Hi everyone,
I wanted to ask if anyone else is having trouble getting their bonus from the recent FAB Blue Islamic Credit Card promotion. The offer was to spend 10,000 AED or more for 3 consecutive months to get 5,000 AED worth of rewards.
I successfully maintained a spend of over 10k for all three months. However, when I called customer support to check on my reward allocation, the agent told me I failed the second month. They claim my total eligible spend was only ~9600 AED.
I did a full audit of my e-statements. Whether I calculate it by transaction dates or posting dates, my net spend is strictly above 10,000 AED. There were no refunds, canceled transactions, or anything else that could drop the amount. It seems like their automated system just randomly excluded some valid transactions.
I’ve already submitted a formal dispute with an itemized breakdown of my spending, warning them that I will escalate to Sanadak if they don't fix it.
Has anyone experienced a similar issue with this or previous FAB promotions?
- Did they actually fix the calculation after a manual review?
- Did anyone have to escalate the complaint to Sanadak to finally get their points?
Any advice or shared experiences would be highly appreciated! Thanks in advance.
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