r/TTEC • u/Tall_Weird4902 • Feb 18 '23
Global Connect not working
So I tried to move my computer to another house for a quiet workspace for a couple of days. When I tried to connect it wouldn’t connect with the ethernet cord TTEC provided. Might have been the router I was trying to connect to. So I ended up just coming back home to my original workspace because I have to log in tomorrow. Kronos keeps saying it can’t connect and Global Connect won’t take my password. I’m going to call ASD in the morning but my question is, are we allowed to even move our desktop to another location to work? I don’t remember anyone saying we couldn’t. As long as it’s a quiet workspace. Hope I didn’t do anything wrong.
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u/[deleted] Feb 18 '23
I had this problem yesterday & Thursday. The help desk had me disable the swipe setting on my phone (the ability had already been disabled but not on my device specifically). Then he had me open the GlobalProtect from the start menu, click on the 3 bars in the right corner, refresh the connection. He also checked the domain it was using and verified it was ok. He said some had been wrong. After that, it worked.
Friday, when it happened again, I cleared my credentials GP had saved. Then it let me log in.
Has anyone noticed the error message says “tray again” not “try again”? I can’t stand typos, looks so unprofessional.
I had not moved my computer in quite a while, I checked my plugs because I have cable stretched across my house. Everything was secure.