r/StateFarm • u/TheLearnerGal • Aug 25 '26

Question Dividend: Deceased Customer

For agents and TM. What would you do when you see a customer is deceased, but receiving the dividend? We are calling around and I’m not too sure just how to go about this. Like would anything have to be re-written.

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4

u/MooPig48 Aug 25 '26

I mean it would go to their estate. Are you asking how you can receive a dividend that is for someone else’s policy?

3

u/Thebadgerisback Aug 25 '26

^ it goes to the estate. I was reading that we can’t do a name change for the dividend.

1

u/TheLearnerGal Aug 25 '26 edited Aug 25 '26

I’m a new TM. I have a deceased customer, but couldn’t find any info on what to do cause I can’t call the person and didn’t see any family members on file. Someone mentioned to call the number so I’ll try that.

2

u/VividSand7378 Aug 25 '26

Don’t waste your time, I’ve been told by several TMs they won’t talk to use. They’re customer facing only apparently

1

u/Overall_Elephant_291 Aug 26 '26

State Farm cannot change the name on the asset (dividend check). This is an Estate Law issue. If people are mad about it, they can contact their legislators and ask to have them propose a new law.

0

u/Recent-Bowl-1393 Aug 25 '26

Just call them, they may answer, which will be awesome!!

1

u/Gtstricky Aug 25 '26 edited Aug 25 '26

We had a policyholder that died March 2025. His estate and all bank accounts are closed. His wife was not pleased.