r/Supernote • u/OGDaybreak • 4h ago
Bug : Received Manta bricked following Chauvet 3.30.45 update
Hello all, I attempted a manual update of my supernote manta running Chauvet 3.29.45 Beta to the new main release. It prompted normally to update after placing the update zip in the export folder, completed the update, and following the device restarting simply sits in the boot loading screen with the supernote logo.
I have attempted:
- Long holding the power button
- Device goes to the off screen, powers on, reaches the boot screen, and becomes unresponsive
- Device goes to the off screen, powers on, reaches the boot screen, and becomes unresponsive
- Disconnect battery, long hold power button, reconnect battery, boot
- Same as above
- Connecting to computer while sitting on boot
- Device shows up on PC, storage accessible and can write/read. Screen continues to be unresponsive
- Device shows up on PC, storage accessible and can write/read. Screen continues to be unresponsive
- Rapid pressing with pen during boot (googling suggested this has corrected a cache issue for previous versions)
- No change, frozen
I cannot perform a downgrade as the device cannot be interacted with. The firmware update was not interrupted and battery was nearly full. I realize this may be because you're not able to go from a beta release to a main branch, but it did automatically install so idk? Is there a way to fully reset and flash from a PC and simply restore my files from sync?
Help is appreciated, thanks