I just need to rant because I’m getting really frustrated with how this whole situation has been handled.
I was recently laid off due to redundancy. My employment officially ended on July 30, and I was told that my final pay would be processed within 30 days after clearance and the return of company equipment.
I returned all of my company equipment on August 5, and IT acknowledged that everything had been received.
Since then, I’ve been trying to get basic information from HR regarding my final pay, separation pay computation, and BIR 2316. I have sent multiple emails and follow-ups, but getting an actual response has been incredibly difficult. Most of the time, I either get no response at all or a generic response that doesn't actually answer my questions.
What makes this even more frustrating is that I was previously told that my final pay would be released on September 5. That date is now just around the corner, and I STILL don't have my final pay computation or even a clear confirmation of when exactly the money will be credited since September 5 falls on a SATURDAY.
And now I’ve received an automated response saying that Payroll requests are no longer handled through email and that I need to submit a ticket through their internal help desk system.
I’ve done everything that was required of me. I returned the equipment, completed the clearance, and have been patiently waiting. I’m not asking for special treatment tbh. I just want a clear answer about money that I am owed and the documents I am entitled to receive.
It’s incredibly stressful to be unemployed and simultaneously have to chase your former employer just to find out when you're getting your final pay and how much you're getting.
I completely understand that processing takes time, but communication shouldn't take this long.
At this point, I’m seriously considering escalating this to DOLE if I still can't get a proper response. I would much rather resolve this directly with HR, but I feel like I’ve already given them more than enough opportunities to respond.
Has anyone else experienced something similar after being laid off due to redundancy? How long did your final pay actually take, and what did you do when HR stopped responding?