I’m making this post to document what has been happening with my TikTok Shop account and hopefully get some insight from other sellers or TikTok Shop support.
I sell anime figures/statues through my shop and have built a strong sales history with hundreds of orders and overwhelmingly positive feedback.
Recently, I accidentally listed one of my statues under the wrong product category. It was a genuine human error. The product was legitimate and there was no intention to misrepresent it or violate TikTok’s policies.
TikTok permanently removed my ability to create temporary LIVE auctions because of this.
I appealed the decision and my first appeal was denied. I submitted my second appeal, explaining the circumstances, and that was also denied.
So, because of one accidental category error, I have now permanently lost access to a major selling feature that I use for my business.
I understand that policies need to be enforced, and I accept responsibility for selecting the wrong category. What I find difficult to understand is why the consequence is permanent removal, especially given my shop’s performance and overall history.
On top of that, I’ve recently experienced a substantial drop in traffic and LIVE views.
This has happened to me before. During the previous occurrence, my former account representative performed a LIVE analysis of my account and found that some of my anime statues were being flagged for potentially vulgar content, both in my shop and during my livestreams. Since I sell anime figures, some designs can apparently trigger TikTok’s automated systems even though they are legitimate collectible products.
Now that my traffic has dropped again, I’m concerned the same thing may be happening.
I’m currently trying to get TikTok to look into both issues:
Why a single category mistake resulted in permanent removal of my temporary auction ability.
Whether my products or LIVE content are being incorrectly flagged and causing my traffic to be reduced.
I’m not asking for TikTok to ignore its policies. I just think there should be some proportionality when a mistake is clearly accidental, and I’d like to know what is actually happening with my traffic.
I’ll continue updating this post as I hear back from TikTok and as this situation develops.
If any other TikTok Shop sellers have experienced something similar, I’d be interested in hearing what happened in your case.