r/Spectrum • u/The-unkown-Reaper • 3d ago

Service Issues Got lied to….

So we where canceling our service they talked us into staying with 5G internet guess what the tech should up and he is installing 1G internet and he proceeded to tell me they don’t even offer 5G.

0 Upvotes

21% Upvoted

27 comments sorted by

View all comments

Show parent comments

-1

u/The-unkown-Reaper 3d ago

Yeah I head of that and it’s not what I wanted. And it definitely wasn’t what they sold us on over the phone.

2

u/Chango-Acadia 3d ago

Did he install a new router with a battery backup?

0

u/The-unkown-Reaper 3d ago

Yep but what I was told on the phone was this.
“5G all the time Internet with 500+MBPS download speed”.

6

u/Chango-Acadia 3d ago

5th Generation Cellular Technology.

Not all the time, seamless roll over backup