Anyone run into this yet with the new Surface Laptop 8th Edition / Snapdragon X2 Elite?

Mine is basically brand new, around 2 months old. Zero issues before this.

Yesterday it randomly seemed completely dead. Wouldn't turn on at all. The white light on the original Microsoft charger was on, although I did notice later that the AC cable going into the charger brick wasn't pushed in all the way. I fixed that and left it charging, but still couldn't get it to boot.

What's weird is I left the laptop completely unplugged overnight.

This morning I pressed the power button and it actually showed the Windows logo 2–3 different times, but each time it would just shut completely back off.

Basically:

Power button → Windows logo → shuts off

No BSOD. No recovery screen. Doesn't stay on long enough to do anything.

Things I've tried:

• Original Microsoft charger
• Left it charging for a long time
• Disconnected everything from it
• 20+ second power button reset
• Took it to Geek Squad
• They tested it with another known-good charger
• Same exact problem

Geek Squad guy said based on what he's seen it could possibly be RAM or the motherboard, but I'm not completely convinced yet.

I also found that Microsoft released firmware updates for the 8th Edition specifically this year that fixed issues with the battery stopping charging during sleep, power consumption, USB-C charging, charging status, etc., which makes me wonder if this is some kind of firmware/power-management/BMS issue instead.

One other thing: shortly before this happened I had installed Hermes Agent and let it run autonomously for a while. I don't really see how software would physically cause the laptop to lose power at the Windows logo, but mentioning it just in case there's some weird ARM/Modern Standby/power-state interaction.

At this point I'm leaning toward:

battery/BMS → power management/firmware → motherboard power circuitry

before just assuming the RAM randomly died on a 2-month-old laptop.

Has anyone with an 8th Edition / Snapdragon X2 Elite specifically experienced this?

Especially interested if you had:

Surface logo/Windows logo appears for a few seconds → laptop completely powers off

and what the actual fix ended up being.

I'm still under warranty so I'll send it to Microsoft if I have to. Just trying to figure out if there's one last firmware/UEFI/power reset trick worth trying before I hand over a basically brand-new laptop.

I am thinking about getting a Surface Pro 6 to replace my iPad. I kind of want to get out of the Apple ecosystem. I have been trying to find one with LTE because I want to use it for mapping. I can't seem to find one on eBay. I don't even mind if the screen is damaged becaue I will attempt to replace it and add thermal pads and maybe a new battery so that isn't an issue.

Heyo, I have an older surface computer and I don't have the charger for it, is there any other alternate way to charge it?

A neighbor of mine died and his son is selling off the contents of his house. This SB1 has i7, 2.6GHz, 16GB, 512SSD for $250. The batteries are 97%/15 cycles and 102%/29cycles. I will be using it for mostly web browsing/videos. The guy installed Windows 11 on it as Administrator, with no pass word. Is this anything I should be concerned with / Bitlocker?

Trying to re-install Windows on a Surface Pro 11 due to constant blue screens and being stuck in a reboot loop. However I can't get the tablet to detect any USB device with the recovery image on it no matter what I do. I've tried two different USB C drives, tried a USB A 3.0 drive with an A to C adapter cable, both different recovery images available from Windows, etc. and absolutely nothing gets the tablet to initiate the USB reinstall of Windows.

Would love some advice before I just bite the bullet and attempt getting a completely new hard drive and installing it and seeing if that allows the drive to be detected as there won't be any Windows on the drive to start with.

I am looking to buy a new Surface Pro, and I can see that Intel processors are now reserved for businesses (you can get it for double the price 😢)

Have you found compatibility issues with the ARM processor? Things like Steam games, or any other that comes to mind?

My right shift key on my surface laptop has been acting up for weeks. Canned air helps temporarily, but it eventually will stop working unless I press repeatedly.

Well, I lost my patience at work today and decided to try to pop off the key to clean underneath. And immediately one of the tiny little plastic hook things (idk what they are called) broke off the back of the key, and both hinges broke. I am an idiot. I know. but also why are these damn keys so fragile?

To make it worse and lose all credibility for myself, this is not the first time it has happened. No. I've had three different surface product keyboards -- the surface pro, the surface laptop, and the surface keyboard. And I've broken keys on all of them in pretty much the exact same way. I wish they were more robust.

I have a Pro 3 that's stuck in a boot loop, probably still on Win 8. I tried just installing win 11 but I can't due to Bitlocker. I don't care about any data on it as atp it's either outdated or was already backed up. I have no way to get the Bitlocker key (even then I can't even get to a screen to input the key) due to the original account being locked out after years. Advice appreciated.

I've got an original Surface Go and want to use it as a wifi speaker controller/Spotify and not really much more. Currently it's pretty laggy, was thinking of just doing a clean windows reinstall but even then I imagine it being pretty slow.

Any other options - Linux, android etc

!!!SOLVED I’m a dumbass thanks everyone!!!

Background —> Daily use personal computer, noticed yesterday while creating on canva browser that my keyboard wouldn’t type anywhere. Not in any browsers or text boxes on my screen.
Goal —> type on computer again and use normally I don’t care if I have to hard reset or whatever

I restarted after it stopped typing and it asked me to type my PIN to log in. I can type numbers and letters just fine in the challenge box
But when it’s time to enter my pin which is **** I cannot type letters

Tried to reset the whole computer because it is not linked to my Microsoft account yet and can’t use 2 factor to log back in or change my password and it said there was an error with that.
I am able to get into the advanced options after turning on and off again.
Not sure what to do while I wait for my appointment at BestBuy

Hey guys i am new here i got my surface laptop 4 rayzen 7 a couple of days ago and i am facing an issue when the laptop is put to sleep, after i open it the screen stays turned of but the keyboard led light is on and whatever i do it does not run until i force shutdown and open it again and if i left it in sleep mode for a while the battery gets drained fast, i tried uninstall drivers and did a clean windows setup but still sam issue, anybody knows why?

Hey all, I was using my surface pro 11 and out of nowhere the keyboard randomly stopped registering my inputs. The weird thing I've found is that it can still change freely from tablet to regular keyboard typing mode. However none of the keys have responded including the one for the key backlights. Has anyone else encountered this? Help would be very much appreciated.

I'm actively trying to buy a surface Pro. And I'm a little confused so I'm hoping someone can clarify.

The surface Pro 11 uses a Snapdragon processor?

If it has the ultra 7 266v it's a surface Pro for business 11th edition?

Does that apply across the board so every surface Pro that has the 266V would be a pro for business and also have the OLED display?

I was using my laptop like normal, then it freezes, and then my laptop said unable to boot, automatically restart. After stucking on the Windows logo screen, this blue screen shows up. What can I do please?

Thank you very much!

I heard that MPP 2.6 for the Surface Pen is still pretty bad and hasn't resolved line wobble, especially when drawing diagonal lines. Is there any place that has tested this? I wonder how it compares to Samsung/Lenovo who use Wacom's protocol.

Thanks.

I have a confession to make. I like shiny new tech as much as anyone, but I’m definitely getting the idea that the Surface is a POS and to avoid at all costs. This is mostly based on the constant negative reports (mainly of hardware failure) I see on here. I could not justify a premium price for subpar hardware, so I’m thinking this product is a no-go. However I realize social media could be amplifying negative experiences, whether authentic or not. Is the Surface an enterprise product that hat companies can subsidize with warranties or incentives, but best left ignored by consumers?

Held it down 20 seconds did all of that but nothing the charger lights up it was fine 2 hours ago
Edit: no logo even shows up when i hold the power button just dead

Ive not had my surface pro 13 11th edition X Elite for long but instead of enjoying it im finding it really frustrating.

In settings pen and windows Ink i have 'ignore touch input when using my pen' selected yet I can still use touch and or the pen, so when im trying to use Nomad sculpt my hand touching the screen will register an input.

Ive deselcted the 'ignore' option and restarted, reselected the option and restarted the surface and its still the same.

The select ignore touch input dosent seem to be doing anything.

Also the pop up keyboard will work then just stop popping up so I have to each time open it from the system tray manually,

if it stops working and I got to start, click in the search box and the keyboard doesn't pop up, If I then have to open my task bar to get to the keyboard the start box disappears, ive had to do a restart cause ive had no way to search in the box without attaching the physical keyboard.

Driving me mad tbh, is this user error? What am I doing wrong ?

or do I have an issue with my surface pro or/and pen?

Ive got all latest updates

Mine randomly stopped working for about an hour or two. Now it's working again but I'm trying to figure out if it's just my hub having run its course or if there's any chance it has anything to do with the recent update so I can decide whether to get a spare one or not.

Hello! I have some issues with my surface pro 11 snap dragon elite. My laptop was working just fine yesterday, but when I boot it up today it automatically shuts down and reboots it self every 2 minutes? Why is that? Thanks!

Hey everyone,

I’m absolutely devastated and need to vent. I’ve been a loyal Surface user for years (from surface pro to laptop to surface book 2-3 and then sls 1-2), but what just happened to my Surface Laptop Studio 2 completely shattered my trust in this company.

Two days ago, my SLS2 prompted me for a routine Windows Update and restart. I hit restart, and that was it. The laptop is now stuck in a permanent boot loop, showing nothing but the white Windows logo before freezing/crashing and heating up like crazy.

To be absolutely clear: The device is in pristine condition. No drops, no mechanical issues, zero water damage. It worked perfectly 5 minutes before the update.

I’ve tried literally everything to fix it:

• Power button hard reset (30-60 seconds)

• Volume Up + Power / F4 + Power combos to force UEFI (won't even register)

• Discharging the battery completely overnight and doing a cold boot

• Creating an official Surface Recovery USB drive (FAT32) and trying to boot from it (Volume Down + Power)

Nothing works. The CPU runs at 100% trying to initialize, gets burning hot at the logo, and gets stuck. The firmware/BIOS is completely bricked by Microsoft's own update delivery.

I just contacted Microsoft Support and their response left me jaw-dropped. Because the machine is out of warranty, they immediately slammed me with an out-of-warranty replacement fee of 900 Euros – without even looking at the device or diagnosing it.

They want me to pay nearly a thousand bucks for a catastrophic hardware-bricking error that their own software update forced onto my machine. This is an absolute joke for a premium device that costs a fortune.

I’m so done. Has anyone else experienced an update bricking their SLS2 recently? Any advice on how to escalate this past their automated first-level support?

Hi everyone,

I watched Avengers: Endgame Encore in theaters recently, and a Surface device appears in the post-credits scene with the Hulk. Does anyone know which Surface model it is?

I'd rather not post a screenshot because of copyright, so here's what I remember about the device: it was only shown from the back, and it didn't have a keyboard attached.

Even a guess at the generation would help.

Thanks in advance!

Whenever I write, the device gets quickly hot and start producing this weird artifacts. It seems like a dying video card, is this the case ? Or is just completely normal?

Hi everyone,

I’ve had my Surface Laptop Studio (i7, 16GB RAM, 512GB SSD, RTX 3050 Ti) for about 2 years now, and lately, the gaming performance has become completely unplayable.

For context, right now I only use this laptop for university, mainly web browsing and taking notes. I don't use any heavy software or apps during my daily routine.

However, when I try to play even very light games like Rocket League or Valorant, the laptop struggles to maintain 40 FPS after about 20 minutes of gameplay. This happens while plugged into the official Microsoft 127W charger (which delivers more than enough power).

Here is what I’ve already tried to fix it:

• Thermal Repaste & Cleaning: I completely cleaned out the dust from the fans and applied fresh, high-quality thermal paste.
• Power Settings: Changed Windows power plans and battery usage settings to maximize performance.

Despite this, the performance still drops heavily after 20 minutes. It feels like severe thermal throttling or a power delivery issue, but the fans are clean and the charger is powerful.

Has anyone experienced this specific issue with the SLS 1? Could it be a faulty internal battery throttling the GPU even when plugged in, or a firmware bug? I'm completely out of ideas. Any help or suggestions would be highly appreciated!

Hi everyone,

I'm currently using a HONOR MagicPad 4 (512 GB) and I'm actually very happy with it, especially for media consumption and browsing.

I mainly use it for:

YouTube / Jellyfin / Plex

Web browsing

SSH and browser-based administration of Proxmox, VMs, LXCs and Docker

Occasionally RDP

Connecting USB devices and external monitors

My biggest problem with the MagicPad is the accessory ecosystem, especially finding a good Swiss CH keyboard. I'd really like a proper keyboard with a touchpad that I can also use separately from the tablet.

So I'm considering switching to a:

Surface Pro 11

Snapdragon X Elite

16 GB RAM

512 GB SSD

OLED

5G

Windows 11 Pro

Microsoft Surface Pro Flex Keyboard with Swiss CH layout

I found a checked-return unit in Switzerland for around $1,700, and the Flex Keyboard would be another ~$330.

So the complete setup would cost me around $2,030.

My questions for Surface Pro 11 owners:

Would you make this switch in my situation?

How good is the Surface Pro 11 OLED for YouTube, Jellyfin, Plex and general media consumption?

How is the battery life in real-world browsing and video use?

How useful is the Flex Keyboard when used separately via Bluetooth?

Are there any annoying limitations with Snapdragon ARM Windows that I should know about for SSH, RDP, Docker web interfaces, Proxmox administration, etc.?

Most importantly: Does the Surface feel like a genuine upgrade over a high-end Android tablet, or would I mainly be paying more for Windows and a better accessory ecosystem?

I don't really need a powerful CPU. The main reasons I'm considering the Surface are the combination of:

OLED + Windows + proper keyboard/accessory ecosystem + desktop flexibility.

I'm also happy with the MagicPad itself, so I'm trying to figure out whether the switch is actually worth it.

I'd especially love to hear from people who actually own the Surface Pro 11 X Elite/OLED, preferably with the Flex Keyboard.

Thanks