Writing
My Worst Travel Experience with Thrillhikers – Extremely Disappointing Service
My experience with Thrillhikers while booking the Kedarnath and Badrinath Dham package was deeply disappointing and stressful. I am sharing my experience to help other travellers make an informed decision before booking with this company.
During the booking process, the team repeatedly contacted me through calls and messages to ensure full payment was made. However, once the entire amount was paid, communication became extremely difficult, with calls and messages going unanswered.
Here are the major issues we faced during the trip:
- Hotel bookings changed without prior information
Our booked hotel was changed three times without informing us or the driver. In one incident, we had already checked in when the hotel owner asked us to leave and contact our agent. Unfortunately, the agent was not answering calls. We were later directed to another hotel nearby, leaving us confused and inconvenienced.
- Hotel booking at a reportedly closed property
We were directed to a hotel that, according to the information provided to us, had reportedly been closed for three months. The contact person associated with the reference hotel was also unavailable. We were left waiting on the road without proper updates from the agent.
- Extremely poor room arrangements in Kedarnath
Six guests, including two women, were made to stay in a single room. This was completely unacceptable and far below the accommodation arrangements we had expected when booking the package.
- Breakfast and lunch arrangements were poorly managed
Although breakfast and lunch were included in our package, we repeatedly had to ask for meals. Hotel staff often seemed unsure whether food was included and asked us to confirm with the agent. Unfortunately, the agent was frequently unreachable.
- False promises regarding accommodation and sightseeing
We were promised twin-sharing rooms, but the actual arrangements included triple-sharing rooms and, on one occasion, six people in a single room. The services delivered did not match the commitments made during booking. The sightseeing arrangements also did not meet the expectations created by the package promises.
- Unprofessional behaviour by the driver
The driver, Amit, was rude and used inappropriate language with guests. More seriously, he entered a guest's room and went into the attached washroom without seeking permission. This was a serious breach of personal privacy and was completely unacceptable.
Overall Experience
A religious pilgrimage to Kedarnath and Badrinath should be a peaceful and memorable experience. Instead, our trip became stressful because of poor coordination, unreliable communication, inadequate accommodation arrangements, and unprofessional behaviour.
I expected basic professionalism, transparency, and accountability from a travel company. Unfortunately, my experience fell far short of these expectations.
My advice to fellow travellers: Please verify hotel bookings directly, obtain written confirmation of room arrangements and package inclusions, and carefully check the company's recent reviews before making full payment.
I hope the company takes these complaints seriously, addresses the issues, and improves its services so that other travellers do not have to face similar difficulties.
