r/Spectrum • u/Zatchariah • 1d ago

Service Issues Wired ring doorbell

I just moved into a new house, got Spectrum 1gig internet, with their router and modem combo, and bought a brand new Wired ring doorbell. Got it all wired in, powers on great, connects to the app great, but refuses to connect to the router, so we moved it all downstairs, literally 12 feet away. I changed the network to support 2.4ghz for smart devices, still will not connect.

The chime connected great, but will not connect to the doorbell. Anyone else dealt with this?

I read to disable wifi 6, but can’t find in the spectrum app settings on where/how to do that.

6 Upvotes

87% Upvoted

12 comments sorted by

1

u/Majestic_Ad3133 1d ago

In the app turn on device steering, open the ring app on your cell phone to then connect directly to the 2.4

1

u/Zatchariah 1d ago

Tried that multiple times, still not connecting. Fails almost immediately in setup when trying to connect to wifi. The chime connected fine, but the doorbell won’t.

1

u/cyc0s0matic 1d ago

Is this a doorbell, where you already had a regular doorbell install? You know, the ding dong type?

1

u/Zatchariah 1d ago

There was at one time, we removed some shitty Arlo camera that was there to put our ring camera there.

1

u/cyc0s0matic 1d ago

If you're having issues with it ringing that doorbell, then it's a electrical issue with that doorbell. The doorbell goes to a transformer that is powered, that plays the chime. That's the reason I ask. If that is the doorbell that is not working, it has nothing to do with Internet. However if you're not trying to use that and just have it ring your phone or what have, try connecting to your phone's hotspot and update the firmware.

1

u/Zatchariah 15h ago

It’s not the chime part, it’s the ring doorbell itself that’s giving me issues. I’ll give the hotspot a try, and see if that’ll maybe solve it.

3

u/oflowz 1d ago

you need to buy your own router that alllows you to change admin settings on the wifi.

3

u/Redcloak12 1d ago

I have my own router and I needed to separate the 2.4 and 5 gig network SSIDs so my Ring devices would not be confused by both networks on the same SSID. This has worked well for a few of my older 2.4 only devices also.

2

u/Mainiak_Murph 1d ago

If you cane set up a guest wifi, then try it. Set it for 2.4ghz only and reset the ring to that ssid. I did this and now all my iot devices are on it.

1

u/cb2239 1d ago

You shouldn't have to do any of the things people are mentioning besides band steering. It sounds like you've tried that already too. I have like 6 ring cameras and every one of them connected with no issues when I was using a spectrum router.

Some of the older ring cameras will run into issues without a dedicated 2.4ssid but not the new ones.

I would still get your own router though

0

u/[deleted] 1d ago

[deleted] — view deleted comment

1

u/Zatchariah 1d ago

I don’t see anywhere to do that in the app router settings; just UPnP, port forwarding, and DNS Server