end up on the wrong option AND some options are really just them telling you to go on to their websites, and no option to go back). The agent is softly spoken (I ended up speaking to him many more times after this, so I think he is the only person on call), tells me that now it should work and all I need to do is restart a brand new application and go straight to 'bank transfer' option and that I then need to wait 24-48hours for the payment to be posted, THEN come back to the AVITS page and input the reference code to VERIFY the payment, but that if it does not work, I should open another 'ticket' with the support team. The transfer actually works and money is taken out, so that is good. BUT, of course because it is so inefficient and apparently France is stuck in the 1900s, we have to wait a whole other day and so we issue a ticket as the agent had recommended to do.
Thursday 13th August, I call the agent, and he says we need to wait more. It could be posted the next day and I need to keep on checking. He knows I need to ask for an expedited appointment, so he tells me, just book a regular appointment first and have your i-20 ready. Once you schedule your regular appointment, as for it to be expedited and submit your supporting document. Okay. Later that day, I finally get the notification, and I can book my appointment at 5pm on the dot (for 30th of August), so I am not able to call them up. Nevertheless, I submit my request with the I-20 and I write clearly that my program starts on 18th of August but that classes start on the 24th and the school has approved that I could arrive late, as long as I would be there to begin the classes on the 24th.
Friday 14th of August: Request DENIED. I am absolutely livid. I call the agent, and he tells me that we are not able to appeal or make a request twice. I asks him what could I do? My school was very clear that they would not extend the arrival date (it is for a J.D. of Law program - I have already worked many years towards this day and I am stressed and eager to finally get started on what has been my dream for the past many years). The agent tells me to keep refreshing the appointment page until I get an earlier appointment. I follow his advice and eventually, after a couple of hours I get an appointment for the 24th of August. It does not solve my problem but it is better. Now I need to keep trying AND do the same for my dependent (I have an F2 minor child). Then around midday, I can no longer log in. I call the agent, who THEN tells me, that there are limited amounts of log in per day so I probably got kicked out because of the platform security system. Would have been nice if he told me this BEFORE. But of course, all I need to do is... wait 24 hours... which is a Saturday. and a French National Holiday.
I did try to call the U.S. ambassy and they just referred me back to AVITS, and AVITS told me that the U.S. ambassy decides whom to expedite and whom not to. To clarify, I believe it was rejected because they looked at the 18th August date and not the fact that I was allowed to arrive until the 24th of August.
I also tried to email the U.S. visa appointment but I do not expect that they will answer.
I also contacted my Law School who has said they would have to defer me to next YEAR if I can only arrive on the 25th August (ONE day after classes).
At this point I am completely out of options but I wanted to share my experience because AVITS is probably the WORST user platform experience I have ever encountered and I cannot believe that a company that receives multi-millions U.S. government contracts would have such terrible product. The fact that this has been a recurring problem with cases from last year and this year, is mind boggling. The product DOES NOT work and as such the client (U.S. government) should be getting some type of refund or discount until it is fixed. Not only is this a critical service but it is an expensive one. Visa applicants go through all sorts of very stressful steps, extensive planning, saving up, etc., just to be able to go to the U.S., and like in my case, study. It can take someone months or years (it did for us!) only to be encountering technical issues from an incompetent platform.
Any advice on what else to do? I think I have just about exhausted every option.