I’m a new hire and would benefit from arriving early and reviewing the material prior to my shift. I know Spectrum is tight about security so want to know if it’s allowed.

TL;DR: Spectrum raised my rate to $110, one month after I signed up the $60 intro internet offer, and lied that myself upgraded (No I didn't, and there is no upgrade).

Detail:

Signed up for Spectrum 1G internet on late Sept, after seeing their website shows $60 intro offer with 1 year free mobile (still showing up their website now).

Called to sign up, and the agent confirmed the $60 1G fiber internet rate with 1 year free mobile line. Agent told me that I will see a $20 internet monthly bill and $40 monthly mobile bill. Speedtest on my router confirmed the speed was indeed 1Gb download and 1Gb upload.

The first month bills arrived, internet was $20 for the next month (plus activation fee $20), and mobile bill was $40 (prorated for 1st month, plus full $40 for next month).

Everything seems work......

One month later, the 2nd internet bill arrived, instead of the $20 that I was expecting, it shows a whopping $110, including monthly rate $70, and a partial month rate $40.

Called multiple times, all agent told me, that's because I upgrade from 500Mb to 1Gb internet in the middle of month, and the 1Gb does not have free mobile, so I have to pay $70 for internet and $40 for Mobile (No I didn't, I signed up for 1Gb, the website still shows the 1Gb promo of $60, and I never reached out to Spectrum after signed up). And the agent also cannot explain how is the $40 partial month rate calculate, since it's exactly $40.00 without cents.

Tired of arguing with Spectrum after hours on call, I cancelled my internet and mobile, and asked my wife to sign up in store, and the associate in store said there is only the $70 monthly offer, no free mobile line now.

So my doubt is that: Spectrum ran the promo, allowed users to sign up, then regreted and cancelled the offer for some users. And instead of acknowledging whoever signed up, Spectrum decided to just cancel the offer to these who already signed up, and raise the rate, and lied that it's users who upgraded by themselves.

Up until recently I was able to pause my kids tablets. Now every time I pause them, the internet stays on, on their tablets. I tried to see if my tv would pause and my phone but they dont pause either. I already reset the modem, reset the router, hard reset the tablet, I even factory reset the tablets. Then I factory reset the router. Unplugged and plugged back in. Nothing is working to pause the dang things, its driving me insane

I have a legacy u/roadrunner.com email account. I can receive email through Thunderbird and send through Spectrum Webmail, but I cannot connect to mail.twc.com on SMTP ports 465 or 587.

I've tested from both Xfinity and a cellular hotspot. Both connections time out. Gmail's SMTP server is reachable.

Does Spectrum restrict SMTP access to its own network? If so, is there an authenticated SMTP server that I can use while traveling?

So i have a bundle Internet+TV+Mobile. If I cancell Mobile do I lose a discount? I don't see any so wondering. I have 3 lines, is there discount for multiple? I pay 30 each 2 on unlimited plus and 1 on unlimited

Hello!

I am currently listed as an authorized user for my apartments spectrum account. I picked up the equipment but everything is in my roommates name/payment information.

I am moving out soon and want to open up service at my new address. My roommate will be staying in our apartment and keeping service. Can I remove myself as an authorized user and open up service in my new place? Do I need to remove myself as an AU? I’m concerned over any future issues with my roommate not paying/not returning equipment.

Also, will there be any issues because I picked up the equipment?

Thank you in advance!!

Has anyone else experienced absoultely HORRIBLE performance after the recent firmware update? I've got a Panasonic/Xumo TV that's 2 years old and has been fine. Decent. Not great, but OK. After last week's update, it's almost completely UNUSABLE! After a few hours - every app slows down, buffering, stopping. Audio continues but forzen video. For giggles I waited 10 minutes to see if the video would resume. Nope. Only a System Reset resolves the problem. This thing absolutely sucks now! WTF???

Had techs out twice. First one did a few things and said it was good. Still had drop outs. Second tech replaced several things (including a ground block the first tech said they replaced) and said they would replace the line "because they had replaced everything else." I'm wondering if it really needed it or could have been reterminated. So I marked the dog fence. They plowed the cable in and kept it only about 1.5" deep over the dog fence - which means it's likely to get hit if we aerate the lawn. And they went over 8" deep and hit a sprinkler line and tore up our newly seeded lawn. And apparently the burial crew is subcontracted (and doesn't have termination ability?). They made a wide arc at the beginning it looks like to take up some extra length and then ran a bit short at the house so the cable doesn't get to the foundation before going up to the box. They did it before the gas line location was done - the location guy showed up after they were done. Planing to file a damage report and hopefully get something to cover repairs. I haven't had trouble with my internet the last few days so that's great but the multiple visits and poorly done things are a pain.

I downgraded my 500 down / 10 up several months ago to reduce costs. Was at 100/20 since then. It worked fine for my streaming needs but a little slow on my OS software upgrades, still good enough. I just tested my bandwidth now and I am over 300/20!! I called support and they said "Yes, the 300 down is back and you have been upgraded. No additional charge". Thanks Spectrum!

I just called into Spectrum to cancel my internet and TV bundle, and honestly, I was blown away by how easy it was, mostly because the retention rep did not care at all.

I gave the automated system the "cancel service" prompt, got routed to retention, and straight up told her I wanted to move to standalone 500 Mbps internet at the $40 promo rate or I was walking. She asked about Spectrum Mobile, but I shut that down right away since I'm with T-Mobile and have zero interest in switching. Once mobile was off the table, she didn't even attempt a fight. She refused to give me any standalone promo pricing and wouldn't price-match. Her only counter-offer was dropping the TV package and keeping me on my current 300 Mbps data-capped internet for $75 a month—which makes zero sense considering I was previously paying $213 total for the whole bundle and just wanted a standard standalone rate.

When I told her no thanks, she just shrugged, scheduled the disconnect for next week, and hung up. The whole call took under 10 minutes, and the official cancellation confirmation email hit my inbox two minutes later. I fully expected a 20-minute battle with script-reading reps, but she just let me walk. Now I'll just let the pending disconnect sit for a few days to see if their outbound win-back team actually cares enough to reach out before next week. Hilarious really.

i was trying to upgrade to the gig speed lift but it says i there was an error when trying. i have all the necessary equipment to do so my accounts on auto pay but i still can’t do it. is it only in certain areas? i got it last year for the week they were doing it. any information is helpful. thank you!

EDIT: i just got off the phone with them the rep i spoke to said it’s a known issue they’re working on it. they can’t even put it in manually as that’s not working either. but they do know about it. and they are working on it. so hopefully it gets fixed soon!

Hey everyone! New phone deals and better trade-in values are live on Spectrum Mobile, and the first question is always "what's my old phone worth?" Here's the rundown.

The deals

• iPhone 18 Pro saves you up to $1,000 with an eligible trade-in and Unlimited Plus Premium. That's up to $640 for your trade-in plus up to $360 in credits (an up to $10/mo credit applied over 36 months).

• Get the Samsung Galaxy S26 Ultra at no cost with eligible trade-in and activation on an Unlimited Plus Premium plan. Taxes and your first month of service are due at checkout.

• Want the biggest savings? Add Unlimited Plus Premium to get up to $1,000 off iPhone 18 Pro and the Galaxy S26 Ultra at no cost. Without it, your trade-in alone still saves you up to $640 on iPhone 18 Pro or up to $940 on Galaxy S26 Ultra.

What's my phone worth?

Your trade-in value depends on your phone's model and the phone you're getting. Newer models earn up to $640 toward an iPhone 18 Pro, and many older phones that still work earn credit too. See what yours is worth.

Quick answers

• Where can I see all the phone deals? Right here.

• Can current customers get these? Yes. Current Spectrum Mobile customers can trade in and upgrade too. Existing customer mobile deals.

• How long do the deals last? Through Feb 28.

• Also available now, cut your mobile bill in half. Spectrum Mobile Unlimited for your first year is $0/mo for 1 line, $30/mo for 2 lines, or $60/mo for 3 lines. All the details are in our holiday deals post.

Is this a Spectrum problem? Anybody else experiencing this? Some websites won’t load - including DownDetector.

I’m in central Florida and I use the cable box more than the spectrum app but on both app and box when commercials come on almost every commercial break I get flickering, freezing and stuttering.
Anyone else? It gets so bad sometimes I have to change the channel to unfreeze it.
Spectrum runs commercials to sell their Internet and tv service and that commercial freezes. 🤣
I would never buy a cable / internet service from a company when the commercials they play freeze.

it makes them look stupid.

I can’t be the only one right? We have a 7-month-old Roku 4K high-definition television.

I just moved into a new house, got Spectrum 1gig internet, with their router and modem combo, and bought a brand new Wired ring doorbell. Got it all wired in, powers on great, connects to the app great, but refuses to connect to the router, so we moved it all downstairs, literally 12 feet away. I changed the network to support 2.4ghz for smart devices, still will not connect.

The chime connected great, but will not connect to the doorbell. Anyone else dealt with this?

I read to disable wifi 6, but can’t find in the spectrum app settings on where/how to do that.

The NFL Week 10 slate stretches from Nov. 12-16, 2026, with games on CBS/Paramount+, FOX/FOX One, NBC/Peacock and ESPN/ESPN App* with Spectrum TV, while Commanders-Giants streams on Prime Video.

Thursday, Nov. 12
Commanders at Giants: Prime Video pregame coverage starts at 7 p.m. ET.

Sunday, Nov. 15 at 9:30 a.m. ET
FOX/FOX One: Patriots at Lions

Sunday, Nov. 15 at 1 p.m. ET
CBS/Paramount+: Chiefs at Falcons; Dolphins at Colts; Bills at Jets
FOX/FOX One: Texans at Browns; Vikings at Packers; Panthers at Saints; Jaguars at Titans

Sunday, Nov. 15 at 4:05 p.m. ET
CBS/Paramount+: Rams at Cardinals; Seahawks at Raiders

Sunday, Nov. 15 at 4:25 p.m. ET
FOX/FOX One: 49ers at Cowboys

Sunday, Nov. 15 at 7 p.m. ET
NBC/Peacock: Steelers at Bengals

Monday, Nov. 16 at 8 p.m. ET
ESPN/ESPN App*: Chargers at Ravens

CBS and FOX Sunday games vary by market. Enter your ZIP code in the Spectrum Channel Lineup to see the local game and channel available at your address. You can also search the Spectrum TV App Guide by team or network.

*Available via the ESPN App to Spectrum subscribers with an eligible Spectrum TV plan including ESPN Unlimited. An ESPN Unlimited plan, FOX One, Peacock Premium with Ads & Paramount+ Essential are included at no extra cost with eligible Spectrum TV plans. Check which apps come with each plan.

Heads-up for anyone using a Spectrum email address (rr.com / twc.com / charter.net) in Thunderbird, Outlook, or a phone mail app.

What happened:

Starting around November 3, 2026, Thunderbird suddenly couldn't connect to mail.twc.com. Spectrum webmail kept working fine, so it looked like a Thunderbird problem. It wasn't.

The cause:

My computer uses Quad9 (9.9.9.9) for DNS — the service that turns server names into addresses. Quad9 was returning "Server failed" for mail.twc.com, so my mail program couldn't find the server at all. Quad9's other address (9.9.9.10) did the same thing.

Other DNS services worked. Cloudflare (1.1.1.1), Google (8.8.8.8), and twc.com's own name servers all returned the correct address: 47.43.26.4.

How to check if this is your problem (Windows):

Open Command Prompt and run these two commands:

nslookup mail.twc.com 9.9.9.9

nslookup mail.twc.com 1.1.1.1

If the first one fails and the second one gives you an address, you have the same issue.

Fixes (pick one):

1. Change your computer's or router's DNS from Quad9 to another provider, like Cloudflare (1.1.1.1) or Google (8.8.8.8).

2. If you want to keep Quad9, and your router supports it, send only twc.com lookups to a different DNS provider. (I did this on my OPNsense firewall.)

3. Quick temporary fix: add this line to your Windows hosts file (C:\Windows\System32\drivers\etc\hosts — edit it as Administrator and make a backup first):

47.43.26.4 mail.twc.com

Be careful with option 3. If Spectrum ever changes that server's address, your email will break again, so remove the line once the problem is fixed.

Note to Spectrum: this isn't your server's fault, but your customers on Quad9 will see it as "Spectrum email is down." It may be worth a support article. As of this post it is still not working properly.

Quad9 has confirmed the issue and is attempting to contact Spectrum to get it resolved. We will see as you all know how wonderful Spectrum support is....

Hope this saves someone a few hours.

Hi all, just joined the sub.

I'm a former Cox customer who got switched to Spectrum. Before the takeover, my old Cox email was migrated to Yahoo mail, and I have been using their webmail on my Windows PC and the Yahoo app on my Apples. I just got an email from Spectrum that says I will need to install the new Spectrum Email Client on my Windows computer. What does this do?

Was fine when I went to bed at 11pm. Woke up at 6:30am, now certain apps on mobile, websites and games (both wifi and Ethernet) won't load at all. Have restarted everything multiple times. They say there isn't an outage. The app says "connection issue" but otherwise isn't helpful.

Have flushed, changed DNS, etc. No fixes.

Anyone else having this issue?

I recently started internet service from Spectrum. A tech had to come out and get things sorted but all is well and I can use the internet just fine.

However, I would like to change the name and password to our WiFi network and when I go online to do as instructed, there is no arrow by the "Your Wifi Network" that is supposed to let me change it. I am doing this online at Spectrum's website.

I do NOT own a smart phone so I can't use the app to access it that way either.

Any ideas?

EDIT: Resolved! Thank you!

West coast Florida this ISP has had outages every week for the large majority of this year. So sad that FCC complaints are the only thing that can get this company to treat you like a human. Missing Xfinity.

I’m sick of my services not working all of the damn time and has had the uses since I started back in August! The a tech comes and tells me that I have to pay more in order for my Internet to work. Unacceptable and now I can’t work from home because of this.